Exploring the Determinants of Jordanian Citizens' Intentions to Utilize E-Government Services: A Citizen-Centric Assessment

Abu-Faraj, M. A., Masa’deh, R. E., & Alshurideh, M. T. (2023). E-Government Implementation: A Case Study of Jordanian e-Government Program. In The Effect of Information Technology on Business and Marketing Intelligence Systems (pp. 1355-1368). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-031-12382-5_74
Afthanorhan, A., Mamun, A. A., Zainol, N. R., Foziah, H., & Awang, Z. (2020). Framing the retirement planning behaviour model towards sustainable wellbeing among youth: The moderating effect of public profiles. Sustainability, 12(21), 8879. doi:10.3390/su12218879
Aimran, A. N., Ahmad, S., Afthanorhan, A., & Awang, Z. (2017a). The Assessment of the Performance of Covariance-Based Structural Equation Modelling and Partial Least Square Path Modelling. AIP Conference Proceedings, 1842(1), 030001. https://doi.org/10.1063/1.4982839
Al Drees, A. A. S. (2023). Promoting Universal Access to E-government Services---A Comprehensive Conceptual Framework from Citizens' Perspective).
Ali, B. J., & Anwar, G. (2021). Factors Influencing the Citizens’ Acceptance of Electronic Government. International journal of Engineering, Business and Management (IJEBM), 5. DOI: https://dx.doi.org/10.22161/ijebm.5.1.5
Alkhwaldi, A. F., & Al-Ajaleen, R. T. (2022). Toward a conceptual model for citizens’ adoption of smart mobile government services during the COVID-19 pandemic in Jordan. Inf. Sci. Lett, 11(2), 573-579. doi:10.18576/isl/110225
Almajali, D. (2023, March). Antecedents of Social Media Characteristics on users’ Attitudes toward E-Services: Conceptual framework. In 2023 International Conference on Business Analytics for Technology and Security (ICBATS) (pp. 1-5). IEEE. DOI: 10.1109/ICBATS57792.2023.10111224
Alryalat, M. A. A. (2024). Understanding Factors Influencing Citizens' Intentions to Use Electronic Government (e-Gov) Services: A Case of Jordan. International Journal of Electronic Government Research (IJEGR), 20(1), 1-20.DOI: 10.4018/IJEGR.344421
Alryalat, M., Alryalat, H., Alhamzi, K., & Hewahi, N. (2023). E-Government Services Adoption Assessment from the Citizen Perspective in Jordan. International Journal of Electronic Government Research (IJEGR), 19(1), 1-17. DOI: 10.4018/IJEGR.322440
Awang, Z., Lim, S. H., and Zainudin, N. F. S. (2018). Pendekatan Mudah SEM- Structural Equation Modelling. Bandar Baru Bangi, MPWS Rich Resources.
Awang, Z. (2012). Research methodology and data analysis. Penerbit Universiti Teknologi MARA Press.
Awang, Z. (2014). Validating the Measurement Model?: CFA. In A Handbook on SEM (54–73).
Awang, Z. (2015). SEM made simple: A gentle approach to learning Structural Equation Modelling: MPWS Rich Publication.
Awang, Z. (2015). SEM Made Simple.
Awang, Z., Afthanorhan, A., Mamat, M., & Aimran, N. (2017). Modelling Structural Model for Higher Order Constructs (HOC) Using Marketing Model. World Applied Sciences Journal, 35(8), 1434–1444.
Awang, Z., Afthanorhan, A., Mamat, M., and Aimran, N. (2017). Modelling Structural Model for Higher Order Construct (HOC) using Marketing Model. World Applied Sciences Journal, 35(8), 1434-1444.
Awang, Z., Afthanorhan, A., Mohamad, M., & Asri, M. A. M. (2015). An evaluation of measurement model for medical tourism research: The confirmatory factor analysis approach. International Journal of Tourism Policy, 6(1), 29–45.
Awang, Z., Afthanorhan, W. M. A. W., & Asri, M. (2015). Parametric and non parametric approach in structural equation Modelling (SEM): The application of bootstrapping. Modern Applied Science, 9(9), 58.
Awang, Z., Wan Afthanorhan, W. M. A., & Asri, M. A. M. (2015). Parametric and Non Parametric Approach in Structural Equation Modelling (SEM): The Application of Bootstrapping. Modern Applied Science, 9(9), 58–67.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. Management Information Systems Quarterly, 13(3), 319–340. doi:10.2307/249008
Elmouzan, A., & Alhammad, M. (2020). Factors Influencing Citizen's Adoption of M-government: The Case of Saudi Arabia. Journal of Management and Strategy, 11(3), 43-54. https://doi.org/10.5430/jms.v11n3p43
Epstein, B. (2022). Two decades of e-government diffusion among local governments in the United States. Government Information Quarterly, 39(2), 101665. https://doi.org/10.1016/j.giq.2021.101665
Goloshchapova, T., Yamashev, V., Skornichenko, N., & Strielkowski, W. (2023). E-Government as a key to the economic prosperity and sustainable development in the Post-Covid Era. Economies, 11(4), 112. https://doi.org/10.3390/economies 11040112
Grigalashvili, V. (2022). E-government and E-governance: Various or Multifarious Concepts. International Journal of Scientific and Management Research, 5(01), 183-196. http://doi.org/10.37502/IJSMR.2022.5111
Hair, J., Hollingsworth, C. L., Randolph, A. B., Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Ind. Manag. Data Syst. 2017, 117, 442–458. https://doi.org/10.1108/IMDS-04-2016-0130
Kanaan, A., AL-Hawamleh, A., Abulfaraj, A., Al-Kaseasbeh, H., & Alorfi, A. (2023). The effect of quality, security and privacy factors on trust and intention to use e-government services. International Journal of Data and doi: 10.5267/j.ijdns.2022.11.004Network Science, 7(1), 185-198.
Kashif, M., Awang, Z., Walsh, J. and Altaf, U. (2015), “I’m loving it but hating US: understanding consumer emotions and perceived service quality of US fast food brands”, British Food Journal, Vol. 117 No. 9, pp. 2344-2360 http://dx.doi.org/10.1108/BFJ-01-2015-0040
Kaur, M. (2020). Analysing the Relationship of Perceived Ease of Use, Perceived Usefulness and Intention to Use E-Government Services in State of Punjab. International Journal of Computer Applications, 175(36), 8-15. http://ajer.org/DOI: n/d
Kilani, Y. M. M. (2021). The moderating role of innovation valance between adoption and actual use of e-government services: an extension of DeLone and McLean information success model. International Journal of Business Innovation and Research, 26(3), 273-295. https://doi.org/10.1504/IJBIR.2021.119544
Kurniawan, I. A., Mugiono, M., & Wijayanti, R. (2022). The effect of Perceived Usefulness, Perceived Ease of Use, and social influence toward intention to use mediated by Trust. Jurnal Aplikasi Manajemen, 20(1), 117-127. DOI: http://dx.doi.org/10.21776/ub.jam.2022.020.01.12
Lindgren, I., Melin, U., & Sæbø, Ø. (2021). What is e-government? Introducing a work system framework for understanding e-government. https://doi.org/10.17705/1CAIS.04842
Mahfouz, S. A., Awang, Z., and Muda, H. (2019), “The impact of transformational leadership on employee commitment in the construction industry”, International Journal of Innovation, Creativity and Change, Vol. 7 No. 10, pp. 151-167
Muangmee, C., Kot, S., Meekaewkunchorn, N., Kassakorn, N., & Khalid, B. (2021). Factors determining the behavioural intention of using food delivery apps during COVID-19 pandemics. Journal of theoretical and applied electronic commerce research, 16(5), 1297-1310. https://doi.org/10.3390/jtaer16050073
Muhammad, H., and Hromada, M. (2023), “Evaluating a proposed E-government stage model in terms of personal data protection”, Applied Sciences, Vol. 13 No. 6, p. 3913, doi: 10.3390/app13063913.
Nookhao, S., & Kiattisin, S. (2023). Achieving a successful e-government: Determinants of behavioural intention from Thai citizens’ perspective. Heliyon, 9(8). https://doi.org/10.1016/j.heliyon.2023.e18944
Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2015). A Meta-Analysis Application for Synthesizing Findings of Existing Research on Citizen Adoption of E-Government. Information Systems Frontiers, 17(3), 547–563. Doi: 10.1007/s10796-013-9431-z
Ratnawati, A. T., & Darmanto, S. (2023). Role of attitude and intention on the relationship between perceived ease of use, perceived usefulness, trust, and e-tax system behaviour. Global Business & Finance Review (GBFR), 28(7), 89-104. https://doi.org/10.17549/gbfr.2023.28.7.89
Raza, I., & Awang, Z. (2020). Knowledge sharing in multicultural organizations: evidence from Pakistan. Higher Education, Skills and Work-Based Learning, 10(3), 497-517. DOI 10.1108/HESWBL-09-2019-0114
Setiawan, H., Ibrahim, M. A., & Yunus, M. (2023). The Effectiveness of e-Government at the Population and Civil Registration Office of Gowa Regency. LEGAL BRIEF, 12(3), 319-326. DOI: 10.35335/legal
Shkeer, A. S., & Awang, Z. (2019). Exploring the items for measuring the marketing information system construct: An exploratory factor analysis. International Review of Management and Marketing, 9(6), 87. DOI: https://doi.org/10.32479/irmm.8622
Songkram, N., Chootongchai, S., Osuwan, H., Chuppunnarat, Y., & Songkram, N. (2023). Students’ adoption towards behavioural intention of digital learning platform. Education and information technologies, 28(9), 11655-11677. https://doi.org/10.1007/s10639-023-11637-4
Soong, K. K., Ahmed, E. M., & Tan, K. S. (2020). Factors influencing Malaysian small and medium enterprises' adoption of electronic government procurement. Journal of Public Procurement, 20(1), 38-61. DOI 10.1108/JOPP-09-2019-0066
Sulistyowati, W. A., Alrajawy, I., Yulianto, A., Isaac, O., & Ameen, A. (2021). Factors contributing to e-government adoption in Indonesia—an extended of technology acceptance model with trust: a conceptual framework. In Intelligent Computing and Innovation on Data Science: Proceedings of ICTIDS 2019 (pp. 651-658). Singapore: Springer https://doi.org/10.1007/978-981-15-3284-9_74Singapore
Taherdoost, H. (2022). Designing a Questionnaire for a Research Paper: A Comprehensive Guide to Design and Develop an Effective Questionnaire. Asian Journal of Managerial Science, 11, 8-16. DOI: https://doi.org/10.51983/ajms-2022.11.1.3087
Wiprayoga, P., Gede, S., & Suasana, G. A. K. G. (2023). The Role Of Attitude Toward Using Mediates The Influence Of Perceived Usefulness And Perceived Ease Of Use On Behavioural Intention To Use. Russian Journal of Agricultural and Socio-Economic Sciences, 140(8), 53-68. DOI: 10.18551/rjoas.2023-08.06
Yasuoka, M., Nielsen, M., & Iversen, K. E. (2022). The exercise of mandate–how mandatory service implementation promoted the use of e-government services in denmark. URI: https://hdl.handle.net/10125/79663 978-0-9981331-5-7 (CC BY-NC-ND 4.0)
Zubir, M. H. H., & Latip, M. S. A. (2022). Behavioural Intention to use E-government Services in Malaysia: Extended TAM Model to Examine the Effect of Perceived Security. Journal of Administrative Science, 19(2), 119-139.

Elnaja, M. I. A., Afthanorhan, A., & Abdullah, H. (2025). Exploring the Determinants of Jordanian Citizens’ Intentions to Utilize E-Government Services: A Citizen-Centric Assessment. International Journal of Academic Research in Business and Social Sciences, 15(2), 371–389.

Copyright: © 2025 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode