ISSN: 2222-6990
Open access
The study investigates the factors influencing employee performance within the logistics sector in Klang Valley, Malaysia. Included in this study is one dependent variable (employee performance) and three independent variables (job satisfaction, work environment, and employee engagement). The quantitative approach of analysis using data gathered by questionnaire distribution among samples was used in this study. In this study, primary data was employed, and a survey questionnaire that had been adopted and modified from earlier studies is used to gather the data. The analysis of the data encompassed the use of descriptive statistics (mean and standard deviation) as well as inferential statistics (correlation and multiple regressions) by using SPSS 22.0. The results indicate a important connection between job satisfaction, employee engagement, work environment, and employee performance. In addition to the empirical findings, this study contains substantial theoretical implications, highlighting job satisfaction emerged as the most impactful, followed by employee engagement and lastly work environment. This study provides additional knowledge to identify challenges faced by employees in balancing job satisfaction, work environment, employee engagement, and employee performance in this sector.
Aldoseri, F. I. and Almaamari, Q. A. (2020). Factors Influencing Employee Performance at the Banking Sector in Kingdom of Bahrain: Literature Review. International Journal on Emerging Technologies, 11(5): 304–309.
Andrejic, M., Kilibarda, M., & Pajic, V. (2022). Job Satisfaction and Labor Fluctuation: A Case Study in the Logistics Sector in Serbia. Logistics, 6(3), 50-60.
Saidi, A. N. S., Michael, F. L. ., Sumilan, H. ., Omar Lim, S. L. ., Jonathan, V. ., Hamidi, H. ., & Abg Ahmad, A. I. . (2019). The Relationship Between Working Environment and Employee Performance. Journal of Cognitive Sciences and Human Development, 5(2), 14–22.
Bahsri, and Zakaria. (2022). Systematic review on the job satisfaction of employees in the logistics industry. International journal of industrial Management. ISSN: 2289-9286 e-ISSN: 0127-564X, volume 17, No. 1, 2023, 1 – 6.
Bakker, A. B., Demerouti, E., and Xanthopoulou, D. (2012). How do engaged employees stay engaged. Ciencia and Trabajo 14: 15–21
Bangwal, D. and Tiwari, P. (2019), "Workplace environment, employee satisfaction and intent to stay", International Journal of Contemporary Hospitality Management, Vol. 31 No. 1, pp. 268-284.
Brayfield, A. H., & Rothe, H. F. (1951). An index of job satisfaction. Journal of applied psychology, 35(5), 307. Cengage learning.
Chandrasekar, K. (2011). Workplace environment and its impact on organisational performance in public sector organisations. International journal of enterprise computing and business systems, 1(1), 1-19.
Demerouti, E., Arnold, B., Bakker, Nachreiner, F., and Wilmar B. Schaufeli. (2014). The job demands-resources model ofburnout. Journal of Applied Psychology 86: 499.
Grand View Research. (2021). Logistics Market Size, Share & Trends Analysis Report.
Hair, J. F., Alabama G. Tomas M. Hult, Christian M. Ringle, and Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modelling (PLS-SEM). Thousand Oaks: Sage.
Hair, J. F., Alabama G. Tomas M. Hult, Christian M. Ringle, and Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), 2nd ed. Thousand Oaks: Sage.
Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). A meta-analysis of a business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes. Journal of Applied Psychology, 87(2), 268–279
Hendrik, G. E., Rolland E. Fanggidae, and Timuneno, T. (2021). Effect of work engagement on employee performance.Paper presented at 6th International Conference on Tourism, Economics, Accounting, Management, and Social Science (TEAMS2021), Online, October 27–29; Amsterdam: Atlantis Press, pp. 660–65.
Hite, L. M., & McDonald, K. S. (2020). Careers after COVID-19: Challenges and changes. Human Resource Development International, 23(4), 427-437.
Hitka, M., Schmidtova J., Lorincova, S., Starchon, P., Weberova, D., & Kampf, R. (2021). Sustainability of human resource management processes through employee motivation and job satisfaction. Acta Polytechnica Hungarica, 18(2), 7-26.
Jia, F., Zuluaga-Cardona, L., Bailey, A., & Rueda, X. (2018). Sustainable supply chain management in developing countries: An analysis of the literature. Journal of Cleaner Production, 189, 263-278
Judge, T. A., Thoresen, C. J., Bono, J. E. & Patton, G. K. (2001). The job satisfaction-job per-formance relationship: A qualitative and quantitative review. Psychological Bulletin, 127,376–407. https://doi.org/10.1037/0033-2909.127.3.376
Keat, O. Y., Selvarajah, C., & Meyer, D. (2011). Inclination towards entrepreneurship among university students: An empirical study of Malaysian university students. International Journal of Business and Social Science, 2(4), 206-220
Ko, J., Jang, H., & Kim, S. Y. (2021). The effect of corporate social responsibility recognition on organisational commitment in global freight forwarders. The Asian Journal of Shipping and Logistics, 37(2), 117-126.
Lizbetinova, L., Hitka, M., Sousek, R., & Caha, Z. (2021). Motivational preferences within job positions are different: empirical study from the Czech transport and logistics enterprises. Economic Research-Ekonomska Istraživanja, 34(1), 2387-2407.
Malaysia Investment Development Authority (MIDA). (2020). Logistics and Trade Facilitation Masterplan.
Osborne & Hammoud, (2017). Effective Employee Engagement in the Workplace. International Journal of Applied Management and Technology 2017, Volume 16, Issue 1, Pages 50–67 ©Walden University, LLC, Minneapolis, MN DOI:10.5590/IJAMT.2017.16.1.04
Parker, S. K. (2014). Beyond motivation: Job and work design for development, health, ambidexterity, and more. Annual Review of Psychology, 65: 661–691.
Rinny, P., Purba, C. B., & Handiman, U. T. (2020). The influence of compensation, job promotion, and job satisfaction on employee performance of Mercubuana University. International Journal of Business Marketing and Management (IJBMM), 5(2), 39-48.
Saks, A. M. (2019). Antecedents and consequences of employee engagement revisited. Journal of Organizational Effectiveness: People andPerformance 6: 19–38
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational climate and culture. Annual Review of Psychology, 64: 361–388.
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons.
Selvarasu, A., & Sastry, S. (2014). A study of impact on performance appraisal on employee’s engagement in an organization. International Journal of Managerial Studies and Research (IJMSR), 2(1), 10-22.
Sendawula, K., Kimuli, S. N., Bananuka, J., & Muganga, G. N. (2018). Training, employee engagement and employee performance: Evidence from Uganda’s health sector. Cogent Business & Management, 5(1), 1470891.
Shuck, B., & Wollard, K. (2010). Employee engagement and HRD: A seminal review of the foundations. Human Resource Development Review, 9(1), 89-110.
Strenitzerova, M., & Achimsky, K. (2019). Employee satisfaction and loyalty as a part of sustainable human resource management in postal sector. Sustainability, 11(17), 4591-4599.
Vorina, A., Simonic, M., & Vlasova, M. (2017). An analysis of the relationship between job satisfaction and employee engagement. Economic Themes, 55(2), 243–262.
Zikmund, W. G., Babin, B. J., Carr, J. C., & Griffin, M. (2013). Business research methods.
(Khan et al., 2024)
Khan, B. N. A., & Tan, N. A. M. A. S. R. (2024). Driving Success: Factors Shaping Employee Performance in the Logistics Sector at Klang Valley, Malaysia. International Journal of Academic Research in Business and Social Sciences, 14(8), 1185–1197.
Copyright: © 2024 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode