Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Understanding Student Incivility among Undergraduates and the Impact on Educators’ Subjective Wellbeing

Roshayati Abdul Hamid, Wan Yusreena Ilia Wan Azizee

http://dx.doi.org/10.6007/IJARBSS/v14-i9/22626

Open access

Incidents of incivility have become a significant concern in higher education. Lately, university students have observed an increase in latecomers, students dozing off in class, excessive cellphone use, managing various life responsibilities simultaneously and lack of readiness for assignments during their academic classes. All the mentioned behaviors of students can be classified as instances of classroom incivility. Student incivility in the classroom is the disruptive behaviour that occurs in higher education learning environments at an alarming rate. While incivility may be considered a minor misbehavior, if not promptly and effectively addressed, it can have harmful impacts on both teaching and learning outcomes. Educators encounter a range of challenges when fulfilling their teaching duties, with increasing focus and concern placed on instances of student incivility. It is anticipated that the incivility of students will affect the subjective wellbeing of educators. As per the Stressor-Emotional Theory, student incivility can serve as a stressor, eliciting negative emotions and subsequently placing pressure on educators. Therefore, the purpose of this study is to examine the stress levels experienced by educators when managing student incivility and its repercussions on their wellbeing. The participants of this study comprise educators from various higher education institutions in Malaysia, conducting offline classes for undergraduate students. The collected data were analyzed using SmartPLS 4.0 software. Results indicated the consistent impact of incivility aligns with previous studies. The role of one's emotional state in triggering negative interpretations of social interactions is highlighted as a significant contribution with practical implications. The importance of this study lies in its potential to inform institutional policies and interventions aimed at fostering a more respectful and supportive academic environment. Future research should investigate the long-term effects of incivility on educators' careers, the role of institutional support in mitigating these effects, and the perspectives of students on incivility to develop comprehensive solutions that benefit both educators and learners.

Alhujailli, A., & Karwowski, W. (2019). Emotional and stress responses to cyberbullying. In Advances in Design for Inclusion: Proceedings of the AHFE 2018 International Conference on Design for Inclusion, July 21-25, 2018, Loews Sapphire Falls Resort at Universal Studios, Orlando, Florida, USA 9 (pp. 33-43). Springer International Publishing, 2019.
Alt, D., & Itzkovich, Y. (2015). Assessing the connection between students’ justice experience and perceptions of faculty incivility in higher education. Journal of Academic Ethics, 13, 121-134.
Alt, D., & Itzkovich, Y. (2017). Cross-validation of the reactions to faculty incivility measurement through a multidimensional scaling approach. Journal of Academic Ethics, 15, 215-228.
Anderson, J. C., & Gerbing, D. W. (1984). The effect of sampling error on convergence, improper solutions, and goodness-of-fit indices for maximum likelihood confirmatory factor analysis. Psychametrika, 49,155-173.
Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiralling effect of incivility in the workplace. Academy of Management Review, 24(3), 452-471.
Bjorklund, W. L., & Rehling, D. L. (2011). Incivility Beyond the Classroom Walls. InSight: A Journal of Scholarly Teaching, 6, 28-36.
Brotheridge, C. M., & Lee, R. T. (2010). Restless and confused: Emotional responses to workplace bullying in men and women. Career Development International, 15(7), 687-707.
Brown, P., & Levinson, S. C. (1987). Politeness: Some universals in language usage (No. 4). Cambridge University Press.
Cahyadi, A., Hendryadi, H., & Mappadang, A. (2021). Workplace and classroom incivility and learning engagement: the moderating role of locus of control. International Journal for Educational Integrity, 17(1), 4.
Chi, N.W., Chang, H. T., & Huang, H. L. (2015). Can personality traits and daily positive mood buffer the harmful effects of daily negative mood on task performance and service sabotage? A self-control perspective. Organizational Behavior and Human Decision Processes, 131, 1-15.
Chin, W. W., & Frye, T. (2003). PLS-Graph–Version 3.0 Soft Modelling Inc. Retrieved from http://www. plsgraph.com.
Chris, A. C., Provencher, Y., Fogg, C., Thompson, S. C., Cole, A. L., Okaka, O., Bosco, F. A., & González-Morales, M. G. (2022). A meta-analysis of experienced incivility and its correlates: Exploring the dual path model of experienced workplace incivility. Journal of Occupational Health Psychology, 27(3), 317.
Clark, C. M. (2008). Faculty and student assessment of and experience with incivility in nursing education. Journal of Nursing Education, 47(10), 458-465
Connelly, R. (2009). Introducing a culture of civility in first-year college classes. The Journal of General Education, 58(1), 2-8.
Cortina, L. M., Kabat-Farr, D., Magley, V. J., & Nelson, K. (2017). Researching rudeness: The past, present, and future of the science of incivility. Journal of Occupational Health Psychology, 22(3), 299.
Cortina, L. M., & Magley, V. J. (2009). Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14(3), 272.
Cortina, J. M., Chen, G., & Dunlap, W. P. (2001). Testing interaction effects in LISREL: Examination and illustration of available procedures. Organizational Research Methods, 4(4), 324-360.
Crede, M., Chernyshenko, O. S., Stark, S., Dalal, R. S., & Bashshur, M. R. (2007). Job satisfaction as mediator: An assessment of job satisfaction's position within the nomological network. Journal of Occupational and Organizational Psychology, 80(3), 515-538.
Deci, E. L., & Ryan, R. M. (2000). The ‘‘What’’ and ‘‘Why’’ of goal pursuits: Human needs and self determination of behaviour. Psychological Inquiry, 11(4), 227–268.
Deci, E. L., & Ryan, R. M. (2008). Hedonia, eudaimonia, and well-being: An introduction. Journal of Happiness Studies, 9, 1–11.
Diener, E. (2019). Happiness: The science of subjective well-being. Retrieved from https://socialsci.libretexts.org/Bookshelves/Psychology/Book%3A_Psychology_(Noba)/Chapter_10%3A_Well_Being/10.2%3A_Happiness%3A_The_Science_of_Subjective_Well-being
Diener, E. (2000). Subjective well-being: The science of happiness and a proposal for a national index. American Psychologist, 55(1), 34–43.
Diener, E., Oishi, S., & Lucas, R. E. (2003). Personality, culture, and subjective well-being: Emotional and cognitive evaluations of life. Annual Review of Psychology, 54(1), 403-425.
Diener, E., Suh, M. E., Lucas, R. E., & Smith, H. L. (1999). Subjective well-being: Three decades of research. Psychological Bulletin, 125(2), 276–302.
Eisapareh, K., Nazari, M., Kaveh, M. H., & Ghahremani, L. (2022). The relationship between job stress and health literacy with the quality of work life among Iranian industrial workers: The moderating role of social support. Current Psychology, 41(5), 2677-2685.
Eka, N. G. A., & Chambers, D. (2019). Incivility in nursing education: A systematic literature review. Nurse Education in Practice, 39, 45-54.
Feldmann, L. J. (2001). Classroom civility is another of our instructor responsibilities. College Teaching, 49(4), 137–140.
Figueiredo-Ferraz, H., Grau-Alberola, E., Gil-Monte, P., & García-Juesas, J. (2012). Burnout and job satisfaction among nursing professionals. Psicothema, 24(2), 271-276.
Fisher, C. D. (2010). Happiness at work. International Journal of Management Reviews, 12(4), 384–412.
Fox, S., & Spector, P. E. (2006). The many roles of control in a stressor-emotion theory of counterproductive work behaviour. In Employee health, coping and methodologies (Vol. 5, pp. 171-201). Emerald Group Publishing Limited.
Galbraith, M. W., & Jones, M. S. (2009). Confronting incivility in online teaching and learning. In 58th National Adult and Continuing Education Conference, Cleveland, OH.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-152.
Hair, J. F., Sarstedt, M., Hopkins, L. & Kuppelwieser, V. G. (2014). Partial Least Squares Structural Equation Modeling (PLS-SEM): An Emerging Tool in Business Research. Eurasian Business Review, 26, 106-121.
Hair, J. F, Sarstedt, M., Ringle, C.M., & Gudergan, S. P. (2017). Advanced issues in partial least squares structural equation modeling (2nd ed.). Thousand Oaks, CA: Sage Publications.
Harmon-Jones, E., Harmon-Jones, C., & Summerell, E. (2017). On the importance of both dimensional and discrete models of emotion. Behavioral Sciences, 7(4), 66.
He, Y., Walker, J. M., Payne, S. C., & Miner, K. N. (2021). Explaining the negative impact of workplace incivility on work and non?work outcomes: The roles of negative rumination and organizational support. Stress and Health, 37(2), 297-309.
Henle, C. A., & Gross, M. A. (2014). What have I done to deserve this? Effects of employee personality and emotion on abusive supervision. Journal of Business Ethics, 122(3), 461-474.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modelling. Journal of the Academy of Marketing Science, 43, 115-135.
Huang, N., Qiu, S., Alizadeh, A., & Wu, H. (2020). How incivility and academic stress influence psychological health among college students: The moderating role of gratitude. International Journal of Environmental Research and Public Health, 17(9), 3237.
Indiana University Center for Survey Research. (2000). A survey on academic incivility at Indiana University. Retrieved from https://csr.indiana.edu/index.html.
Keeman, A., Näswall, K., Malinen, S., & Kuntz, J. (2017). Employee wellbeing: Evaluating a wellbeing intervention in two settings. Frontiers in Psychology, 8, 505.
Keyes, C. L. M., Shmotkin, D., & Ryff, C. D. (2002). The empirical encounter of two traditions. Journal of Personality and Social Psychology, 82, 1007-1022
Kim, Y., & Kim, Y. (2019). Incivility on Facebook and political polarization: The mediating role of seeking further comments and negative emotion. Computers in Human Behavior, 99, 219-227.
Knepp, K. A. F. (2012). Understanding student and faculty incivility in higher education. Journal of Effective Teaching, 12(1), 33-46.
Krpan, K. M., Kross, E., Berman, M. G., Deldin, P. J., Askren, M. K., & Jonides, J. (2013). An everyday activity as a treatment for depression: the benefits of expressive writing for people diagnosed with major depressive disorder. Journal of Affective Disorders, 150(3), 1148-1151.
Lazarus, R. S. (1999). Hope: An emotion and a vital coping resource against despair. Social Research, 653-678.
Lim, S., Cortina, L. M., & Magley, V. J. (2008). Personal and workgroup incivility: Impact on work and health outcomes. Journal of Applied Psychology, 93, 95–107.
Lim, S., & Lee, A. (2011). Work and nonwork outcomes of workplace incivility: Does family support help? Journal of Occupational Health Psychology, 16, 95–111.
Linley, P. A., Maltby, J., Wood, A. M., Osborne, G., & Hurling, R. (2009). Measuring happiness: The higher order factor structure of subjective and psychological well-being measures. Personality and Individual Differences, 47, 878–884
McCarthy, J. M., Trougakos, J. P., & Cheng, B. H. (2016). Are anxious workers less productive workers? It depends on the quality of social exchange. Journal of Applied Psychology, 101(2), 279.
Mesurado, B., Vidal, E. M., & Mestre, A. L. (2018). Negative emotions and behaviour: The role of regulatory emotional self-efficacy. Journal of Adolescence, 64, 62-71.
Meyer, A., & Hajcak, G. (2019). A review examining the relationship between individual differences in the error-related negativity and cognitive control. International Journal of Psychophysiology, 144, 7-13.
Miao, Y. (2009). Happiness in psychological perspective. Tianjin, China: Tianjin People’s Publishing House.
Miller, A. N., Katt, J. A., Brown, T., & Sivo, S. A. (2014). The relationship of instructor self-disclosure, nonverbal immediacy, and credibility to student incivility in the college classroom. Communication Education, 63(1), 1-16.
Miner, K. N., & Cortina, L. M. (2016). Observed workplace incivility toward women, perceptions of interpersonal injustice, and observer occupational well-being: Differential effects for gender of the observer. Frontiers in Psychology, 7, 482.
Naeem, M., Weng, Q., Ali, A., & Hameed, Z. (2019). Linking family incivility to workplace incivility: Mediating role of negative emotions and moderating role of self?efficacy for emotional regulation. Asian Journal of Social Psychology, 23(1), 69-81.
Nilson, L. B. (2016). Teaching at its best: A research-based resource for college instructors. John Wiley & Sons.
Oerlemans, W. G., Bakker, A. B., & Veenhoven, R. (2011). Finding the key to happy aging: A day reconstruction study of happiness. Journals of Gerontology Series B: 66(6), 665-674.
Phillips, T., & Smith, P. (2004). Emotional and behavioural responses to everyday incivility: Challenging the fear/avoidance paradigm. Journal of Sociology, 40(4), 378-399.
Pradhan, R. K., & Hati, L. (2022). The measurement of employee well-being: development and validation of a scale. Global Business Review, 23(2), 385-407.
Ringle, C. M., Wende, S., & Becker, J. M. (2015). SmartPLS 3. Boenningstedt: SmartPLS GmbH. Retrieved from http://www.smartpls.com.
Rospenda, K. M., Richman, J. A., Wislar, J. S., & Flaherty, J. A. (2000). Chronicity of sexual harassment and generalized work?place abuse: effects on drinking outcomes. Addiction, 95(12), 1805-1820.
Saglam, M. (2020). Study on Subjective Well-Being for Midwives of Health Care Center. Global Media Journal TR Edition, 10(20), 436-452.
Sarstedt, M., Hair J. F., Cheah, J. H., Becker, J. M. & Ringle, C. M. (2019). How to specify, estimate, and validate higher-order constructs in PLS-SEM. Australasian Marketing Journal, 27, 197-211.
Surucu, A. (2021). Predictive Relationships between Incivility Behaviors Faced by Guidance Counselors and Subjective Well-Being and Life-Domain Satisfaction. International Journal of Progressive Education, 17(4), 17-34.
Schilpzand, P., De Pater, I. E., & Erez, A. (2016). Workplace incivility: A review of the literature and agenda for future research. Journal of Organizational Behavior, 37, S57–S88.
Sonnentag, S., Unger, D., & Nagel, I. J. (2013). Workplace conflict and employee well?being: The moderating role of detachment from work during off?job time. International Journal of Conflict Management, 24(2), 166-183.
Sood, S., & Kour, D. (2023). Perceived workplace incivility and psychological well-being in higher education teachers: a multigroup analysis. International Journal of Workplace Health Management, 16(1), 20-37.
Stucke, T. S., & Sporer, S. L. (2002). When a grandiose self?image is threatened: Narcissism and self?concept clarity as predictors of negative emotions and aggression following ego?threat. Journal of Personality, 70(4), 509-532.
Tennenhaus, M., Vinzi, V.E., Chatelin, Y. & Lauro, C. (2005). PLS Path Modeling. Computational Statistic & Data Analysis, 48, 159-205.
Wolf, E. J., Harrington, K. M., Clark, S. L., Miller, M. W. (2013). Sample Size Requirements for Structural Equation Models: An Evaluation of Power, Bias, and Solution Propriety. Educational and Psychological Measurement, 73, 913-934.
Watson, D., & Clark, L. A. (1992). On traits and temperament: General and specific factors of emotional experience and their relation to the five?factor model. Journal of Personality, 60(2), 441-476.
Watson, D., & Clark, L. A. (1984). Negative affectivity: The disposition to experience aversive emotional states. Psychological Bulletin, 96(3), 465.
Watson, D., Wiese, D., Vaidya, J., & Tellegen, A. (1999). The two general activation systems of affect: Structural findings, evolutionary considerations, and psychobiological evidence. Journal of Personality and Social Psychology, 76(5), 820.
William, M. V. J. (2017). A Study on Emotional Competence among College Students. Research on Humanities and Social Science, 7(17), 86-89.
World Health Organization (2013). Promotion of mental well-being: Pursuit of happiness. Regional Office for South-East Asia.

Hamid, R. A., & Azizee, W. Y. I. W. (2024). Understanding Student Incivility among Undergraduates and the Impact on Educators’ Subjective Wellbeing. International Journal of Academic Research in Business and Social Sciences, 14(9), 987–1002.