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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

A Conceptual Study on How Transparency, Accountability and Responsibility Enhance The Service Delivery Performance of Federal Land Management in Malaysia

Anesh Ganason, Shishi Kumar Piaralal, Ainul Jaria Maidin

http://dx.doi.org/10.6007/IJARBSS/v14-i4/21424

Open access

The shift of land-related issues from security of tenure to governance in land management has created a gap in discussing the relationship of good governance indicators within regulatory institutions of public land that contribute towards service delivery. The need for this research is to understand how good governance indicators, which are (i) transparency, (ii) accountability, and (iii) responsibility, influence the performance of the Federal Lands Commissioner’s Office of Malaysia (FLC) in optimising idle land and revenue generation. This research is anchored on network theory and stakeholder theory. A quantitative causality paradigm using a questionnaire will be distributed to 300 officers from the FLC’s office to obtain the data for this research. The data will be analysed using PLS-SEM through path analysis. The findings of this research will assist the stakeholders in formulating strategies to address human resource development and implementing accountable, transparent, and responsible decision-making processes on federal land procurement, management and revenue generation, further developing the land management paradigm. Future research could evaluate different indicators, and this framework could be implemented in other industries or services.