During this COVID-19 endemic, even there is large grumbles received from public which regards to poor services given especially from the counter services and frontline officers, the government must ensure the delivery of service cannot be compromised. Hence, government needs to provide public officers with good support from top management, full trust from top management as well as allowing them to work in a group to realize the organization’s goal. Thus, few factors should be examined to determine which factors strongly influence to employee engagement. The purpose of this study is to determine the factors influencing the employee engagement among federal government’s staff in Putrajaya. This study was conducted on 110 employees working in various units from Ministry of Finance. The survey included measures of Management Support, Management Trust, Work in Group and Employee Engagement. Purposive sampling technique was used for this study. Online survey through Google Forms were distributed using the non-probability sampling technique which is purposive sampling. Cronbach’s Alpha, Composite Reliability (CR), Outer Weight Loadings, Average Variance Extracted (AVE) (Convergent Validity), Fornell-Larcker Criterion (Discriminant Validity), Standard Beta, T-value, Effect Size (f2) and R Square were employed. The analysis was performed using SmartPLS path model. Results indicate that there is a significant relationship between the exogenous variables and employee engagement. As a result, this study addresses concerns about that lack of academic research on employee engagement among federal government’s staff and speculation that it might just be yet another management fad.
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In-Text Citation: (Abdullah et al., 2023)
To Cite this Article: Abdullah, M. S., Aziz, A., Mutalib, S. K. M. S. A., & Kayani, A. J. A. (2023). Employee Engagement among Public Service Employees in Putrajaya Federal Territory. International Journal of Academic Research in Business and Social Sciences, 13(3), 1040 – 1050.
Copyright: © 2023 The Author(s)
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