Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

The Relationship between User Perceived Value and Use Intention of Digital Cultural Heritage Collection Apps: An Empirical Study from China

Ziwei Lyu, Norfarizah Mohd Bakhir, Shuangping, Ouyang

http://dx.doi.org/10.6007/IJARBSS/v13-i6/17249

Open access

The digital cultural and creative industry is experiencing a period of vigorous development, but there is a lack of empirical research on digital heritage collection apps. This study aims to investigate the level of perceived value and use intention of digital heritage collection APPs of Chinese consumers and to determine whether there is a correlation between the two variables. The study findings indicate that users have low perceived value (mean=3.50), with the highest mean value found for functional value (3.61) and the lowest mean value for sensory value (3.26). Similarly, the mean value for use intention is 3.63, with the highest mean value found for recommendation intention and the lowest mean value for intention to pay more (3.48). Spearman correlation analysis shows a significant positive correlation between the dimensions of perceived value and the dimensions of use intention. Additionally, researchers propose three strategies to enhance users' perceived value and thus increase their intention to use.

Cao, X. Q., &Lu, C. (2020). Construction of Color Perceived Value Dimensions, Development and Testing of Minimalist Scales. Journal of Silk, 57(5),35-41. 10.3969/j.issn.1001-7003.2020.05.007.
Cengiz, E., & Kirkbir, F. (2007). Customer perceived value: the development of a multiple item scale in hospitals. Problems and perspectives in management,5(3) , 252-268.
Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
Doszhanov, A., & Ahmad, Z. A. (2015). Customers’ intention to use green products: The impact of green brand dimensions and green perceived value. In SHS Web of Conferences (Vol. 18, p. 01008). EDP Sciences.
Gan, C., & Wang, W. (2017). The influence of perceived value on purchase intention in social commerce context. Internet research, 27(4), 772-785. https://doi.org/10.1108/IntR-06-2016-0164
Gu, Z. Q. (2022). Encrypted Digital Collections, Exotic Art and Metaverse Scenes. Southeast Culture, (3),134-137. https://doi.org/10.3969/j.issn.1001-179X.2022.03.014.
Hariguna, T., Rahardja, U., & Ruangkanjanases, A. (2020). The impact of citizen perceived value on their intention to use e-government services: an empirical study. Electronic Government, an International Journal, 16(4), 426-440. https://doi.org/10.1504/EG.2020.110609
Hsiao, T., & Shen, S. (2023). A study of digital architectural heritage preservation based on blockchain technology. The Journal of Engineering, 2023(1). https://doi.org/10.1049/tje2.12213.
Hsu, C. L., & Lin, J. C. C. (2016). Effect of perceived value and social influences on mobile app stickiness and in-app purchase intention. Technological Forecasting and Social Change, 108, 42-53. https://doi.org/10.1016/j.techfore.2016.04.012
Li, L. (2022). On the development and value of digital collections in museums. Southeast Culture, (3),157-160. https://doi.org/10.3969/j.issn.1001-179X.2022.03.025.
Li, Y. T., & Liu, J. Z. (2023). Exploration of Empowering Cultural Heritage Based on NFT Digital Collection Model: Taking Dunhuang Murals as an Example. Art Science and Technology,36(7),17-19. https://doi.org/10.3969/j.issn.1004-9436.2023.07.007.
Li, Y., & Shang, H. (2020). Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China. Information & Management, 57(3), 103197. https://doi.org/10.1016/j.im.2019.103197
Liang, R.-D. (2016). Predicting intentions to purchase organic food: The moderating effects of organic food prices. British Food Journal, 118(1), 183–199. https://doi.org/10.1108/bfj-06-2015-0215.
Lin, C. (2022). The Application of VR Technology in Museum Design and Exhibition. Screen Printing,16, (46-48). 10.3969/j.issn.1002-4867.2022.16.012.
Lin, Y. J., & Li, W. (2015). Research Status of Customer Perceived Value. China Business & Trade, (2),116-118. https://doi.org/10.3969/j.issn.1005-5800.2015.02.047.
Liu, Y. A. (2022). Exploration of Cultural Communication Strategies for Digital Collections of Intangible Cultural Heritage. journal news research,13(22),221-223. https://doi.org/10.3969/j.issn.1674-8883.2022.22.068.
Lock, R. H., Lock, P. F., Morgan, K. L., Lock, E. F., & Lock, D. F. (2021). Statistics: Unlocking the power of data (3rd ed.). John Wiley & Sons, Inc.
Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of retailing, 77(2), 203-220. https://doi.org/10.1016/S0022-4359(01)00041-0
Woodruff, R. B. (1997). Customer value: the next source for competitive advantage. Journal of the academy of marketing science, 25, 139-153.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of marketing, 52(3), 2-22. https://doi.org/10.1177/0022242988052003
Zhou, C. F. (2022). Cultural Inheritance and Artistic Innovation of Digital Collections from the Perspective of Consumption. China Social Science Daily,8, (04),8.

In-Text Citation: (Ziwei et al., 2023)
To Cite this Article: Ziwei, L., Bakhir, N. M., & Shuangping, O. (2023). The Relationship between User Perceived Value and Use Intention of Digital Cultural Heritage Collection Apps: An Empirical Study from China. International Journal of Academic Research in Business & Social Sciences, 13(6), 908 – 918.