Critical Success Factor for Sustainable Facilities Management: A Review of Literature

Effort to sustainable facilities management (SFM) requires a paradigm shift in terms of management, technology adoption and end-user behaviors. In order to achieve the above efforts, the main role that the FM profession can play is by encouraging management hierarchy in the organization and end users to understand the importance and impact of sustainable development. At the same time, FM professions need to be proactive and be a good role model in managing the facilities and services of a building. According to previous research, the sustainable facilities management process and practices are unclear and immature. Therefore, the objective of this study is to identify and compile critical success factors in order to give a positive impact on implementing SFM, as per the literature. The study used content analysis method with frequency analysis. Nineteen success factors were identified. The most common identified success factors in the literature are strict legislation set by the government, organization’s sustainability policy, the commitment and the perception of practicing facilities manager, the involvement of senior management personnel and organizations should provide training and practical management tools for facilities managers. One of the future research can aim towards conducting a severity analysis of the identified factors with regard to the facilities management industry.