ISSN: 2222-6990
Open access
Sekolah Tinggi Agama Islam Negeri (STAIN) Teungku Direundeng Meulaboh is a community-based educational institution. Established in co-operation with the Aceh Barat District Government management authority Indonesia, STAIN will fulfil the quality services of students in all the programs it offers. Academic service is an activity or a series of the activities that occur due to interaction between the students and the staff provided by the service of the campus that aims to solve the students’ problem. In this study a qualitative method is employed to explore the important aspects related to the implementation of the academic services and administration in STAIN Teungku Dirundeng Meulaboh and the students’ satisfaction of the services quality provided by STAIN Teungku Dirundeng Meulaboh. The results found that the level of compliance of academicians to the regulations stipulated by STAIN Teungku Dirundeng Meulaboh to students’ quality services was not been optimal. The results also revealed that some of the lecturers provide the worth service by not attending classes on a time and sometimes missing the classes. Almost all aspects of service quality that include empathy, reliability, and responsiveness are not optimal. To maintain a healthy atmosphere and academic quality is necessary to develop services to the students, especially the indicators are considered the most important by students who expected to create the academic services dynamic and innovative.
Abdurrahman, D., & Prasetyo, T. P. (2016). Mengukur Tingkat Kepuasan Mahasiswa dalam Pembelajaran dengan Memnggunka n Sistem Pakar (Studi Kasus: Mahasiswa Teknik Informatika). Jurnal J-Ensitec, 2 (2) 56-70.
Alvianti. (2005). Manajemen Kualitas Pendekatan SisiKualitatif. Bandung: Remaja Rosdakarya.
Apriliana, A. F., Santoso, S., & Sumaryati, S. (2014). Pengaruh Kualitas Pelayanan Akademik Terhadap Mahasiswa BKK Pendidikan Akutansi Program Studi Pendidikan Ekonomi Fakultas Keguruan dan Ilmu Pendidikan Universitas Sebelas Maret Surakarta. JUPE UNS, 2 (3), 211-223.
Douglas, J. (2015). Student satisfaction and dissatisfaction: a study in the higher education context. . E-Thesis Online Service .
Kanca, I. N., & Dartini, N. P. (2015). Tingkat Kepuasan Mahasiswa Terhadap Kualitas Layanan Akademik Jurusan Penjaskesrek. Jurnal Penjakora. Jurnal Penjakora, 2 (2).
Lien, P. T. (2017). Training Service Quality and its Effects on Student Satisfaction: Case of a Vietnam University. International Journal of Academic Research in Business and Social Sciences, 7 (4), 99-110.
Mulyawan, A., & Sidharta, I. (2014). Determinan Kualitas Layanan Akademik di STMIK Mardira Indonesia Bandung. Jurnal Comptech & Bisnis, 8 (1), 13-24.
Nugraha, N., Nasution, A., & Amaranti, R. (2016). Pengembangan Model Services Quality Untuk Peningkatan Kualituas Layanan Akademik Internal di Perguruan Tinggi. Ethos: Jurnal Penelitian dan Pengabdian, 4 (2), 191-198.
Partawibawa, A., Fathudin, S., & Widodo, A. (2014). Peran Pembimbing Akademik Terhadap Pembentukan Karakter Mahasiswa. Jurnal Pendidikan Teknologi dan Kejuruan, 22 (2).
Purnama, N. (2006). Manajemen Kualitas: Perspektif Global. Yogyakarta: Ekonisia.
Ratminto, & Winarsih, A. S. (2009). Manajemen Pelayanan: Pengembangan Model Konseptual, Penerapan Citizen’s Charter dan Standar Pelayanan Minimal. Yogyakarta: Pustaka Pelajar.
Rinala, I. N., Yudana, I. M., & Natajaya, I. N. (2013). Pengaruh Kualitas Pelayanan Akademik Terhadap Kepuasan dan Loyalitas Mahasiswa pada Sekolah Tinggi Pariwisata Nusa Dua Bali. Jurnal Penelitian Pascasarjana UNDIKSHA, 4 (1).
Sani, K., Winarno, W. W., & Fauziati, S. (2015). Strategi Peningkatan Model Layanan Sistem Informasi Akademik Mahasiswa Menggunakan Framework ITIL V.3 dan COBIT 4.1 di Universitas Ahmad Dahlan Yogyakarta. Semnasteknomedia Online, 3 (1), 25-30.
Sopiatin, P. (2010). Manajemen Belajar Berbasis Kepuasan Siswa. Bogor: Ghalia Indonesia.
Tjiptono, F. (2004). Manajemen Jasa. Yogyakarta: Andi.
Tjiptono, F. (2014). Pemasaran Jasa: Prinsip, Penerapan dan Penelitian. Yogyakarta: Andi.
Tjiptono, F. (2000). Perspektof Manajemen dan Pemasaran. Yogyakarta: Andi.
Woodal, T., Hiller, A., & Resnick, S. (2014). Making sense of higher education: students as consumers and the value of the university experience. Journal od Studies in Higher Education, 39 (1), 48-67.
Yousapronpaiboon, K. (2014). Measuring Higher Education Service Quality in Thailand. Procedia - Social and Behavioral Sciences, 116, 1088-1095.
In-Text Citation: (Ridhwan, Ghani, Basyariah, & Andini, 2018)
To Cite this Article: Ridhwan, M., Ghani, N. A., Basyariah, S., & Andini, M. R. (2018). Academic Service and Student Satisfaction: A Case Study on Sekolah Tinggi Agama Islam Negeri Teungku Dirundeng Meulaboh – Indonesia. International Journal of Academic Research in Business and Social Sciences, 8(4), 726–736.
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode