Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Emotional Intelligence Influence in Mitigating Pandemic Induced Stress on Work From Home and Work Performance

Ruhil Amani Said, Mas Anom Abdul Rashid, Mohd Azman Othman

http://dx.doi.org/10.6007/IJARBSS/v14-i8/22385

Open access

In response to the World Health Organization's recent warning on January 18, 2024, regarding the potential resurgence of pandemics, this study investigates the impact of pandemic-induced stress, emotional intelligence, and work performance within the Malaysian automotive industry. While acknowledging certain limitations, the findings emphasize the necessity for organizations to fortify their resilience strategies by prioritizing emotional intelligence development and implementing supportive measures. As organizations brace for future challenges, this study offers actionable guidance for policymakers and industry leaders to enhance employee well-being and organizational resilience in the face of looming uncertainty.

Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285.
Carmeli, A., Yitzhak-Halevy, M., & Weisberg, J. (2011). The relationship between emotional intelligence and psychological wellbeing. Journal of Managerial Psychology, 26(6), 788–798.
Changkajonsakdi, B., & Kaewkuekool, S. (2019, January 1). Development of soft skills learning management model for automotive parts industry in Thailand. International journal of innovation and learning, 26(4), 364-364. https://doi.org/10.1504/ijil.2019.102903
Colligan, T. W., & Higgins, E. M. (2006). Workplace stress: Etiology and consequences. Journal of Workplace Behavioral Health, 21(2), 89–97.
https://doi.org/10.1300/J490v21n02_07.
Shareena Shahid, Mahammad 2020/05/15 - Work from home during COVID-19: Employees perception and experiences – 9
Farh, C I C., Seo, M G., & Tesluk, P E. (2012, July 1). Emotional intelligence, teamwork effectiveness, and job performance: The moderating role of job context. https://doi.org/10.1037/a0027377
Giorgi, G., Lecca, L I., Alessio, F., Finstad, G L., Bondanini, G., Lulli, L G., Arcangeli, G., & Mucci, N. (2020, October 27). COVID-19-Related Mental Health Effects in the Workplace: A Narrative Review. https://doi.org/10.3390/ijerph17217857
Hatta, A M., & Abdullah, N. (2020, October 20). The Role of Emotional Intelligence in Work Stress and Work Performance. https://doi.org/10.6007/ijarbss/v10-i10/7940
Iqbal, J., Ashraf, M., Perveen, S., Qureshi, N., Imran, Z., & Jin, N. (2021, October 25). How Emotional Intelligence Influences Cognitive Outcomes Among University Students: The Mediating Role of Relational Engagement During the Covid-19 Pandemic. https://doi.org/10.3389/fpsyg.2021.711439
Karimi, L. (2014, January 1). Emotional rescue: the role of emotional intelligence and emotional labour on well?being and job?stress among community nurses. https://onlinelibrary.wiley.com/doi/10.1111/jan.12185
Krishnan, R., Mahphoth, M H., Ahmad, N A F B., & A’yudin, N A. (2018, May 19). The Influence of Emotional Intelligence on Employee Job Performance: A Malaysian Case Study. http://hrmars.com/hrmars_papers/The_Influence_of_Emotional_Intelligence_on_Employee_Job_Performance_A_Malaysian_Case_Study1.pdf
Li, J., Sun, R., Tao, W., & Lee, Y. (2021, March 1). Employee coping with organizational change in the face of a pandemic: The role of transparent internal communication. https://doi.org/10.1016/j.pubrev.2020.101984
Mangla, N. (2021, March 22). Working in a pandemic and post-pandemic period – Cultural intelligence is the key.
https://journals.sagepub.com/doi/10.1177/14705958211002877
Mayer, J. D., Salovey, P., & Caruso, D. R. (2016). The ability model of emotional intelligence: Principles and updates. Emotion Review, 8(4), 290-300. doi:
10.1177/1754073916639667
Prasad, K., & Vaidya, R. W. (2020). Association among Covid-19 parameters, occupational stress and employee performance: An empirical study with reference to agricultural research sector in Hyderabad metro. Sustainable Humanosphere, 16(2), 235–253.
Restubog, S L D., Ocampo, A C., & Wang, L. (2020, June 1). Taking control amidst the chaos: Emotion regulation during the COVID-19 pandemic. Journal of vocational behavior (Print), 119, 103440-103440. https://doi.org/10.1016/j.jvb.2020.103440
Restubog, S. L. D., et al. (2020). Emotional intelligence, career adaptability, and life satisfaction among call center agents. Personnel Review, 49(2), 419-443
Rigotti, T., Yang, L., Jiang, Z., Newman, A., Cuyper, N D., & Sekiguchi, T. (2021, January 1). Work?Related Psychosocial Risk Factors and Coping Resources during the COVID?19 Crisis. Applied psychology (Print), 70(1), 3-15. https://doi.org/10.1111/apps.12307
Sandoval-Reyes, J., Idrovo-Carlier, S., & Duque-Oliva, E J. (2021, July 25). Remote Work, Work Stress, and Work–Life during Pandemic Times: A Latin America Situation. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8297005/
Sadovyy, M., Sánchez-Gómez, M., & Bresó, E. (2021, October 1). COVID-19: How the stress generated by the pandemic may affect work performance through the moderating role of emotional intelligence. https://doi.org/10.1016/j.paid.2021.110986
Sigahi, T F A C., Kawasaki, B C., Bolis, I., & Morioka, S N. (2021, February 12). A systematic review on the impacts of Covid?19 on work: Contributions and a path forward from the perspectives of ergonomics and psychodynamics of work. Human factors and ergonomics in manufacturing & service industries/Human factors and ergonomics in manufacturing, 31(4), 375-388. https://doi.org/10.1002/hfm.20889
Supramaniam, S., & Singaravelloo, K. (2021, July 26). Impact of Emotional Intelligence on Organisational Performance: An Analysis in the Malaysian Public Administration. https://doi.org/10.3390/admsci11030076
Soto?Rubio, A., Giménez-Espert, M D C., & Prado-Gascó, V. (2020, October 30). Effect of Emotional Intelligence and Psychosocial Risks on Burnout, Job Satisfaction, and Nurses’ Health during the COVID-19 Pandemic. https://doi.org/10.3390/ijerph17217998
Troll, E S., Venz, L., Weitzenegger, F., & Loschelder, D D. (2021, November 4). Working from home during the COVID?19 crisis: How self?control strategies elucidate employees' job performance. Applied psychology, 71(3), 853-880. https://doi.org/10.1111/apps.12352
The Impact of Emotional Intelligence on Job Performance During COVID-19 Crisis: A Cross-Sectional Analysis. (2020, September 1). https://doi.org/10.1037/a0031313)

Said, R. A., Rashid, M. A. A., & Othman, M. A. (2024). Emotional Intelligence Influence in Mitigating Pandemic Induced Stress on Work From Home and Work Performance. International Journal of Academic Research in Business and Social Sciences, 14(8), 216–227.