Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

The Influence of Emotional Intelligence on Job Satisfaction of Special Education Integration Teachers in Secondary Schools in Malacca

Noor Hasriza Abu Bakar, Mohd Norazmi Nordin

http://dx.doi.org/10.6007/IJARBSS/v14-i8/22360

Open access

The responsibility of being a special education teacher is not an easy task to educate students with special educational needs (MBPK) because it requires high patience and wisdom in managing these MBPK on a daily basis. The duties of PPKI teachers are not only academic tasks and responsibilities but also non-academic tasks, which are very burdensome for teachers in the transformation of the national education system. This study aims to identify the level of emotional intelligence and job satisfaction, as well as to determine the influence of emotional intelligence on the job satisfaction of integrated special education teachers in the state of Malacca. This study is important in helping the administration to change management methods according to the specific suitability of staff or teachers to ensure excellent service, improve performance, and achieve the established goals. This quantitative study uses a survey method. A total of 180 respondents were selected from a population of 330 teachers from 20 secondary schools in the districts of Melaka Tengah, Jasin, and Alor Gajah in the state of Malacca using cluster random sampling. The questionnaires used are the Emotional Intelligence Questionnaire by Daniel Goleman (1998) and the Job Descriptive Index by Smith, Kendall, and Hulin (1969). The study data were analyzed using the Statistical Package for Social Sciences (SPSS) version 28. Descriptive analysis found that the level of emotional intelligence and job satisfaction of teachers is high. While Pearson correlation analysis found a positive relationship between emotional intelligence and job satisfaction. This study contributes in terms of reference because studies related to the relationship between emotional intelligence and job satisfaction of PPKI secondary school teachers are still rarely studied. It is hoped that the findings of this study can provide useful information to those responsible for taking proactive steps to produce productive and innovative teaching staff.

Shaari, A. S. (2022). Quantitative Educational Research Methods. (Asrol Anuar Ramli & Mohd Shamaizar Maudin, Eds.) First Edition. Kedah: Universiti Utara Malaysia.
Tawan, A., Nazarudin, M. N., Noordin, Z., Tu, M. M., & Watinin, N. (2020). The Relationship between Motivation, Emotional Intelligence and Efficacy with Satisfaction Teacher's Work in Elementary School. Journal of Education and Sciences (IRJES),4(1).
Wahid, A., Razak, M. A. A. & Yusoof. (2016). Emotional Intelligence and Motivation among MARDI Subordinates. Malaysian Journal of Psychology, 30(2), 52-60.
Bill Argon & Yuyuk Liana, F. (2020). Emotional Intelligence on Organizational Commitment Through Job Satisfaction. Journal of Accounting and Investment 4(1).
Marius, C. & Mahmud, M. I. (2022). The Relationship Between Emotional Intelligence and Job Satisfaction Among Inland Elementary School Teachers. Journal of World Education. https://myjms.mohe.gov.my/index.php/jdpd.
Eguji, E. T. (2018). The Use of Questionnaire Method to Evaluate the Impact of Training and Development in Achieving Organizational Goals. Scholars Journal of Arts, Humanities and Social Sciences 1
10.https://www.researchgate.net/publication/358022292.
Ismail, F. F. & Sudarmadi, D. (2019). Influence of Accounting Information Systems and Internal Control of PT Employee Performance. Persada Elements Concrete. Journal Accounting, Auditing and Accounting Information Systems 3(1).
Goleman, D. (1995). Emotional intelligence. New York: Bantam Books
Goleman, D. (1999). Emotional Competence. Executive Excellence, 16 (4): 19.
Goleman, D. (2004). What makes a leader? Harvard Business Review 82: 82-91.
Herzberg, F. I. (1987). One more time: How do you motivate employees? Harvard Business Review, 65(5), 109-120.
Feng, H. L. & Mokhtar, M. T. (2023). Emotional Intelligence of Special Education Program Teachers Integration (PPKI) of Learning Problems in Malacca. Journal of World Education https://myjms.mohe.gov.my/index.php/jdpd/article/view/21394.
Hilda Izzati Helmi & Salleh Amat. (2022). Job Stress with Job Satisfaction in Elementary School Teachers Journal of World Education https://myjms.mohe.gov.my/index.php/jdpd/article/view/
Accounting Department of Malaysia. (2019). Report on the results of the citizen job satisfaction study Malaysia's national accountant department (JANM) in 2019. Job satisfaction study report 2019.
Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurements, 30(3), 607–610.
Edwin, L. A. (1976). The nature and causes of job satisfaction. In Dunnette, M. D. (Ed.), Handbook of the Industrial and Organizational Psychology, 1297-1349, Chicago: Rand
Mayer, J. D. & Salovey, P. (1990). Emotional Intelligence. Imagination, Cognition and Personality.
Siraj, M. A. B. M. M. & Rami, A. A. B. M. (2020). Style Relationships
Professors' Transformational and Instructional Leadership on Teacher Motivation. Journal of Education and Sciences (IRJES),4(1).
Azizul, M. R. K. (2020). Levels of Emotional Intelligence and Job Satisfaction Among People Civil Servants in Kota Kinabalu: A Preliminary Survey. Project Paper: Open University Malaysia.
Kadir, M. J., Uli, J. Ridzuan, A. A., Zainol, N. A. M. & Mohamad, M. H. (2016). Emotional Intelligence and Its Relationship With Stress Among Members Of Malaysian ARMY. International Journal of Education, Psychology and Counseling, 1(2), 01-06.
Abdullah, M. K., Sekong, M. & Laji, H. (2017). Emotional Intelligence and Teacher Commitment to the Organization. Journal of Psychology and Social Health (JPsiKS) ©2017 Psychology and Social Health Research Unit 2017, 1, 42–52.Mohd Sahandri Gani Hamzah & Noorzeliana Idris. (2021). Questionnaire Construction (Instrument) Two-Layer Rubric for Data Processing and Reporting.
Sabri, M. F. M., Tonot, H. & Shahabudin, N. N. (2017). The Influence of Emotional Intelligence on Job Satisfaction among Lecturers at Selangor International Islamic University College. Proceeding of the 4th International Conference on Management and Muamalah 2017 (ICoMM 2017), 15(9), 967-978.
Isham, N. N. & Nor, M. Y. M. (2021). Emotional Intelligence Headmaster And The Relationship With Organizational Commitment of Teachers in Schools with Fewer Pupils in Melaka State Journal of World Education
https://myjms.mohe.gov.my/index.php/jdpd/article/view
Tambi, N. & Awang, S. Z. (2019). The Relationship between Work and Emotional Intelligence Stress on Job Satisfaction among Lecturer in the Faculty of Social Sciences
and Humanities, National University of Malaysia. Journal of Social Sciences and Humanities, 16(5), 1-19.
Herliani, N. & Nautical, A. F. H. (2020). The relationship between intelligence emotions, job satisfaction and commitment to the organization. Humanities Journal was 16
Julaihi, N. H. & Hamdan, A. (2020). Malaysian Secondary School Teachers’ Readiness in Implementing 21st Century Learning (PAK21). DEStech Transactions on Social Science, Education and Human Science (ICEdDE)
Zakaria, N. & Yusof, H. M. (2018). The relationship between Big Five Personality towards Career Success among Employees. Proceedings of the international Conference on Industrial Engineering and Operations Management Bandung, Indonesia, 6-8.
Juati, N. A. M. N. N., Noordin, Z., Musa, J. & Hujaimah. (2020). Relationship between Job Satisfaction, Emotional Intelligence, Commitment Motivation Organization among Secondary School Teachers in Tambunan District. International Journal of Education Psychology and Counseling (IJEPC), 5 (36), 70-93.
Mufidah, N., Arafat, Y. & Puspita, Y. (2021). The Effects of Training and Teaching Experience on Teacher’s Performance. Proceedings of the International Conference on Education Universitas PGRI Palembang (INCoEPP 2021) p. 1–7
Pressley, T. & Ha, C. (2021). Teaching during a Pandemic: United States Teachers’ Self-Efficacy During COVID-19. Teaching and Teacher Education 106
Ismail, R., Jamal & Awang, M. (2023). Data Analysis and Reporting in Investigations Education. (Universiti Pendidikan Sultan Idris, Ed.) Third Edition. Perak: Sultan Idris University of Education.
Rivana, A. (2019). The Importance of Educators' Emotional Intelligence in Improving Education Character. Ash-Shukriyyah Journal 20(2): 70–84.
Supardi, M. N. A. A., Mustapha, R., Rus, R. C., & Kob, C. G. C. (2020). Stages of Emotional Intelligence for Technical and Vocational Trainer Teachers in Vocational High Schools (SMK) Journal of Human Sciences 8:1, 41–50
Chong S. C., Falahat, M. & Lee, Y. S. (2020). Emotional Intelligence and Job Performance of Academicians in Malaysia. International Journal of Higher Education, 9(1).
Smith, P. C., Kendall, L. M. & Hulin, C. L. (1969). The measurement of satisfaction in Work and Retirement. Chicago: Rand McNally.
Elmi, T. (2021). Emotional Intelligence, Leadership And Its Relationship With Satisfaction Work Among Middle School Guidance and Counseling Head Teachers Journal Of Social Sciences Or Humanities Flight. 18. No.10
Thiagarajan, K., Mohd Faiz, M. Y., Mat Rahimi, Y., Awang, H., Sofian, M. O. F. & Hareesol, K. I. (2020). Emotional Intelligence and Stress Management among Teachers at Penang. Journal of Educational Research and Indigenous Studies, 1 (1), 2020.
Wang, Y. & Wang, Y. (2022). The Interrelationship Between Emotional Intelligence, Self- Efficacy, and Burnout Among Foreign Language Teachers: A Meta-Analytic Review. Frontiers in Psychology. Frontiers Media S.A.
Welmilla, I. (2020). Students’ Perspective on the Emotional Intelligence of Teachers on Student Engagement. International Business Research 13(4): 30.

Bakar, N. H. A., & Nordin, M. N. (2024). The Influence of Emotional Intelligence on Job Satisfaction of Special Education Integration Teachers in Secondary Schools in Malacca. International Journal of Academic Research in Business and Social Sciences, 14(8), 67–78.