Prediction of Information Technology and Management Supports on Intention towards Paperless among Malaysian Public University Staff: A Pilot Study

Intention towards paperless become the heart of government transformation agenda through an electronic government program that is able to foster a sustainable environment at workplace. In human resource perspective, the desires of employees to practice paperless must be succeeded because they are the front-line operator to act for the effective and efficient work system that leads to organizational top performance. It is understood that recently, there are various issues reveal in the unsuccessful paperless process in organizations that depicts low intention towards paperless among the employees. Thus, organizations have to promote the intention towards paperless among their employees in order to improve their service delivery through proper paperless process. Information technology support and management support are revealed as possible determinants in influencing intention towards paperless among the employees. The purpose of this paper is to assess a small size of sample data on the IT support, management support and intention towards paperless in one of Malaysian public universities. Analysis on the content and face validity of the instrument leads to some improvement of the items used. As a result, reliability test of the instrument indicates all the constructs of the study are reliable (above 0.70) with high internal consistency of the items. Thus, the data for pilot study show evidence of reasonable regularity.