Examining the Mediating Effect of Job Satisfaction on Individual Characteristics and Deviant Behavior among Support Staff in a Civil Service Organisation

This research article aims to examine individual characteristics that influenced employees deviant behavior in one of the Malaysian Civil Service organisation. Mount’s model was used in this article as a basis to determine the influence of individual characteristics on employees’ deviant behavior. In this article, job satisfaction is identitied as the mediating variable. Four Hundred and twenty nine employees whom are support personnel were chosen as respondents. Findings indicated that all the tested individual characteristics except emotional intelligence predicted employees deviant behavior. The result also signified that job satisfaction mediates the relationships between employees deviant behavior and negative affectivity, conscientiousness, and agreeableness.