ISSN: 2222-6990
Open access
Nowadays, job stress has become a serious issue that arises in the organization. Job stress, commonly known as work-related stress or occupational stress, arises when individuals experience mental or emotional strain due to the demands and pressures they encounter in their professional settings. This study aims to determine the relationship between job stress and job performance. To achieve this objective, a study was conducted in one service-based company located at southern Malaysia with 100 respondents. The study employed a descriptive research design using the questionnaires as its instruments and utilized simple random sampling to obtain the sample. The instrument used to measure the job stress level was the Job Stress Index with 12 items whereas, for the job performance level, it was the Individual Work Performance Questionnaire with 18 items. The data collected was then analyzed by using descriptive and structural equation modelling. Findings from this study revealed a moderate level of job stress and a high level of job performance among customer service workers. Additionally, job stress is found to have a significant effect on job performance and findings also suggested that there is a significant relationship and negative moderate correlation between job stress and job performance. Nevertheless, additional deliberation and investigation are encouraged.
Ahmed, A., & Ramzan, M. (2013). Effects of job stress on employees’ job performance a study on the banking sector of Pakistan. IOSR Journal of Business and Management, 11(6), 61-68.
Allworth, E., & Hesketh, B. (1999). Construct?oriented biodata: Capturing change?related and contextually relevant future performance. International journal of selection and assessment, 7(2), 97-111.
Arujunan, K., Ismail, I. A., Othman, S., & Arshad, M. M. (2021). Job Motivation as a Mediator in the Relationship Between Job Stress and Job Performance of Police Officers at the Federal Territory Police Headquarters. International Journal of Human Resource Studies, 11(4S), 145.
Azmi, F. S., Shahid, S. A. M., & Alwi, A. (2016). The relationship between job stress and front-liners job performance in a shared service center in Malaysia. International Journal of Social Science and Humanity, 6(7), 510.
Basit, A., & Hassan, Z. (2017). Impact of job stress on employee performance. International Journal of Accounting and Business Management, 5(2), 13-33.
Baqutayan, S. M., Raji, F., & Ariffin, A. S. (2015). The impact of housing conditions on the emotion, behavior, and psychological well-being of middle-income groups. Journal of Sustainable Development, 8(8), 262.
Bernas, K. H., & Major, D. A. (2000). Contributors to stress resistance: Testing a model of women's work-family conflict. Psychology of Women Quarterly, 24(2), 170-178.
Campbell, J. P., McHenry, J. J., & Wise, L. L. (1990). Modeling job performance in a population of jobs. Personnel psychology, 43(2), 313575.
Campbell, J. P., & Wiernik, B. M. (2015). The modeling and assessment of work performance. Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 47-74.
Chen, X., Liu, M., Liu, C., Ruan, F., Yuan, Y., & Xiong, C. (2020). Job satisfaction and hospital performance rated by physicians in China: A moderated mediation analysis on the role of income and person–organization fit. International journal of environmental research and public health, 17(16), 5846.
Chirico, F. (2016). Job stress models for predicting burnout syndrome: a review. Annali dell'Istituto superiore di sanita, 52(3), 443-456.
Clark, K. N., Dorio, N. B., Eldridge, M. A., Malecki, C. K., & Demaray, M. K. (2020). Adolescent academic achievement: A model of social support and grit. Psychology in the Schools, 57(2), 204-221.
Cooper, C., & Dewe, P. J. (2008). Stress: A brief history. John Wiley & Sons.
Daniel, C. O. (2019). Effects of job stress on employee’s performance. International Journal of Business, Management, and Social Research, 6(2), 375-382.
Deng, H., Duan, S. X., & Wibowo, S. (2023). Digital technology-driven knowledge sharing for job performance. Journal of Knowledge Management, 27(2), 404-425.
Deng, J., Sun, Y., Lei, R., & Yang, T. (2019). Job stress and healthcare quality among Chinese healthcare workers: the mediating effects of public service motivation. American journal of health behavior, 43(4), 705-716.
Dharmanegara, I. B. A., Sitiari, N. W., & Wirayudha, I. D. G. N. (2016). Job competency and work environment: the effect on job satisfaction and job performance among SME worker. IOSR Journal of Business and Management (iOSR-JBM), 18(1), 19-26.
Griffin, M. A., Neal, A., & Parker, S. K. (2007). A new model of work role performance: Positive behavior in uncertain and interdependent contexts. Academy of Management Journal, 50(2), 327-347.
Haenlein, M. & Kaplan, A.M. (2004). A beginner’s guide to Partial Least Squares. Understanding Statistics. 3(4), 283-297.
Henttonen, K., Kianto, A., & Ritala, P. (2016). Knowledge sharing and individual work performance: an empirical study of a public sector organization. Journal of Knowledge Management, 20(4), 749-768.
Hupcey, J. E. (1998). Clarifying the social support theory?research linkage. Journal of Advanced Nursing, 27(6), 1231-1241.
Jalagat, R. (2017). Determinants of job stress and its relationship on employee job performance. American Journal of Management Science and Engineering, 2(1), 1-10.
Janssen, P. P., Peeters, M. C., de Jonge, J., Houkes, I., & Tummers, G. E. (2004). Specific relationships between job demands, job resources, and psychological outcomes and the mediating role of negative work–home interference. Journal of Vocational Behavior, 65(3), 411-429.
Khuong, M. N., & Yen, V. H. (2016). Investigate the effects of job stress on employee job performance--a case study at Dong Xuyen industrial zone, Vietnam. International Journal of Trade, Economics and Finance, 7(2), 31.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Lerner, D., de Vet, H. C., & van der Beek, A. J. (2016). Cross-cultural adaptation of the individual work performance questionnaire. Work, 53(3), 609-619.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Van Buuren, S., Van der Beek, A. J., & De Vet, H. C. (2014). Improving the individual work performance questionnaire using Rasch analysis. Journal of Applied Measurement, 15(2), 160-175.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Schaufeli, W. B., de Vet Henrica, C. W., & Van Der Beek, A. J. (2011). Conceptual frameworks of individual work performance: A systematic review. Journal of occupational and environmental medicine, 53(8), 856866.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Lerner, D., de Vet, H. C., & van der Beek, A. J. (2016) Cross-cultural adaptation of the individual work performance questionnaire. Work, 53(3), 609-619.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Van Buuren, S., Beek, A. J., & De Vet, H. C. (2014). Improving the individual work performance questionnaire using Rasch analysis. Journal of Applied Measurement, 15(2), 160-175.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Schaufeli, W. B., Henrica, C. W., & Van Der Beek, A. J. (2011). Conceptual frameworks of individual work performance: A systematic review. Journal of occupational and environmental medicine, 53(8), 856866. depression, 385-408.
Kotteswari, M., & Sharief, T. (2014). Job Stress and Its Impact On Performance Employees Working In BPOS. International Journal of Advanced Research in Management, 5(2), 19–27
Lakey, B., & Cronin, A. (2008). Low social support and major depression: Research, theory and methodological issues. Risk factors in depression. Academic Press
Leahy-Warren, P. (2014). Social support theory in J.J.Fitzpatrick & G.McCarthy, Theories guiding nursing research and practice: Making nursing knowledge development explicit. Springer Publishing Company
Lubbadeh, T. (2021). Job Burnout and Counterproductive Work Behaviour of the Jordanian Bank Employees. Organizacija, 54(1), 49-62.
Maier, C., Laumer, S., Eckhardt, A., & Weitzel, T. (2015). Giving too much social support: social overload on social networking sites. European Journal of Information Systems, 24(5), 447-464.
Motowidlo, S.J. & Harrison, J.K. (2013). Job Performance. Kell Rice University.
Okoye, P. V. C., & Ezejiofor, R. A. (2013). The effect of human resources development on organizational productivity. International Journal of Academic Research in Business and Social Sciences, 3(10), 250.
Olusegun, A. J., Oluwasayo, A. J., & Olawoyim, O. (2014). An overview of the effects of job stress on employee’s performance in Nigeria tertiary hospitals. Ekonomika, Journal for Economic Theory and Practice and Social Issues, 60(1350-2019-2737), 139-153.
Pandey, D. L. (2020). Work stress and employee performance: an assessment of the impact of work stress. International Research Journal of Human Resource and Social Sciences, 7(05), 124-135.
Pulakos, E. D., Arad, S., Donovan, M. A., & Plamondon, K. E. (2000). Adaptability in the workplace: Development of a taxonomy of adaptive performance. Journal of Applied Psychology, 85(4), 612.
Ramayah, T., Cheah, J., Chuah, F., Ting, H., and Mumtaz, A. M. (2016), Partial Least Squares Structural Equation Modelling (PLS-SEM) Using SmartPLS 3.0: An Updated Guide and Practical Guide to Statistical Analysis. Pearson Malaysia.
Rotundo, M., & Vi, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach. Journal of Applied Psychology, 87(1), 66.
Rizwan, M., Waseem, A., & Bukhari, S. A. (2014). Antecedents of job stress and its impact on job performance and job satisfaction. International Journal of Learning & Development, 4(2), 187-203.
Rueger, S. Y., Malecki, C. K., Pyun, Y., Aycock, C., & Coyle, S. (2016). A meta-analytic review of the association between perceived social support and depression in childhood and adolescence. Psychological bulletin, 142(10), 1017.
Sackett, P. R., Borneman, M. J., & Connelly, B. S. (2008). High stakes testing in higher education and employment: Appraising the evidence for validity and fairness. American Psychologist, 63(4), 215.
Thaker, H. M. T., Khaliq, A., Mand, A. A., Hussain, H. I., Thaker, M. A. B. M. T., & Pitchay, A. B. A. (2020). Exploring the drivers of social media marketing in Malaysian Islamic banks: An analysis via smart PLS approach. Journal of Islamic Marketing. 12(1), 145-165.
Undie, U. P., Ukpata, S. I., & Iyortsuun, A. S. (2018). Job stress and employee performance in the Nigerian banking sector. International Journal of Modern Management Sciences, 7(1), 40-51.
Widyastuti, T., & Hidayat, R. (2018). Adaptation of individual work performance questionnaire (IWPQ) into Bahasa Indonesia. International Journal of Research Studies in Psychology, 7(2), 101-112.
Wu, Y. C. (2011). Job stress and job performance among employees in the Taiwanese finance sector: The role of emotional intelligence. Social Behavior and Personality: an international journal, 39(1), 21-31.
Yozgat, U., Yurtkoru, S., & Bilgino?lu, E. (2013). Job stress and job performance among employees in the public sector in Istanbul: examining the moderating role of emotional intelligence. Procedia-Social and behavioral sciences, 75, 518524.
Noordin, N. R., Wahab, S. R. A., Shaari, R., Sarip, A., Yoo, D., & Arif, L. S. M. (2024). Does Job Stress Affect How Well Employees Perform? Evidence from a Southern Malaysia’s Service-Based Company. International Journal of Academic Research in Business and Social Sciences, 14(9), 331–345.
Copyright: © 2024 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode