ISSN: 2222-6990
Open access
The optimization of the Service Delivery in E-Government using Quality Management must be taken into account by most of the researchers in the world because it is the main and hot topic in the present era. The aim of the study is to demonstrate the level of e-government services from a quality management perspective. The study was based on two approaches: descriptive and analytical. The research community consisted of human cadres working in medical hospitals in the city of Amman. The size of the study sample was (394), and a questionnaire tool was designed to collect data. They have shown that the e-government services level was high based on the study members' opinions, and it also indicated that there was statistically significant positive relationship between quality management practices and improving service delivery in the e-government sector in Jordan.
Adnan, M., Ghazali, M., & Othman, N. Z. S. (2022). e-Participation within the Context of e-Government Initiatives: A comprehensive systematic review. Telematics and Informatics Reports, 100015.?
Bhagat, C., Mishra, A. K., & Aithal, P. S. (2022). Model for Implementation of e-Government Services in Developing Countries like Nepal. International Journal of Case Studies in Business, IT and Education (IJCSBE), 6(2), 320-333.?
Dewi, P. Y. A., & Primayana, K. H. (2019). Peranan Total Quality Management (TQM) di Sekolah Dasar. Jurnal Penjaminan Mutu, 5(2), 226-236.?
Gainau, A. W. (2023). Application of E-Government in Efforts to Improve Public Services (Study in Papua Province). Formosa Journal of Applied Sciences, 2(5), 651-662.?
Grigalashvili, V. (2022). E-government and E-governance: Various or Multifarious Concepts. International Journal of Scientific and Management Research, 5(01), 183-196.?
Gunasekaran, A., Subramanian, N., & Ngai, W. T. E. (2019). Quality management in the 21st century enterprises: Research pathway towards Industry 4.0. International journal of production economics, 207, 125-129.?
Malodia, S., Dhir, A., Mishra, M., & Bhatti, Z. A. (2021). Future of e-Government: An integrated conceptual framework. Technological Forecasting and Social Change, 173, 121102.?
Mohammad, H., Almarabeh, T., & AbuAli, A. (2009). E-government in Jordan. European Journal of Scientific Research, 35pp, 188-197.?
Mulyadi, A. M., Suwaryo, U., & Sagita, N. I. (2023). The Quality of E-Government in Population Service in Bandung 2021. Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan, 17(5), 3116-3129.?
Obaid, Q. M. S., & Ahmadb, M. F. (2022). The impact of service quality, system quality on citizen’s satisfaction with mediating role of trust in E-Government. Central European Management Journal, 30(3), 223-233.?
Putra, D. A., Jasmi, K. A., Basiron, B., Huda, M., Maseleno, A., Shankar, K., & Aminudin, N. (2018). Tactical steps for e-government development. International Journal of pure and applied mathematics, 119(15), 2251-2258.?
Saihu, S. (2020). The Urgency of Total Quality Management in Academic Supervision to Improve the Competency of Teachers. Edukasi Islami: Jurnal Pendidikan Islam, 9(02), 297-323.?
Setiawan, H., Ibrahim, M. A., & Yunus, M. (2023). The Effectiveness of e-Government at the Population and Civil Registration Office of Gowa Regency. LEGAL BRIEF, 12(3), 319-326.?
Setiawan, H., Ibrahim, M. A., & Yunus, M. (2023). The Effectiveness of e-Government at the Population and Civil Registration Office of Gowa Regency. LEGAL BRIEF, 12(3), 319-326.?
Sulehat, N. A., & Taib, C. A. (2016). e-Government Information Systems Interoperability in developing countries: The case of Jordan. Journal of Business and Social Review in Emerging Economies, 2(1), 39-49.?
Talab, H. R., Maki, M. I., Mohammed, Y. N., Flayyih, H. H., & Ibrahim, A. M. (2019). The role of e-Government on corruption and its impact on the financial performance of the government: An empirical analysis on the Iraqi government. Journal of Engineering and Applied Sciences, 14(4), 1349-1356.?
Wirtz, B. W., & Daiser, P. (2018). A meta-analysis of empirical e-government research and its future research implications. International Review of Administrative Sciences, 84(1), 144-163.?
(AL-Naimat et al., 2024)
AL-Naimat, A. M., Al-Tarawneh, F. H., Husni, M., & Abufakher, S. (2024). Optimizing Service Delivery in E-Government from a Quality Management Perspective in Developing Countries: The Case Study of Jordan. International Journal of Academic Research in Business and Social Sciences, 14(7), 164–177.
Copyright: © 2024 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seenavc at: http://creativecommons.org/licences/by/4.0/legalcode