Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Unlocking Potential How a Knowledge Management Environment Sparks Employee Motivation

Alaa Al Dabbas, Wan Norhayate Wan Daud

http://dx.doi.org/10.6007/IJARBSS/v14-i9/22826

Open access

Knowledge management is increasingly recognized as a critical factor in motivating university academicians, yet there is limited empirical research exploring this relationship. This study addresses the issue by investigating the connection between knowledge management practices and the motivation of academicians in governmental universities across Jordan. The primary objective is to assess how different elements of knowledge management influence academic motivation. To achieve this, data was collected through a structured questionnaire, employing a stratified simple random sample of 478 academicians from universities in the three regions of Jordan. Of these, 301 completed questionnaires were deemed valid for analysis. The questionnaire was divided into three sections: demographic characteristics of the respondents, various aspects of knowledge management, and measures of academic motivation. The collected data was analyzed using SPSS, and structural equation modeling was conducted using AMOS. The results revealed that knowledge sharing and knowledge transfer are the most significant contributors to effective knowledge management, while intrinsic motivation emerged as a dominant factor in overall academic motivation. The study concludes that knowledge management significantly influences the motivation of academicians, and it highlights the need for adopting comprehensive knowledge management models to boost employee motivation. This study contributes to the existing literature by providing empirical evidence from the Jordanian context and offering practical recommendations for enhancing academic motivation through effective knowledge management.

Agustina, I., & Kurniawati, D. T. (2024). Knowledge Management in The Digital Era in Higher Education Institutions. International Journal of Business Innovation, Economics and Social Science, 1(1), 60–63. https://doi.org/10.11594/ijbiess.v11p60-63
Aldhuhoori, H. A. H. S., Din, B. B. H., & Saoula, O. (2023). Leadership, Knowledge Management and Employee Commitment: Mediating Role of Crisis Management. International Journal of Professional Business Review, 8(6), e03226.
https://doi.org/10.26668/businessreview/2023.v8i6.3226
Aldhuhoori, H. A. H. sahako, Din, B. binti H., & Saoula, O. (2023). Mediating Role of Crisis Management between Knowledge Management and Employee Commitment. South Asian Journal of Social Sciences and Humanities, 4(1), 19–37. https://doi.org/10.48165/sajssh.2023.4102
Alejandro Garcia Jimenez, M. R., Morgan Beltran, D. J., Elena Diaz Calzada, D. M., & Vivanco Vargas, D. M. (2022). Knowledge Management as a Transforming Axis in Organizations. International Journal of Managerial Studies and Research, 10(6), 49–63. https://doi.org/10.20431/2349-0349.1006006
Andriany, E., Yacob, S., & Junaidi, J. (2022). Improving innovation capabilities through knowledge management and Motivation. Put It Right Journal, 1(1), 10–19. https://doi.org/10.22437/pirj.v1i1.17187
Apter, M. J., & Desselles, M. (2018). Zigzag and zeitgeist: motivation in organizations. Development and Learning in Organizations, 32(5), 5–7. https://doi.org/10.1108/DLO-03-2018-0040
Ariffin, S. N. F. S., Abidin, N. Z., Rosly, M. A., & Saihani, S. B. (2023). Factors Inducing the Adoption of Knowledge Management System (KMS) In SMEs, Large and Government Organizations. What Are the Intercepting Factors? A Systematic Review. Information Management and Business Review, 15(1(I)SI), 140–148. https://doi.org/10.22610/imbr.v15i1(i)si.3394
Atapattu, M. M., & Huybers, T. (2022). Motivational antecedents, employee engagement and knowledge management performance. Journal of Knowledge Management, 26(3), 528–547. https://doi.org/10.1108/JKM-12-2020-0898
Casanueva, I., Hain, T., Christensen, H., Marxer, R., & Green, P. (2015). Knowledge transfer between speakers for personalised dialogue management. SIGDIAL 2015 - 16th Annual Meeting of the Special Interest Group on Discourse and Dialogue, Proceedings of the Conference, 12–21. https://doi.org/10.18653/v1/w15-4603
CUÉLLAR-SÁNCHEZ, D., DUEÑAS-PEÑA, A., & PALACIOS-ROZO, J. (2023). Linking Ict in Knowledge Management in Organizations. Russian Law Journal, 11(3s). https://doi.org/10.52783/rlj.v11i3s.823
Fadhila, N., & Sulistiyani, E. (2022). The Influence of Motivation, Working Environment and Career Development Toward Employees’ Loyalty. AFEBI Management and Business Review, 6(2), 140. https://doi.org/10.47312/ambr.v6i2.503
Gorondutse, A. H., Abdulla, S. S., & Ahmad, F. (2018). Influence of leadership style, training, role of ambiguity on employee performance of higher education of Saudi Arabia (KSA). Journal of Business & Retail Management Research, 13(01). https://doi.org/10.24052/jbrmr/v13is01/art-21
Gottfried, A. E. (2016). Intrinsic Motivation and Goals. Encyclopedia of Mental Health: Second Edition, 417–422. https://doi.org/10.1016/B978-0-12-397045-9.00213-5
Gure, A. T., & Sharma, D. P. (2019). Assessment of Knowledge Sharing Practices in Higher Learning Institutions: A New Exploratory Framework – AT-DP KSPF. IUP Journal of Knowledge Management, 17(4), 7–20.
http://ezproxy.umgc.edu/login?url=https://search.proquest.com/docview/2322070672?accountid=14580
Han, W., & Wang, Y. (2012). Knowledge management, knowledge management system, and organizational performance: An empirical study. 2012 International Conference on Systems and Informatics, ICSAI 2012, 2488–2492.
https://doi.org/10.1109/ICSAI.2012.6223559
Hastuti, Caesar Muslim, Yusuf, & Ikrar Muadsim. (2023). The role of motivation as a mediator of influence knowledge management on employee performance. World Journal of Advanced Research and Reviews, 17(1), 1090–1100.
https://doi.org/10.30574/wjarr.2023.17.1.0126
Herbst, T. D., & Hausberg, J. P. (2022). Linking the Use of Knowledge Management Systems and Employee Creative Performance: the Influence of Creative Process Engagement and Motivation. International Journal of Innovation Management, 26(7). https://doi.org/10.1142/S1363919622500475
Hess, D., Schot, A.-J., & van der Schyff, T. (2023). Topics’ Role in Knowledge Management. Getting Started with Microsoft Viva, 133–137. https://doi.org/10.1007/978-1-4842-8590-9_13
Iancu, D. (2022). “Knowledge-Based Organization” - Solution in the Management of Organizations in Crisis Situations? International Conference KNOWLEDGE-BASED ORGANIZATION, 28(1), 200–203. https://doi.org/10.2478/kbo-2022-0030
Irdawansyah, S. (2021). The Influence of Motivation and Working Environment on Employees Productivity at Tribun Timur Makassar. Jurnal Pusat Penelitian Ekonomi Indonesia, 1(1), 1–11. http://journal.klikpeneliti.id/index.php/ekonomi/article/view/8
Jastroch, N., & Marlowe, T. (2010). Knowledge transfer in collaborative knowledge management: A semiotic view. WMSCI 2010 - The 14th World Multi-Conference on Systemics, Cybernetics and Informatics, Proceedings, 4, 142–147.
Khalil, C., & Khalil, S. (2020). Exploring knowledge management in agile software development organizations. International Entrepreneurship and Management Journal, 16(2), 555–569. https://doi.org/10.1007/s11365-019-00582-9
Khuong, M. N., Mai, T. P., & Minh Phuong, N. T. (2020). The impacts of human resource management practices on employees’ motivation and loyalty. Management Science Letters, 10(11), 2673–2682. https://doi.org/10.5267/j.msl.2020.3.025
Kim, M., Koo, D. W., & Han, H. S. (2021). Innovative behavior motivations among frontline employees: The mediating role of knowledge management. International Journal of Hospitality Management, 99. https://doi.org/10.1016/j.ijhm.2021.103062
Kotera, Y., Aledeh, M., Barnes, K., Rushforth, A., Adam, H., & Riswani, R. (2022). Academic Motivation of Indonesian University Students: Relationship with Self-Compassion and Resilience. Healthcare (Switzerland), 10(10).
https://doi.org/10.3390/healthcare10102092
Macra-O?orhean, M. D., Gavril?, I., & Radu, P. O. (2021). Comparative Study Regarding Motivation in Sports Organizations. Studia Universitatis Babe?-Bolyai Educatio Artis Gymnasticae, 66(1), 61–70. https://doi.org/10.24193/subbeag.66(1).06
Mahasuar, K. (2023). Knowledge management practices in non-profit organizations: An institutional logics approach. Knowledge and Process Management, 30(3), 267–277. https://doi.org/10.1002/kpm.1739
Martin?i?, S. G. (2020). The Role of Motivation in the Knowledge Transfer of Employees. ENTRENOVA - ENTerprise REsearch InNOVAtion, 6(1), 471–481.
https://hrcak.srce.hr/ojs/index.php/entrenova/article/view/13499
Maulana, L. H., Sudarijati, & Padilla, H. (2020). Employees Performance With the Determination of Motivation, Competence and Work Environment. Indonesian Journal of Social Research (IJSR), 2(1), 65–75. https://doi.org/10.30997/ijsr.v2i1.24
Mirafzal, M. R., Wadhera, P., & Stal-Le Cardinal, J. (2023). an Exploration of Knowledge Management Activities in Multidisciplinary Service Design Organizations. Proceedings of the Design Society, 3, 525–534. https://doi.org/10.1017/pds.2023.53
Mousavi, S. S., Moradi, A. A., Alipour, S., Nasr Zadeh, M., & Khazaei, A. (2019). Knowledge production through collaborative management research. International Journal of Human Capital in Urban Management, 4(4), 321–330. https://doi.org/10.22034/IJHCUM.2019.04.08
Mukhtar, Risnita, & Nurazmi. (2019). Effect of Organizational Culture, Work Commitment and Management Knowledge on Employee Achievement Motivation in the Environment Ministry of Religion of Jambi Province. International Journal of Research -GRANTHAALAYAH, 7(7), 106–117.
https://doi.org/10.29121/granthaalayah.v7.i7.2019.731
Murad, R., Hussain, H. S., Samad, H., Tahi, W. A., & Hanif Ali, M. (2018). Collaborative Research Management Method in Knowledge Management: Conceptual Foundations and Research Issues. 2018 4th International Conference on Computer and Information Sciences: Revolutionising Digital Landscape for Sustainable Smart Society, ICCOINS 2018 - Proceedings. https://doi.org/10.1109/ICCOINS.2018.8510583
Naheed, K., & Isa, R. M. (2019). The role of autonomous motivation in the relationship between social capital dimensions and tacit knowledge sharing among academics. International Journal of Economics and Management, 13(1), 165–177.
Nonaka, I., & Grayson, C. (1997). The Knowledge-creating company: How Japanese companies create the dynamics of innovation. Research Policy, 26(4–5), 598–600. https://doi.org/10.1016/s0048-7333(97)80234-x
Onojeharho, E., Jackson, T., Jackson, L., & Cotet, C. (2023). Knowledge Gaps Implementing Electronic Content Management in the Third Sector. Communications in Computer and Information Science, 1825 CCIS, 17–37. https://doi.org/10.1007/978-3-031-34045-1_3
Onyango, R., Egessa, R. K. W., & Ojera, P. (2022). Knowledge management and employee engagement in the hospitality industry. International Journal of Research in Business and Social Science (2147- 4478), 11(6), 209–217. https://doi.org/10.20525/ijrbs.v11i6.1978
Oszwa, U., & Knopik, T. (2023). Self-Determination Theory SDT as educational and upbringing inspiration. Studia z Teorii Wychowania, XIV(4 (45)), 165–179. https://doi.org/10.5604/01.3001.0054.1202
Peñalba-Aguirrezabalaga, C., Sáenz, J., Ritala, P., & Vanhala, M. (2021). Putting knowledge to work: the combined role of marketing and sales employees’ knowledge and motivation to produce superior customer experiences. Journal of Knowledge Management, 25(10), 2484–2505. https://doi.org/10.1108/JKM-09-2020-0727
Pritvorova, T., & Tasbulatova, B. (2019). Motivation as a management tool human resources in modern organizations. Research Result. Business and Service Technologies, 5(4). https://doi.org/10.18413/2408-9346-2019-5-4-0-6
Sakhaee, E. (2021). Leading Organizations Through Intrinsic Motivation. 83–95. https://doi.org/10.1007/978-3-030-63034-8_7
Sánchez-Bolívar, L., Escalante-González, S., & Martínez-Martínez, A. (2021). Análisis Motivacional del Alumnado Universitario Transfronterizo de Ceuta y Melilla. Revista Complutense de Educación, 32(3), 405–414. https://doi.org/10.5209/rced.70306
Sari, M. W., Sari, V. N., & Yohana, M. (2022). Employee Performance Model Through Job Satisfaction: Knowledge Management, Career Development and Motivation at PT Home Credit West Sumatera. Journal of Accounting and Finance Management, 3(1), 1–9.
Stavrinoudis, T., & Kakarougkas, C. (2018). A Scientific Modeling of Factors of Human Motivation in Organizations. Springer Proceedings in Business and Economics, 447–464. https://doi.org/10.1007/978-3-319-67603-6_34
Tarhuni, S. M., & Kamara, J. (2021). Knowledge Management in Historic Buildings Conservation Organizations. Proceedings of the 7th International Engineering Conference “Research and Innovation Amid Global Pandemic”, IEC 2021, 101–106. https://doi.org/10.1109/IEC52205.2021.9476091
Tran, N. T. (2022). Literature Review on Knowledge Sharing among University Lecturers. Cross Current International Journal of Economics, Management and Media Studies, 4(4), 43–50. https://doi.org/10.36344/ccijemms.2022.v04i04.001
Uyan, U., & Sanal, M. (2022). The Concept of Knowledge Management. 477–500. https://doi.org/10.4018/978-1-6684-3380-5.ch020
Wijayanti, R., Susita, D., & Ahmad, G. (2022). The Effect of Work Environment and Work Attitude on Employees’ Performance through Work Motivation. Oblik i Finansi, 2(96), 152–163. https://doi.org/10.33146/2307-9878-2022-2(96)-152-163
Wu, F.-S., Wu, C.-H., & Yeh, Y.-C. (2022). Investigating Knowledge Management Activities and Influential Factors of Contract Research Organizations (CRO). Recent Advances in Knowledge Management. https://doi.org/10.5772/intechopen.101881
Zulfina, A., Rahim Matondang, A., Karina, B., Sembiring, F., & Zulfina, A. Al. (2020). The Effects of Employee Management Information System (SIMPEG), Workplace Environment and Human Resources Quality on Performance through Employee Motivation to Digital System. International Journal of Research and Review (Ijrrjournal.Com), 7(7), 7.
Zuo, Y. (2022). Research on Motivation of New Generation Knowledge Employees -- A Study of Huawei Company in China. Proceedings of the 2022 7th International Conference on Financial Innovation and Economic Development (ICFIED 2022), 648. https://doi.org/10.2991/aebmr.k.220307.094

Dabbas, A. I. Al, & Daud, W. N. B. W. (2024). Unlocking Potential How a Knowledge Management Environment Sparks Employee Motivation. International Journal of Academic Research in Business and Social Sciences, 14(9), 1061–1077.