ISSN: 2222-6990
Open access
Rapid economic growth has a major impact on income distribution and quality of life, but it also resulted in technological development and increasing competition in the internal-external workplaces. To reduce high risk at the workplace, the European foundation for quality management’s enablers is an important aspect and is a largely known model, organizations can apply in order to achieve excellence. This paper highlights the problems in the Jordanian Pharmaceutical companies namely the high closing rate in Jordanian Pharmaceutical companies , and the lack of technological development and knowledge which may be due to a lack of working within the excellence model focus on the entire production process and the resources. The existence of these problems shows that the application of the organization for European Foundation For Quality Managements’ enablers will lead to continuous competition and long-term existence in the marketplace. 100 respondents were randomly selected from 15 pharmaceutical companies in Jordan. An exploratory factor analysis was performed and a structured questionnaire was used to summarize the research objectives. Research has shown the effectiveness of applying the EFQM Enablers among Jordanian Pharmaceutical companies.
Alosani, M. S., Yusoff, R., & Al-Dhaafri, H. (2020)."The effect of innovation and strategic planning on enhancing organizational performance of Dubai Police". Innovation & Management Review, 17 (1), 2-24.
Asadi, S. A., Hosseini Bargzan, S., & Sokhanvar, M. (2018). Applying the EFQM Model for Evaluating the Performance: A Case Study in a Public Hospital. Evidence Based Health Policy, Management and Economics, 2(3), 174-180.
Ashraf, H. A., Ishaq, M. I., & Khan, M. M. (2021). EFQM enablers and business performance relationship: Examining mediating role of organizational learning culture in Pakistani textile sector. Research Journal of Textile and Apparel, 25(4), 431-443.
Baidoun, S. D., Salem, M. Z., & Omran, O. A. (2018). Assessment of TQM implementation level in Palestinian healthcare organizations: The case of Gaza Strip hospitals. The TQM Journal, 30(2),98-115.
Belekoukias, I., Garza-Reyes, J. A., & Kumar, V. (2014). The impact of lean methods and tools on the operational performance of manufacturing organisations”. International Journal of Production Research, 52(18), 5346-5366.
Boulter, L., Bendell, T., & Dahlgaard, J. (2013), "Total quality beyond North America: A comparative analysis of the performance of European Excellence Award winners. International Journal of Operations & Production Management, 33 ( 2), 197-215.
Castilla, J. I., & Rodriguez?Ruiz, O. (2008). EFQM model: knowledge governance and competitive advantage. Journal of intellectual capital, 10, 32-41.
Dale, B., Bamford, D., & Van der Wiele, T. (Eds.) (2016). Managing Quality: An Essential Guide and Resource Gateway. 6 edition.
Dervitsiotis, K. N. (2005). Creating conditions to nourish sustainable organizational excellence. Total Quality Management and Business Excellence, 16(8-9), 925-943.
Subedi, D., & Maheshwari, S. (2007). Impact of total quality management (TQM) on profitability and efficiency of Baldridge award winners. Delhi Business Review, 8(1), 55-62.
Dubey, M., & Lakhanpal, P. (2019). EFQM model for overall excellence of Indian thermal power generating sector. The TQM Journal, 31(3), 319-339.
Espin, S., Indar, A., Gross, M., Labricciosa, A., & D'Arpino, M. (2020). Processes and tools to improve teamwork and communication in surgical settings: a narrative review. BMJ Open Quality, 9(2),1-9.
EFQM. (2017). EFQM Model for business excellence. European foundation for quality management, Brussels: EFQM
EFQM. (2013). EFQM Model for business excellence.Euorpean foundation for quality management,Brussels: EFQM
Fullerton, R. R., McWatters, C. S., & Fawson, C. (2003). An examination of the relationships between JIT and financial performance. Journal of Operations Management, 21(4),383-404.
Gavrila, C., Caulkin., s& J., Feichtinger, G. (2005), Managing the reputation of an award to motivate performance. Mathematical Method of Operation Research ,61(1), 1–22.
Hsian-Ming, Liu. (2020). Effect of partnership quality on SMEs success: Mediating role of coordination capability and organizational agility.Total Quality Management & Business Excellence journal,32( 15),1786-1802.
Hakes, C. (2007). The EFQM Excellence Model for assessing organizational performance. Van Haren Publishing, Amersfoort.
Jaeger, A., & Matyas, K. (2016) Transformation of the EFQM approach from business towards operations excellence. Production Engineering Res. Devel journal, (10), 277–291.
Jayaram, J., Droge, C., & Vickery, S. K. (1999). The impact of human resource management practices on manufacturing performance. Journal of Operations Management, 18(1),1-20.
Kafetzopoulos, Dimitrios; Gotzamani, Katerina.? (2019), Investigating the role of EFQM enablers in innovation performance. TQM journal ,.31,239-256.
Kenkhuis, R. P. J. (2016) “Developing a unified quality model for middle sized companies”, Master Thesis Business Administration , Universiteit twente/www.essay.utwente.nl.
Khan, S. & Anjum, M. A. (2013). Role of leadership style and its impact on getting competitive advantage. European Journal of Applied Sciences, 5(2), 53-61.
Lianto, V. V., & Devie. (2015). Pengaruh Transformational Leadership Terhadap Competitive Advantage Melalui Learning Organization Sebagai Variabel Intervenig pada Perusahaan Ritel Berskala Internasional dan Nasional Di Surabaya. Business Accounting Review,3(1),292-303.
Mahdi, O. R., & Almsafir, M. K. (2014). The Role of Strategic Leadership in Building Sustainable Competitive Advantage in the Academic Environment. Procedia - Social and Behavioral Sciences, 129, 289-296
Meresa, Meseret. (2019), The Effect of Strategic Management Practices on the institutional Performance; the case of Dedebit credit and saving institution in Eastern Tigray, SocioEconomic Challenges journal, 3( 3),80-97.
Martin?Castilla, J. I., and Rodriguez?Ruiz, O. (2008), "EFQM model: knowledge governance and competitive advantage", Journal of Intellectual Capital,9 (1) 1, 133-156.
Maneesh, D., Dipak, B., Pradeep, A, Nirmallya, K. (2012), Using the EFQM Model Effectively. The Journal for Quality and Participation; Cincinnati , 35,11-17
Moeller, J. (2001),The EFQM Excellence Model. German experiences with the EFQM approach in health care. International Journal for Quality in Health Care,13(1),45-49.
Nyathi, M., and Kekwaletswe, R. (2022), "Realizing employee and organizational performance gains through electronic human resource management use in developing countries".African Journal of Economic and Management Studies, Vol. ahead-of-print.
Paul, A. K., & Anantharaman, R. N. (2003). Impact of people management practices on organizational performance: analysis of a causal model. The International Journal of Human Resource Management, 14(7), 1246-1266.
Palani Natha Raja, M., Deshmukh, S. G., & Wadhwa, S. (2007). Quality award dimensions: a strategic instrument for measuring health service quality. International Journal of Health Care Quality Assurance, 20(5), 363-378.
Sadeh, E., Arumugam, V. C., & Malarvizhi, C. A. (2013). Integration of EFQM framework and quality information systems. Total Quality Management & Business Excellence, 24(1-2), 188-209.
Singh, P. K. (2012). Management of Business Processes Can Help an Organization Achieve Competitive Advantage. International Management Review, 8(2),23-31.
Zargar, S. M., Faghani, K., & Mahmudi, G. (2011). Assessing the role of the EFQM excellence model in organizational viability. World Applied Sciences Journal, 14(7), 987-995.
Millennium Development Goals Report. (2014). New York. United Nations. http://www.un.org/millenniumgoals/2014 MDG
report/MDG 2014 English web.pdf. Accessed 1 Jan 2015.
Vallejo, P., Ruiz-Sancho, A., Dominguez, M., Ayuso, M. J., Mendez, L., Romo, J., ... & Arango, C. (2007). Improving quality at the hospital psychiatric ward level through the use of the EFQM model. International Journal for Quality in Health Care, 19(2), 74-79.
Yue, L., Ye, M., Chen, Q. (2022). The Impact of Partnerships and Information Sharing on Corporate Sustainable Performance.A Mediation Model Moderated by Government Support. Front Psychol,13,1-11
In-Text Citation: (Khrais & Amirah, 2023)
To Cite this Article: Khrais, L. T., & Amirah, N. A. (2023). Implementation of European Foundation for Quality Management’s Enablers among Jordanian Pharmaceutical Companies: Literature Review. International Journal of Academic Research in Business and Social Sciences, 13(2), 1562 – 1570.
Copyright: © 2023 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non0-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode