Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Examining the Impact of Strategic Intelligence on Crisis Management Effectiveness at Jordanian Ministry of Health

Amer Mohammed Sultan, Khaled Mahmoud Al Shawabkeh

http://dx.doi.org/10.6007/IJARBSS/v15-i1/23648

Open access

Strategic intelligence plays a vital role on crisis management effectiveness. The current study aims to examine the effect of strategic intelligence (SI) on crisis management effectiveness (CME) at Jordanian Ministry of Health. The present study adopted the quantitative method (descriptive-analytical method), and collected data from 266 employees working at Jordanian Ministry of Health. The study utilized SPSS V. 29 software to analyze the primary data and test the hypothesis. According to the findings, it turned out that the level of application of strategic intelligence at Jordanian Ministry of Health was moderate. At the same time, it was high in terms of crisis management effectiveness. Moreover, strategic intelligence has a significant positive impact on crisis management effectiveness. This study adds to the literature body and previous knowledge about strategic intelligence and crisis management effectiveness in various organizations, especially in a developing country like Jordan.

Abu Farah, Y. (2009). Crisis management strategy, integrated entrance. Ithraa Publishing & Distribution.
Abuzaid, A. N. (2017). Exploring the impact of strategic intelligence on entrepreneurial orientation: A practical study on the Jordanian diversified financial services companies. International Management Review, 13(1), 72-84.
Ahmad, S. F., & Jabbar, O. A. (2021). Electronic management is a strategic approach to crisis management applied research in the general company of electricity power transmission the northern region / Ministry of Electricity. Journal of Administration and Economics, 46(131), 116-135.
Al-Ameri, S. M., & Al-Ghalbi, T. M. (2008). Administration and business (2nd ed.). Wael House for Publication and Distribution.
Al-Asmari, A. A. (2022). The impact of strategic intelligence on crisis management in light of the spread of the corona pandemic by applying it to the Saudi banking sector in the Asir region. Journal of Economic, Administrative and Legal Sciences, 6(3), 102-125. https://doi.org/10.26389/AJSRP.R010721
Albarouni, K. M. (2021). The effect of the organizational factors on crisis management effectiveness of transportation sector in Libya. Economic Studies Journal (ESJ), 4(2), 194-228. https://doi.org/10.37375/esj.v4i2.2237
Al-Halawani, N., & Al-Riahi, O. S. (2023). The impact of strategic intelligence on strategic flexibility in engineering industrial companies in Jordan. Journal Educational and Human Sciences, (23), 140-160. https://doi.org/10.33193/JEAHS.23.2023.355
Alhamadi, M. S. (2020). Impact of strategic intelligence on the sustainable competitive advantage of industries Qatar. Global Journal of Management and Business Research, 20(A2), 1-10. https://journalofbusiness.org/index.php/GJMBR/article/view/2998
Alkhedery, M. A. (2002). Crisis management: the science of having full power in the most vulnerable moments. Arab Nile Group Publications.
Alnajjar, F. J., & Alhraizeh, A. M. (2020). Strategic intelligence and its impact on business continuity management "case study Greater Amman Municipality". Business and Economics of Journal Global (BJEB), 8(3), 337-354. https://doi.org/10.31559/GJEB2020.8.3.1
Alruwaili, H. F. (2023). The strategic intelligence of heads of academic departments and its relationship to achieving organizational excellence from the point of view of faculty members at the University of Hail. Islamic University Journal for Educational and Social Sciences, (14, P2), 74-126. https://doi.org/10.36046/2162-000-014-013
Al-shayal, B. K. & Al-Jedaiah, M. N. (2021). The effect of strategic leadership in crisis management effectiveness: An exploratory study on Al-Hikma Pharmaceuticals Company/ Jordan. Tikrit Journal of Administrative and Economic Sciences, 17(53, P2), 122-145. https://doi.org/10.25130/tjaes.17.53.2.8
ALShibly, M. H., ALShibly, E. H., & Al-Hawary, S. I. (2022). Strategic intelligence impact on crisis management in Jordanian telecommunications companies. Global Journal of Management and Business Research, 22(C2), 1-8. https://journalofbusiness.org/index.php/GJMBR/article/view/102204
Al-Yasiri, A. M., & Mohammad, M. J. (2022). Strategic agility and its impact on the effectiveness of organizational crisis management. Iraqi Academic Scientific Journals, 18(72), 1-35.
Alzahrani, I. H. (2021). Knowledge management processes and their impact on enhancing strategic intelligence: An analytical study of the opinions of a sample of academic leaders at Qassim University. Journal of Education Studies, 3(27), 341-410.
Arnold, R. D., & Wade, J. P. (2015). A definition of systems thinking: A systems approach. Procedia Computer Science, 44, 669-678. https://doi.org/10.1016/j.procs.2015.03.050
Asad, Z., Rostam, S., & Saeed, S. H. (2022). The role of spiritual intelligence in the effectiveness of crisis management a survey research for the opinions of a sample of medical personnel working in hospitals designated to receive patients (COVID19) in the city of Sulaymaniya/ Iraq. Dirasat: Human and Social Sciences, 49(2), 394-412. https://doi.org/10.35516/hum.v49i2.1798
Yasin, A. H., & Rababah, F. A. (2021). The impact of strategic intelligence on strategic success: Case study national center for security and crises management. Amman Arab University Research Journal - Management Research Series, 5(1), 88-121.
Barton, L. (1993). Crisis in organizations: Managing and communicating in the heat of chaos. South Western Publishing.
Borzan, A. R. (2021). Crisis management. Publications of the Syrian Virtual University.
Cherniss, C., & Goleman, D. (2001). The emotionally intelligent workplace: How to select for, measure, and improve emotional intelligence in individuals, groups, and organizations. Jossey-Bass.
Dajah, S. & Nsor, N. (2024). The impact of strategic intelligence on transformative change management in Jordanian telecommunications companies a case study of: Zain, Orange and Umnia companies. International Journal of Academic Research in Business and Social Sciences, 14(5), 1086-1103. http://dx.doi.org/10.6007/IJARBSS/v14-i5/21548
Elsubbaugh, S., Fildes, R., & Rose, B. (2004). Preparation for crisis management: A proposed model and empirical evidence. Journal of Contingencies and Crisis Management, 12(3), 112-127. https://doi.org/10.1111/j.0966-0879.2004.00441.x
Fattah, N. A., & Aboudi, S. A. (2023). The impact of organizational rigidity on the effectiveness of crisis management / an analytical study in a number of the University of Mosul. AL-Anbar University journal of Economic and Administration Sciences, 15(2), 286-305.
Gitelman, L. D., Kozhevnikov, M. V., & Chebotareva, G. S. (2021). Strategic intelligence of an organization amid uncertainty. International Journal of Energy Production and Management, 6(3), 294-305. https://doi.org/10.2495/EQ-V6-N3-294-305
Gupta, K. (2019). Strategic intelligence (concepts revisited). International Journal of Advance Research and Innovative Ideas in Education (IJARIIE), 5(2), 1901-1907.
Hasan, A. M., Allaami, S. A., & Asmael, L. O. (2022). The impact of strategic leadership on the effectiveness of crisis management: An exploratory study in the Iraqi Ministry of Health. Journal of Risk & Crisis Management, 4(2), 1-24. https://doi.org/10.26389/AJSRP.M240322
Keikha, A., hadadi, E., & Keikha, A. (2020). Investigating effects of strategic intelligence of managers on the performance of employees (case study: Private banks in city of Zahedan). International Journal of Scientific & Engineering Research, 7(3), 263-276.
Kennedy, R., Jamison, E., Simpson, J., Kumar, P., Kemp, A., Awate, K., & Manning, K. (2020). Strategic management. Pamplin College of Business & Virginia Tech Publishing.
Kuosa, T. (2014). Towards strategic intelligence - foresight, intelligence, and policy-making. Dynamic Futures publisher.
Luki?, J., Jaganjac, J., Lazarevi?, S. (2020). The successfulness of crisis management teams’ response to crisis caused by COVID-19 pandemic. Ekonomika Preduzeca, 68(7-8), 545-556. https://doi.org/10.5937/EKOPRE2008545L
Maccoby, M. (2004). Only the brainiest succeed. Research Technology Management, 44(5), 61-62.
Maccoby, M. (2015). Strategic intelligence: Conceptual tools for leading change. Oxford University Press.
Maccoby, M., & Scudder, T. (2010). Becoming a leader we need with strategic intelligence. Personal Strengths Publishing.
MacDowell, D. (2009). Strategic intelligence: A handbook for practitioners, managers, and users (revised edition). Scarecrow Press, Inc.
Masa’deh, R., Alananzeh, O., Algudah, O., & Tahini, A. (2018). The effect of promotional mix on hotel performance during the political crisis in the Middle East. Journal of Hospitality and Tourism Technology, 9(1), 32-47. https://doi.org/10.1108/JHTT-02-2017-0010
Miles, I., & Keenan, M. (2002). Practical guide to regional foresight in the United Kingdom. European Communities, Directorate-General for Research, Communication Unit.
Ministry of health annual statistical book (2023). Jordanian Ministry of Health - Directorate of Corporate Development and Quality Control.
Mitroff, I. I. (1994). Crisis management and environmentalism: A natural fit. California Management Review, 36(2), 101-113. https://doi.org/10.2307/41165747
Mitroff, I. I., Pearson, C. M., & Harrington, L. K. (1996). The essential guide to managing corporate crises: A step-by-step handbook for surviving major catastrophes. Oxford University Press.
Mustafa, L. (2015). Role and importance of management in crisis situation in the enterprise. International Journal of Economics, Commerce & Management (IJECM), 3(8), 378-387.
Nagy, M. M. (2022). The effect of strategic intelligence on the effectiveness of crisis management: An exploratory study of the opinions of administrative leaders in some central university libraries. International Journal of Library and Information Sciences, 9(1), 184-222. https://doi.org/10.21608/ijlis.2021.77382.1087
Nteka, N. (2021). Crisis analysis and management. Entrepreneurship, 9(1), 64-77. https://doi.org/10.37708/ep.swu.v9i1.6
Olsson, E. K., & Verbeek, B. (2018). International organizations and crisis management: Do crises enable or constrain IO autonomy? Journal of International Relations and Development (JIRD), 21(2), 275-299. https://doi.org/10.1057/s41268-016-0071-z
Özcan, ?. (2021). Effectiveness in crisis management. Iksad Publishing House.
Paiuc, D., S?niu??, A., & Teacu Parincu, A.M. (2024). Strategic intelligence: A semantic leadership perspective. Encyclopedia, 4, 785-798. https://doi.org/10.20944/preprints202404.0690.v1
Putra, F. (2009). Crisis management in public administration. Planning Forum, 13\14, 152-177.
Radi, A. A., & Naffar, H. N. (2020). The impact of strategic intelligence of university leaders in achieving competitive advantages in Palestinian Universities-Gaza Strip. Al Ain University (AAU) Journal of Business and Law, 2(2), 36-60. https://doi.org/10.51958/aaujblv2i2p3pp1-25
Regester, M., & Larkin, J. (2005). Risk issues and crisis management in public relations (3rd ed.). Kogan Page.
Saad, H, E., & Abd El-latief, M. F. (2023). Does strategic intelligence impact the achievement of crisis management effectiveness? Evidence from four and five-star hotels in Luxor and Aswan. Journal of Association of Arab Universities for Tourism and Hospitality (JAAUTH), 24(1), 1-24. https://doi.org/10.21608/jaauth.2023.185640.1417
Salman, F. H., & Mahawi, R. A. (2016). The role of practices by the managing of human resources on effectiveness of organizational crisis management described and analysis research for Ministry of Iraqi Interior. Journal of Economics and Administrative Sciences, 22(94), 182-203. https://doi.org/10.33095/jeas.v22i94.405
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill - building approach (7th ed.). John Wiley & Sons Inc.
Senge, P. M. (2006). The fifth discipline: The art & practice of the learning organization. Random House Business.
Sheri, A. M., Nori, N. R., & Gupta, S. K. (2021). The role of strategic intelligence in enhancing effective talent management: A study on some academic institutions of Duhok governorate. Academic Journal of Nawroz University (AJNU), 10(2), 137-155. https://doi.org/10.25007/ajnu.v10n2a929
Sorour, M. J., & Mohammad, H. A. (2013). The role of competitive intelligence and reverse engineering to achieve competitive advantage. Journal of Economic and Administrative Sciences, 19(72), 373-393. https://doi.org/10.33095/jeas.v19i72.947
Tohidi, H., & Jabbari, M. M. (2012). The effects of motivation in education. Procedia - Social and Behavioral Sciences, (31), 820-824. https://doi.org/10.1016/j.sbspro.2011.12.148
Tritz, T. W. (2001). Crisis management strategy utilized by the United States department of defense following the terrorist attack on America: A case Study. Department of Communication Studies, 83-94.
Waithaka, P. (2016). Competitive intelligence practices and performance of firms listed on the Nairobi securities exchange, Kenya. European Scientific Journal, 12(19), 114-128. https://doi.org/10.19044/esj.2016.v12n19p107
White, C. (2004). Strategic management. Palgrave Macmillac.

Sultan, A. M., & Shawabkeh, K. M. Al. (2025). Examining the Impact of Strategic Intelligence on Crisis Management Effectiveness at Jordanian Ministry of Health. International Journal of Academic Research in Business and Social Sciences, 15(1), 1065–1082.