Police performance, defined as the execution of actions, tasks, or functions, has been a critical concern in Abu Dhabi and worldwide. In Abu Dhabi, the suboptimal performance of police forces has hindered crime-fighting efforts and compromised community safety. This underperformance is primarily attributed to inadequate specialized training and poor integration of human-technology capabilities, which together undermine the efficiency and effectiveness of police officers. The COVID-19 pandemic exacerbated these challenges, making it difficult for officers to promote safety, maintain active duty, and protect lives and properties. This study investigates the potential of human-technology capability to bridge the gap between specialized training and police performance. It specifically examines the relationship between specialized training, human-technology capability, and officer performance at the Abu Dhabi Police Academy, with a focus on the mediating effect of human-technology capability on this relationship. A quantitative research approach was employed, utilizing a survey strategy designed to minimize bias and align with a positivist research model. Simple random sampling was used to collect primary data through face-to-face self-administered surveys and emailed questionnaires. Out of 355 questionnaires distributed, 336 valid responses were received, achieving a 94.7% response rate. The data were analyzed using SPSS and SmartPLS (PLS-SEM) with various statistical tools, including descriptive analysis, exploratory factor analysis, and reliability testing. The results indicate a significant relationship between specialized training, human-technology capability, and officer performance. The findings show that both specialized training and human-technology capability positively impact officer performance, with human-technology capability serving as a mediator in this relationship. These insights are crucial for enhancing police performance, particularly in protecting the community and improving crime detection during the COVID-19 pandemic through technological means. The study’s findings are expected to benefit the Abu Dhabi Police Academy by increasing public safety and contributing to the city’s economic growth.
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