The Effect of Perceived Organizational Support on Future Volunteers’ Intent to Participate in Higher Education Institution Sports Tournament (Sukipt 2022)

Nur Alissa  Mahmood; Wan Ahmad Munsif  Wan Pa

Abstract References Citation Copyright Full PDF

In society, volunteering has grown in importance, particularly as a way to support and enhance the efficiency of the public sector. The ability to manage volunteers in various situations, organisations, or projects, including the qualities of the volunteers themselves, will have a direct impact on volunteer retention. The purpose of this study is to investigate how perceived organisational support affects volunteer intentions. A total of 302 volunteers for the Higher Education Institution Sports Tournament (SUKIPT 2022) consisting of 105 males and 197 females, aged 18 to 30 years were selected using simple random sampling. A questionnaire adapted from Perceived Organizational Support and Future Volunteering Intentions was used to test organisational support and volunteer retention using the Organizational Support Theory, Self-Determination Theory, and Social Exchange Theory approaches. The study's findings suggest that SUKIPT 2022 volunteers receive a high level of organisational support and there is no significant differences on perceived organizational support between males and females. The findings of this study show that organizational support has a significant effect on future volunteering intentions, F (1,302) = 183.184, p<.001. Results for the gender-based difference in volunteer intentions demonstrate that there is no statistically significant difference in future volunteer intentions between male and female respondents (U = 10059.00, p =.608). The results of this study are crucial in helping the host organisation comprehend the requirements of volunteers in the event being conducted while also providing them with the greatest assistance or service. Awareness of the necessity of strong organisational support can help two or more persons who volunteer, both directly and indirectly. A high level of understanding in outstanding volunteer management can boost future volunteer retention and host the organization's visibility.

Aisbett, L., & Hoye, R. (2014). The nature of perceived organizational support for sport event volunteers. Event Management, 18(3), 337–356.
https://doi.org/10.3727/152599514X13989500765880
Aisbett, L., & Hoye, R. (2015). Human Resource Management Practices to Support Sport Event Volunteers. Asia Pacific Journal of Human Resources, 53(3), 351–369.
https://doi.org/10.1111/1744-7941.12062
Aisbett, L., Randle, E., & Kappelides, P. (2015). Future Volunteer Intentions at A Major Sport Event. Annals of Leisure Research, 18(4), 491–509.
https://doi.org/10.1080/11745398.2015.1079492
Alfes, K., Antunes, B., & Shantz, A. D. (2017). The Management of Volunteers–What Can Human Resources Do? A Review and Research Agenda. International Journal of Human Resource Management, 28(1), 62–97.
https://doi.org/10.1080/09585192.2016.1242508
Al-Mutawa, O. (2015). Impact of Volunteer Management Practice on Volunteer Management and Satisfaction to Enhance Volunteer Retention. Brunel University.
Andriyanti, N. P. V., & Supartha, I. W. G. (2021). Effect of Perceived Organizational Support on Organizational Citizenship Behavior with Job Satisfaction as Mediating Variables. American Journal of Humanities and Social Sciences Research (AJHSSR), 5(1), 46–55.
Bang, H., Bravo, G. A., Mello Figuerôa, K., & Mezzadri, F. M. (2019). The Impact of Volunteer Experience at Sport Mega-Events on Intention to Continue Volunteering: Multigroup Path Analysis. Journal of Community Psychology, 47(4), 727–742. https://doi.org/10.1002/jcop.22149
Benson, A. M., Dickson, T. J., Terwiel, F. A., & Blackman, D. A. (2014). Training of Vancouver 2010 volunteers: A legacy opportunity? Contemporary Social Science, 9(2), 210–226. https://doi.org/10.1080/21582041.2013.838296
Bidee, J., Vantilborgh, T., Pepermans, R., Huybrechts, G., Willems, J., Jegers, M., & Hofmans, J. (2013). Autonomous Motivation Stimulates Volunteers’ Work Effort: A Self-Determination Theory Approach to Volunteerism. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 24(1), 32–47. https://doi.org/10.1007/s11266-012-9269-x
Brunetto, Y., Xerri, M., Shriberg, A., Farr-Wharton, R., Shacklock, K., Newman, S., & Dienger, J. (2013). The Impact of Workplace Relationships on Engagement, Well-being, Commitment and Turnover for Nurses in Australia and the USA. Journal of Advanced Nursing, 69(12), 2786–2799. https://doi.org/10.1111/jan.12165
Cho, H., Wong, Z., & Chiu, W. (2020a). The Effect of Volunteer Management on Intention to Continue Volunteering: A Mediating Role of Job Satisfaction of Volunteers. SAGE Open, 10(2), 215824402092058. https://doi.org/10.1177/2158244020920588
Cho, H., Wong, Z., & Chiu, W. (2020b). The Effect of Volunteer Management on Intention to Continue Volunteering: A Mediating Role of Job Satisfaction of Volunteers. SAGE Open, 10(2), 215824402092058. https://doi.org/10.1177/2158244020920588
Conduit, J., Karpen, I. O., & Tierney, K. D. (2019). Volunteer Engagement: Conceptual Extensions and Value-in-Context Outcomes. Journal of Service Theory and Practice, 29(4), 462–487. https://doi.org/10.1108/JSTP-06-2018-0138
De Clerck, T., Willem, A., Aelterman, N., & Haerens, L. (2021). Volunteers Managing Volunteers: The Role of Volunteer Board Members’ Motivating and Demotivating Style in Relation to Volunteers’ Motives to Stay Volunteer. Voluntas, 32(6), 1271–1284. https://doi.org/10.1007/s11266-019-00177-6
Downward, P., Hallmann, K., & Rasciute, S. (2020). Volunteering and Leisure Activity in the United Kingdom: A Longitudinal Analysis of Males and Females. Nonprofit and Voluntary Sector Quarterly, 49(4), 757–775. https://doi.org/10.1177/0899764020901815
Dury, S. (2018). Dynamics in Motivations and Reasons to Quit in A Care Bank: A Qualitative Study in Belgium. European Journal of Ageing, 15(4), 407–416.
https://doi.org/10.1007/s10433-017-0455-y
Eagly, A. H., Wood, W., & Diekman, A. B. (2000). Social Role Theory of Sex Differences and Similarities: A Current Appraisal (T. Eckes & H. M. Trautner, Eds.). Erlbaum.
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of Perceived Organizational Support. Journal of Applied Psychology, 86(1), 42–51. https://doi.org/10.1037/0021-9010.86.1.42
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Percieved Organisational Support. Journal of Applied Psychology, 71(3), 500–507.
Fallon, B. J., & Rice, S. M. (2015). Investment in Staff Development Within An Emergency Services Organisation: Comparing Future Intention of Volunteers and Paid Employees. International Journal of Human Resource Management, 26(4), 485–500. https://doi.org/10.1080/09585192.2011.561222
Fried, Y., & Ferris, G. R. (1987). The Validity of the Job Characteristic Model: A Review and Meta-analysis. Personnel Psychology, 40(2), 287–322. https://doi.org/10.1111/j.1744-6570.1987.tb00605.x
Fyall, R., & Gazley, B. (2015). Applying Social Role Theory to Gender and Volunteering in Professional Associations. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 26(1), 288–314. https://doi.org/10.1007/s11266-013-9430-1
Gil-Lacruz, A. I., Marcuello, C., & Saz-Gil, M. I. (2019). Gender Differences in European Volunteer Rates. Journal of Gender Studies, 28(2), 127–144.
https://doi.org/10.1080/09589236.2018.1441016
Gray, D., & Stevenson, C. (2020). How Can ‘We’ Help? Exploring the Role of Shared Social Identity in the Experiences and Benefits of Volunteering. Journal of Community & Applied Social Psychology, 30(4), 341–353. https://doi.org/10.1002/casp.2448
Guan, X., Yeh, S.-S., Chiang, T.-Y., & Huan, T.-C. (T. C. ). (2020). Does Organizational Inducement Foster Work Engagement in Hospitality Industry? Perspectives from A Moderated Mediation Model. Journal of Hospitality and Tourism Management, 43, 259–268. https://doi.org/10.1016/j.jhtm.2020.04.010
Haivas, S., Hofmans, J., & Pepermans, R. (2012). Self-Determination Theory as a Framework for Exploring the Impact of the Organizational Context on Volunteer Motivation: A Study of Romanian Volunteers. Nonprofit and Voluntary Sector Quarterly, 41(6), 1195–1214. https://doi.org/10.1177/0899764011433041
Harp, E. R., Scherer, L. L., & Allen, J. A. (2017). Volunteer Engagement and Retention. Nonprofit and Voluntary Sector Quarterly, 46(2), 442–458.
https://doi.org/10.1177/0899764016651335
Huang, Y., Bortree, D. S., Yang, F., & Wang, R. (2020). Encouraging Volunteering in Nonprofit Organizations: The Role of Organizational Inclusion and Volunteer Need Satisfaction. Journal of Nonprofit and Public Sector Marketing, 32(2), 147–165.
https://doi.org/10.1080/10495142.2019.1589624
Hu, J., Jiang, K., Mo, S., Chen, H., & Shi, J. (2016). The Motivational Antecedents and Performance Consequences of Corporate Volunteering: When Do Employees Volunteer and When Does Volunteering Help Versus Harm Work Performance? Organizational Behavior and Human Decision Processes, 137, 99–111.
https://doi.org/10.1016/j.obhdp.2016.08.005
International Labour Organization. (2023). Skills, Knowledge and Employability. International Labour Organization (ILO).
Ju, D., Ma, L., Ren, R., & Zhang, Y. (2019). Empowered to Break the Silence: Applying Self-Determination Theory to Employee Silence. Frontiers in Psychology, 10. https://doi.org/10.3389/fpsyg.2019.00485
Kim, D., Park, C., Kim, H., & Kim, J. (2019). Determinants and Outcomes of Volunteer Satisfaction in Mega Sports Events. Sustainability (Switzerland), 11(7), 1–18. https://doi.org/10.3390/su11071859
Kim, M., Kim, S. S.-K., Kim, M., & Zhang, J. J. (2019). Assessing Volunteer Satisfaction at the London Olympic Games and Its Impact on Future Volunteer Behaviour. Sport in Society, 22(11), 1864–1881. https://doi.org/10.1080/17430437.2019.1616926
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory. Journal of Management, 43(6), 1854–1884.
https://doi.org/10.1177/0149206315575554
Lee, Y.-J., & Won, D. (2018). Understanding International Volunteering: Who Is Most Likely to Participate? Journal of Nonprofit & Public Sector Marketing, 30(1), 95–110. https://doi.org/10.1080/10495142.2017.1326343
Li, B., Fan, X., Alvarez-Otero, S., Sial, M. S., Comite, U., Cherian, J., & Vasa, L. (2021). CSR and Workplace Autonomy as Enablers of Workplace Innovation in SMEs through Employees: Extending the Boundary Conditions of Self-Determination Theory. Sustainability, 13(11), 6104. https://doi.org/10.3390/su13116104
Mahmood, N. A., Alauddin, A. N. M., & Lamat, S. A. (2021). Motives of Employed and Unemployed Volunteers Participation in Sea Games 2017. International Journal of Academic Research in Business and Social Sciences, 11(10).
https://doi.org/10.6007/IJARBSS/v11-i10/11276
McBey, K., Karakowsky, L., & Ng, P. (2017). Can I Make A Difference Here? The Impact of Perceived Organizational Support on Volunteer Commitment. Journal of Management Development, 36(8), 991–1007. https://doi.org/10.1108/JMD-05-2015-0078
Milbourn, B., Black, M. H., & Buchanan, A. (2019). Why People Leave Community Service Organizations: A Mixed Methods Study. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 30(1), 272–281. https://doi.org/10.1007/s11266-018-0005-z
Nagel, S., Seippel, O., Breuer, C., Feiler, S., Elmose-Osterlund, K., Llopis-Goig, R., Nichols, G., Perenyi, S., Piatkowska, M., & Scheerder, J. (2020). Volunteer Satisfaction in Sports Clubs: A Multilevel Analysis in 10 European Countries. International Review for the Sociology of Sport, 55(8), 1074–1093. https://doi.org/10.1177/1012690219880419
Nencini, A., Romaioli, D., & Meneghini, A. M. (2016). Volunteer Motivation and Organizational Climate: Factors that Promote Satisfaction and Sustained Volunteerism in NPOs. Voluntas, 27(2), 618–639. https://doi.org/10.1007/s11266-015-9593-z
Papa, R., Cutuli, G., Principi, A., & Scherer, S. (2019). Health and Volunteering in Europe: A Longitudinal Study. Research on Aging, 41(7), 670–696.
https://doi.org/10.1177/0164027519834939
Rhoades, L., & Eisenberger, R. (2002). Perceived Organizational Support: A Review of The Literature. Journal of Applied Psychology, 87(4), 698–714.
https://doi.org/10.1037/0021-9010.87.4.698
Ryan, R. M., & Deci, E. L. (2000). Self-determination Theory and The Facilitation of Intrinsic Motivation, Social Development, and Well-Being. American Psychologist, 55(1), 68–78. https://doi.org/10.1037/0003-066X.55.1.68
Schreiner, E., Trent, S. B., Prange, K. A., & Allen, J. A. (2018). Leading Volunteers: Investigating Volunteers’ Perceptions of Leaders’ Behavior and Gender. Nonprofit Management and Leadership, 29(2), 241–260. https://doi.org/10.1002/nml.21331
Shier, M. L., Larsen-Halikowski, J., & Gouthro, S. (2020). Characteristics of Volunteer Motivation to Mentor Youth. Children and Youth Services Review, 111, 104885. https://doi.org/10.1016/j.childyouth.2020.104885
Srivastava, R., & Tang, T. L.-P. (2015). Coping Intelligence: Coping Strategies and Organizational Commitment Among Boundary Spanning Employees. Journal of Business Ethics, 130(3), 525–542. https://doi.org/10.1007/s10551-014-2234-4
Stride, A., Fitzgerald, H., Rankin-Wright, A., & Barnes, L. (2020). The En/gendering of Volunteering: “I’ve Pretty Much Always Noticed that The Tail Runner is Always Female.” Sport Management Review, 23(3), 498–508.
https://doi.org/10.1016/j.smr.2019.05.006
Studer, S., & von Schnurbein, G. (2013). Organizational Factors Affecting Volunteers: A Literature Review on Volunteer Coordination. In Voluntas (Vol. 24, Issue 2). https://doi.org/10.1007/s11266-012-9268-y
Sundram, F., Corattur, T., Dong, C., & Zhong, K. (2018). Motivations, Expectations and Experiences in Being a Mental Health Helplines Volunteer. International Journal of Environmental Research and Public Health, 15(10), 2123.
https://doi.org/10.3390/ijerph15102123
Thompson, P. S., Bergeron, D. M., & Bolino, M. C. (2020). No Obligation? How Gender Influences the Relationship between Perceived Organizational Support and Organizational Citizenship Behavior. Journal of Applied Psychology, 105(11), 1338–1350. https://doi.org/10.1037/apl0000481
UNESCO. (2023). Skills for Work and Life. UNESCO.
Usadolo, Q. E., Brunetto, Y., Nelson, S., & Gillett, P. (2022). Connecting the Dots: Perceived Organization Support, Motive Fulfilment, Job Satisfaction, and Affective Commitment Among Volunteers. SAGE Open, 12(3). https://doi.org/10.1177/21582440221116111
Walden, J. A., & Kingsley Westerman, C. Y. (2018). Strengthening the Tie: Creating Exchange Relationships That Encourage Employee Advocacy as an Organizational Citizenship Behavior. Management Communication Quarterly, 32(4), 593–611.
https://doi.org/10.1177/0893318918783612
Walk, M., Zhang, R., & Littlepage, L. (2019). “Don’t you want to stay?” The impact of training and recognition as human resource practices on volunteer turnover. Nonprofit Management and Leadership, 29(4), 509–527. https://doi.org/10.1002/nml.21344
Wickramasinghe, G. L. D. (2016). Effects of Gender on Work-related Attitudes: Study of Lean Implemented Textile and Apparel Manufacturing Firms. The Journal of The Textile Institute, 107(7), 854–863. https://doi.org/10.1080/00405000.2015.1061795
Yeo, C. J. J., Roman, G. C., Kusnerik, D., Burt, T., Mersinger, D., Thomas, S., Boone, T., & Powell, S. Z. (2018). Trainee Responses to Hurricane Harvey: Correlating Volunteerism With Burnout. Frontiers in Public Health, 6. https://doi.org/10.3389/fpubh.2018.00224
Zeijen, M. E. L., Petrou, P., & Bakker, A. B. (2020). The Daily Exchange of Social Support between Coworkers: Implications for Momentary Work Engagement. Journal of Occupational Health Psychology, 25(6), 439–449. https://doi.org/10.1037/ocp0000262
Zeijen, M. E. L., Petrou, P., Bakker, A. B., & Gelderen, B. R. (2020). Dyadic Support Exchange and Work Engagement: An Episodic Test and Expansion of Self?Determination Theory. Journal of Occupational and Organizational Psychology, 93(3), 687–711. https://doi.org/10.1111/joop.12311

(Mahmood & Pa, 2023)
Mahmood, N. A., & Pa, W. A. M. W. (2023). The Effect of Perceived Organizational Support on Future Volunteers’ Intent to Participate in Higher Education Institution Sports Tournament (Sukipt 2022). International Journal of Academic Research in Business and Social Sciences, 13(12), 3672–3692.

Copyright: © 2023 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

The Effect of Perceived Organizational Support on Future Volunteers’ Intent to Participate in Higher Education Institution Sports Tournament (Sukipt 2022)

Nur Alissa Mahmood, Wan Ahmad Munsif Wan Pa

Further Information

Our Journals

Get intouch with us