Assessing the Key Success Factors of Knowledge Management Adoption in Supply Chain

Today Supply chains of organizations need to developing knowledge in order to achieve competitive advantages. Hence, knowledge management (KM) plays an important role in supply chain to create, build, maintain and utilize knowledge in this way. KM adoption in the supply chain needs high investment as well as few changes in the culture in whole of organization. The aim of this paper is to identify and prioritize the key success factors (KSFs) of KM adoption in the supply chain. In this study after reviewing the literature, the most important success factors of KM adoption were identified and classified in 16 KSF. Then this factors analyzed by best-worst method technique. Also, an empirical study presented to illustrate the proposed method and demonstrate its effectiveness. Therefore, for complete the questionnaire, was used the opinions of 10 experts. A total of 16 KSFs were identified through extended literature review and expert’s opinion. The results of the study showed that Supports of Top management, Integration of knowledge and information flow and Organization structure are the three most important KSFs of KM adoption in the SC. The case of this study should pay attention and concentrate to these KSFs with higher priority for effective KM adoption in supply chain and implement them progressively to greatly improve the efficiency of the whole supply chain performance.