The Investigation of Relationship between the Organizational Citizenship Behavior (OCB), TQM practice and Organizational Performance

In today's competitive world, organizations are constantly seeking new ways to maximize the performance of their employees are working. Despite the increasing use of information technology, there are still gaps in the organization's performance. There are now firmly believed that the performance of their employees largely beyond the requirements defined roles depends.
In recent years the development of new technologies and global economic growth will lead to increased competition and rapid changes in the nature of work organizations.
As a result of these changes and prepare for future changes substantially increasing pressure on employees to take responsibility for career planning, training, salary and benefits will be logged. Also enterprises to compete on the global stage, satisfy the needs and expectations of customers and adapt to the changing nature of jobs, tend to choose employees who seek to go beyond their duty to act in the role specified in the job description.
One reason is that successful organizations are that they have staff who are working beyond their official duties.