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Based on the expectancy confirmation theory (ECT), this study analysed the direct correlation of training satisfaction with entrepreneurs’ attitude to training using data collected in a cross-sectional survey of 142 SME owners (Age: x? = 41.51, SD = 8.31; Experience: x? = 11.20, SD = 0.70) who had attended at least one of SMEDAN’s entrepreneurial training programmes in seven states of North West Nigeria. The descriptive statistics were produced in JASP while the inferential parameters were computed in SmartPLS. Results of bootstrapping analysis revealed a positive and significant relationship between training satisfaction and entrepreneurs’ attitude to training (? = 0.582, t = 9.196, p < 0.001: LCI = 0.436, UC = 0.686). The results further indicated that training satisfaction accounted for 33.90% of the variance in entrepreneurs’ attitude to training (? = 0.339, t = 4.470, p < 0.001). The overall result is consistent with the propositions of the ECT that a confirmation of a person’s expectations about an outcome induces a positive attitude in that person about matters relating to the outcome. The study recommends SMEDAN to place greater emphasis on aligning its portfolio of training programmes with the needs of owners of SMEs in Nigeria.
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Appendices
Appendix A: Adapted items of the Training Satisfaction Questionnaire (TSQ).
1. I am satisfied with the quality of SMEDAN’s training programmes.
2. SMEDAN’s training is useful for my personal development.
3. SMEDAN’s training portfolio merits a good overall rating.
4. SMEDAN’s training enabled me to share professional experiences with fellow SME owners.
5. SMEDAN’s training was realistic and practical.
Appendix B: Adapted items of the Entrepreneurs’ Attitude to Training Scale (EATS)
1. I find SMEDAN’s training materials relevant and useful for my business needs.
2. I see SMEDAN’s facilitators as knowledgeable and effective in delivering the training.
3. I find SMEDAN’s training sessions well-structured and organised.
4. I see SMEDAN’s training activities as based on real-world examples.
5. I find SMEDAN’s training content clear and understandable.
6. SMEDAN’s training programme addresses specific challenges of SMEs.
7. I see the duration of SMEDAN’s training sessions as appropriate and sufficient.
8. The facilities and resources provided by SMEDAN during the training were satisfactory.
9. SMEDAN's training programme has positively impacted my business.
Funding
This research received no external funding.
Conflict of Interest
The authors declare no conflict of interest.
(Danibrahim et al., 2023)
To Cite this Article: Danibrahim, N. T., Kohar, U. H. A., & Indiran, L. (2023). Training Satisfaction and Entrepreneurs’ Attitude to Training in North West Nigeria. International Journal of Academic Research in Business and Social Sciences, 13(9), 529– 545.
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