ISSN: 2222-6990
Open access
In Malaysia, a great traffic congestion always occurs in the expressways during peak times such as going to and from work, weekends, holidays and festivals especially in Klang Valley which has a high population density. To reduce the issue of congestion on expressways, the Malaysian government has announced to use new technology, namely Radio Frequency Identification (RFID). Therefore, the purpose of this study was to examine the influence of attitude, knowledge and perception towards the usage intention of RFID system in toll payment among Klang Valley residents. Theory of Planned Behaviour (TPB) and Technology Acceptance Model (TAM) was adopted to build the research framework. There was a total of 228 residents participated drawn by using systematic sampling method. The data were collected through Google form. The findings of Pearson correlation indicated that attitude (r=0.802; p=0.000), knowledge (r=0.329; p=0.000), and perception (r=0.795; p=0.000) were significantly influenced the usage intention. Meanwhile, from multiple linear regression analysis, it was found that perception had recorded the highest correlation (?=0.446; p=0.000) in influencing Klang Valley residents’ usage intention. Therefore, the service providers should develop a better function of RFID system features in order to fulfil the needs of consumers to improve their performance.
Aburbeian, A. M., Owda, A. Y., & Owda, M. A. (2022). Technology Acceptance Model survey of the metaverse prospects. AI, 3, 285-302. https://doi.org/10.3390/ai3020018
Adams, D. A., Nelson, R. R., & Todd, P. A. (1992). Perceived usefulness, ease of use, and usage of information technology: A replication. MIS Quarterly, 16(2) 227-247. https://doi.org/10.2307/249577
Agarwal, R., Sambamurthy, V., & Stair, R. M. (2000). The evolving relationship between general and specific computer self-efficacy: An empirical assessment. Information Systems Research, 11(4), 418-430. https://doi.org/10.1287/isre.11.4.418.11876
Ahmed, S., Tan, T. M., Mondol, A. M., Alam, Z., Nawal, N., & Uddin, J. (2019). Automated Toll Collection System Based on RFID Sensor. 2019 International Carnahan Conference on Security Technology (ICCST), 1-3. https://doi.org/10.1109/CCST.2019.8888429
Ajzen, I. (1991). The Theory of Planned Behaviour. Organizational Behavior and Human Decision Processes, 50(2), 179-211. https://doi.org/10.1016/0749- 5978(91)90020-T.
Aljaraideh, Y. (2019). Students’ perception of flipped classroom: A case study for private universities in Jordan. JOTSE: Journal of Technology and Science Education, 9(3), 368-377. https://doi.org/10.3926/jotse648
Bari, C. S., Navandar, Y. V., & Dhamaniya, A. (2022). Delay modelling at manually operated toll plazas under mixed traffic conditions. International Journal of Transportation Science and Technology, 11(1), 17-31. https://doi.org/10.1016/j.ijtst.2020.10.001.
Belanche, D., Flavián, M., & Pérez-Rueda, A. (2020). Mobile apps use and wom in the food delivery sector: The Role of planned behavior, perceived security and customer lifestyle compatibility. Sustainability, 12(10), 4275. http://dx.doi.org/10.3390/su12104275
Brennand, C. A. R. L., Filho, G. P. R., Maia, G., Cunha, F., Guidoni, D. L., & Villas, L. A. (2019). Towards a fog-enabled intelligent transportation system to reduce traffic jam. Sensors, 19(18), 3916. https://doi.org/10.3390/s19183916
Brückmann, G. (2022). The effects of policies providing information and trialing on the knowledge about and the intention to adopt new energy technologies. Energy Policy, 167, 113047. https://doi.org/10.1016/j.enpol.2022.113047
Buvaneswari, P. S., Swetha, M. S., Ragetha, T., & Nisha, D. (2021). Technology at doorstep: Consumer perception on food delivery aggregators. Materials Today: Proceedings. https://doi.org/10.1016/j.matpr.2021.01.735
Casella, G., Bigliardi, B. & Bottani, E. (2022). The evolution of RFID technology in the logistics field: A review. Procedia Computer Science, 200, 1582-1592. https://doi.org/10.1016/j.procs.2022.01.359.
Chattoraj, S., Bhowmik, S., Vishwakarma K., & Roy, P. (2017). Design and implementation of low-cost electronic toll collection system in India. 2017 Second International Conference on Electrical, Computer and Communication Technologies (ICECCT), 1-4. https://doi.org/10.1109/ICECCT.2017.8117934
Cheng, E. W. L. (2019). Choosing between the Theory of Planned Behavior (TPB) and the Technology Acceptance Model (TAM). Education Technology Research and Development, 67, 21–37. https://doi.org/10.1007/s11423-018-9598-6
Cheng, V. & Guo, R. (2021). The impact of consumers’ attitudes towards technology on the acceptance of hotel technology-based innovation. Journal of Hospitality and Tourism Technology, 12(4), 624-640.http://dx.doi.org/10.1108/JHTT-06-2020-0145
Das, A. K., & Mishra, S. (2016). Questionnaire for Survey of Technology-Enabled Learning in Educational Institutions. In A. Kirkwook & L. Price. Technology-Enabled Learning Implementation Handbook (ed.). Commonwealth of Learning
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340. Retrieved from https://globalassistant.info/wp- content/uploads/2022/03/Technology-Acceptance- Model-Davis-1989- PDF.pdf
Edison, S., & Geissler, G. (2003). Measuring attitudes towards general technology: Antecedents, hypotheses and scale development. Journal of Targeting, Measurement, and Analysis for Marketing, 12, 137-156. https://doi.org/10.1057/palgrave.jt.5740104
Fletcher-Brown, J., Carter, D., Pereira, V. & Chandwani, R. (2021). Mobile technology to give a resource-based knowledge management advantage to community health nurses in an emerging economies context. Journal of Knowledge Management, 25(3), 525-544. https://doi.org/10.1108/JKM-01-2020-0018
Gantulga, U., Sample, B., & Tugsbat, A. (2022). Predicting RFID adoption towards urban smart mobility in Ulaanbaatar, Mongolia. Asia Marketing Journal, 24(1), 2. https://doi.org/10.53728/2765-6500.1584
Gefen, D. (2000). E-commerce: The role of familiarity and trust. Omega, 28(6), 725- 737. https://doi.org/10.1016/S0305-0483(00)00021-9
Guo, A., Zhao, J., Zhao, X., Zhou, M., Kong, W., & Zhou, T. (2021). Research on the economic impact of Shandong Expressway Development. Urban Transport Systems, 2(1), 1-9. http://dx.doi.org/10.23977/uts.2021.020101
Hair, J., Black, W., Babin, B., Anderson, R., & Tatham, R. (2006). Multivariate Data Analysis. 6th Edition. Pearson Prentice Hall, Upper Saddle River.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance. Long Range Planning, 46,1-12. https://doi.org/10.1016/j.lrp.2013.01.001
Hidayat, R., & Akhmad, S. (2021). Radio Frequency Identification (RFID) application analysis on E-toll in Indonesia. IOP Conference Series. Materials Science and Engineering, 1125(1), 012050. https://doi.org/10.1088/1757-899x/1125/1/012050
Huang, X., Lin, Y., Lim, M. K., Tseng, M. L. & Zhou, F. (2021). The influence of knowledge management on adoption intention of electric vehicles: Perspective on technological knowledge. Industrial Management and Data Systems. http://dx.doi.org/10.1108/IMDS-07-2020-0411
Johnson, A. M., Jacovina, M. E., Russell, D. G., & Soto, C. M. (2016). Challenges and Solutions when Using Technologies in the Classroom. In Adaptive Educational Technologies for Literacy Instruction, 13–30. Retrieved from
https://files.eric.ed.gov/fulltext/ED577147.pdf
Kim, J. Y., Choi, D. S., Sung, C.-S., & Park, J. Y. (2018). The role of problem-solving ability on innovative behavior and opportunity recognition in university students. Journal of Open Innovation: Technology, Market, and Complexity, 4(1). http://dx.doi.org/10.1186/s40852-018-0085-4
Kotrlik, J. W. & Higgins, C. C. (2001). Organizational research: Determining appropriate sample size in survey research appropriate sample size in survey research. Information Technology, Learning, and Performance Journal, 19(1), 43. Retrieved from https://www.opalco.com/wp- content/uploads/2014/10/Reading-Sample-Size1.pdf
Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607–610.
https://doi.org/10.1177/001316447003000308
Kwon, S. (2022). Interdisciplinary knowledge integration as a unique knowledge source for technology development and the role of funding allocation. Technological Forecasting and Social Change, 181, 121767. https://doi.org/10.1016/j.techfore.2022.121767
Lai, C. H., Hsiao, P. K., Yang, Y. T., Lin, S. M. & Lung, S. C. C. (2021). Effects of the manual and electronic toll collection systems on the particulate pollutant levels on highways in Taiwan. Atmospheric Pollution Research, 12(3), 25- 32.
https://doi.org/10.1016/j.apr.2021.01.020.
Lederer, A. L., Maupin, D. J., Sena, M. P., & Zhuang, Y. (2000). The Technology Acceptance Model and the World Wide Web. Decision Support Systems, 29(3), 269-282. https://doi.org/10.1016/S0167-9236(00)00076-2
Lee, J. & Park, K. (2022). Consumer response to the radio frequency identification (RFID) technology-based self-service beauty specialty store: Moderating effects of consumer traits. International Textile and Apparel Association Annual Conference Proceedings, 78(1). https://doi.org/10.31274/itaa.13714
Li, L., Wang, Z., Li, Y., & Liao, A. (2021). Consumer innovativeness and organic food adoption: The mediation effects of consumer knowledge and attitudes. Sustainable Production and Consumption, 28, 1465-1474. https://doi.org/10.1016/j.spc.2021.08.022
Liu, T. P., Chen, Y. Y. & Yu, J. Y. (2021). Implementation and evaluation of mobile shopping services based on RFID sensing technology. Sensors and Materials, 33(5), 1501. http://dx.doi.org/10.18494/SAM.2021.3194
Madsen, P. & Desai, V.M. (2010). Failing to learn? The effects of failure and success on organizational learning in the global orbital launch vehicle industry. The Academy of Management Journal, 53(3), 451-476.
McCormick, R. (2004). Issues of learning and knowledge in technology education. International Journal of Technology and Design Education. 14. 21-44. http://dx.doi.org/10.1023/B:ITDE.0000007359.81781.7c
New Straits Times. (2022). RFID Lanes Available at Juru-Skudai NSE Stretch from Jan 15. Retrieved from https://www.nst.com.my/news/nation/2022/01/762662/rfid-lanes- available- juru-skudai-nse-stretch-jan-15
Nguyen, D. H., Zomorrodi, M. & Karmakar, N. C. (2019). Spatial-based chipless RFID System. IEEE Journal of Radio Frequency Identification, 3(1), 46-55.
https://doi.org/10.1109/JRFID.2018.2887162
Nolder, C. J., & Kadous, K. (2018). Grounding the professional skepticism construct in mindset and attitude theory: A way forward. Accounting, Organizations and Society. 67, 1-14. https://doi.org/10.1016/j.aos.2018.03.010.
Norusis, M. J. (1992). SPSS for Windows: Base System User's Guide, Release 5.0. SPSS Incorporated.
Nunnally, J. C. (1978). Psychometric Theory, 2nd edition. McGraw-Hill College.
Ovezmyradov, B., & Kurata, H. (2022). omnichannel fulfillment and item-level rfid tracking in Fashion Retailing. Computers and Industrial Engineering, 168, 108108.https://doi.org/10.1016/j.cie.2022.108108.
Paaske, S., Bauer, A., Moser, T., & Seckman, C. (2017). The Benefits and Barriers to RFID Technology in Healthcare. On-line Journal of Nursing Informatics. Retrieved from https://www.proquest.com/scholarly-journals/benefits-barriers-rfid-technology-healthcare/docview/1984766816/se-2
Palka, D., Brodny, J., & Stecu?a, K. (2017). Modern Means of Production and the Staff Awareness of the Technical in the Plant of the Mining Industry. CBU International Conference Proceedings, 5, 1190.https://dx.doi.org/10.12955/cbup.v5.1094
Ping, Y., Gao, C., Liu, T., Du, X., Luo, H., Jin, D., & Li, Y. (2021). User Consumption Intention Prediction in Meituan. Proceedings of the 27th ACM SIGKDD Conference on Knowledge Discovery and Data Mining, 3472-3482. https://doi.org/10.1145/3447548.3467178
Qiong, O. (2017). A brief introduction to perception. Studies in Literature and Language, 15(4), 18-28. http://dx.doi.org/10.3968/10055
van Rensburg, S., Ankiewicz, P., & Myburgh, C. P. (1999). Assessing South Africa learners’ attitudes towards technology by using the PATT (Pupils’ Attitudes Towards Technology) Questionnaire. International Journal of Technology and Design Education, 9, 137-151.
Salloum, S. A., Alhamad, A. Q. M., Al-Emran, M., Monem A. A., & Shaalan K. (2019). Exploring students’ acceptance of e-learning through the development of a comprehensive Technology Acceptance Model. IEEE Access, 7, 128445- 128462. https://doi.org/10.1109/ACCESS.2019.2939467
Scuotto, V., Beatrice, O., Valentina, C., Nicotra, M., Gioia, L. D., & Briamonte, M. F. (2020). Uncovering the micro-foundations of knowledge sharing in open innovation partnerships: An intention-based perspective of technology transfer. Technological Forecasting and Social Change, 152, 119906.
https://doi.org/10.1016/j.techfore.2019.119906.
Shirani, F., Groves, C., Henwood, K., Pidgeon, N., & Roberts, E. (2020). ‘I'm the smart meter’: Perceptions of smart technology amongst vulnerable consumers. Energy Policy, 144, 111637. https://doi.org/10.1016/j.enpol.2020.111637.
Taylor, S., & Todd, P. A. (1995). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), 144-176.
https://doi.org/10.1287/isre.6.2.144
Tsai, C.-C. (2017). Conceptions of learning in technology-enhanced learning environments: A review of case studies in Taiwan. Asian Association of Open Universities Journal, 12(2), 184-205. https://doi.org/10.1108/AAOUJ-12-2017-0038
Tseng, T. S. L., Wang, Y.-S., & Liu, H.-X. (2019). Investigating teachers’ adoption of MOOCs: The perspective of UTAUT2. Interactive Learning Environments, 30(2),1-16. https://doi: 10.1080/10494820.2019.1674888
Tomczyk, L. (2020). Attitude to ICT and self-evaluation of fluency in using new digital devices, websites and software among pre-service teachers. International Journal of Emerging Technologies in Learning (IJET), 15(19), 200. https://doi.org/10.3991/ijet.v15i19.16657
Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the Technology Acceptance Model: Four longitudinal field studies. Management Science, 46(2), 186-204. https://doi.org/10.1287/mnsc.46.2.186.11926
Vigar-Ellis, D. (2016). Consumer knowledge and its implications for aspects of consumer purchasing behaviour in the case of information-intensive products. (PhD dissertation, KTH Royal Institute of Technology). Retrieved from
http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-177297
Vijayasarathy, L. R. (2004). Predicting consumer intentions to use on-line shopping: The case for an Augmented Technology Acceptance Model. Information and Management, 41, 747-762. http://dx.doi.org/10.1016/j.im.2003.08.011
Wang, X., Wong, Y. D., Chen, T., & Yuen, K. F. (2022). An investigation of technology-dependent shopping in the pandemic era: Integrating response efficacy and identity expressiveness into Theory of Planned Behaviour. Journal of Business Research, 142, 1053-1067. https://doi.org/10.1016/j.jbusres.2022.01.042
Wang, Y., Chi, Y., Xu, J. H., & Yuan, Y. (2022). Consumers’ attitudes and their effects on electric vehicle sales and charging infrastructure construction: An empirical study in China. Energy Policy, 165, 112983. https://doi.org/10.1016/j.enpol.2022.112983.
Zhang, W., He, L., & Yuan, H. (2022). Enterprises’ decisions on adopting low- carbon technology by considering consumer perception disparity. Technovation, 117, 102238. https://doi.org/10.1016/j.technovation.2021.102238
Zhang, X., Liu, S., Wang, L., Zhang, Y., and Wang, J. (2020). Mobile Health service adoption in China: Integration of Theory of Planned Behavior, Protection Motivation Theory and Personal Health Differences. Online Information Review, 44(1), 1-23. https://doi.org/10.1108/OIR-11-2016-0339
N/A
Copyright: © 2023 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode