ISSN: 2222-6990
Open access
The implementation of lean in healthcare, particularly public and private hospitals can reduce processes and procedures such as patient information, waiting time, and processes of discharge. Moreover, lean practices can reduce waste and improve productivity based on the lean practices and techniques combined with continuous improvement. The aim of this study is to propose the relationship between the lean healthcare practices (LHP) and performance improvement measurement (PIM). LHP is expected to be suitable to their characteristics and improve their competitiveness, business performance, and achievement of business excellence operation in Malaysian healthcare industry. The researcher will propose three phase of research activities for this study. The first phase is the critical literature review. In the second phase, the research activities will focus on data collection. In this phase, the researcher will conducting validation case study. In the third phase, the research activities will be on data analysis. The input data would be analyzed using SPSS and SEM. healthcare improvement performance measurement has been in existence for many years, it seems that there is no consensus on the collective strategic set of measures used by companies. User friendly and systematic practice content are structured according to LHPI initiative, quality improvement effort, and performance improvement systems for continuous assessment to monitor and manage the level of quality service improvement and sustainable hospital performance.
Abdelhadi, A. (2015). Investigating emergency room service quality using lean manufacturing. International Journal of Health Care Quality Assurance, 28(5), 510-519.
Achanga, P., Shehab, E., Roy, R., & Nelder, G. (2006). Critical success factors for lean implementation within SMEs. Journal of Manufacturing Technology Management, 17(4), 460-471.
Aij, K. H., Visse, M., & Widdershoven, G. A. M. (2015). Lean leadership: An ethnographic study. Leadership in Health Services, 28(2), 119-134.
Al-Hyari, K., Hammour, S. A., Zaid, M. K. S. A., & Haffar, M. (2016). The impact of lean bundles on hospital performance: Does size matter? International Journal of Health Care Quality Assurance, 29(8), 877-894.
Arawati, A. (2005). The structural linkages between TQM, product quality performance, and business performance: Preliminary empirical study in electronics companies. Singapore Management Review, 27(1), 87-105.
Cheng, S. Y., Bamford, D., Papalexi, M., & Dehe, B. (2015). Improving access to health services – challenges in lean application. International Journal of Public Sector Management, 28(2), 121-135.
Dixon-Woods, M., Leslie, M., Bion, J., & Tarrant, C. (2012). What counts? An ethnographic study of infection data reported to a patient safety program. Milbank Quarterly, 90(3), 548-591.
Elg, M., Broryd, K. P., & Kollberg, B. (2013). Performance measurement to drive improvements in healthcare practice. International Journal of Operations & Production Management, 33(11/12), 1623-1651.
Flynn, B. B., Sakakibara, S., & Schroeder, R. G. (1995). Relationship between JIT and TQM: Practice and performance. Academy of Management Journal, 38(5), 1325-1360.
Gadolin, C., & Andersson, T. (2017). Healthcare quality improvement work: A professional employee perspective. International Journal of Health Care Quality Assurance, 30(5), 410-423.
Gu, X., & Itoh, K. (2016). Performance indicators: Healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815.
Gupta, S., Sharma, M., & Vijaya, S. M. (2016). Lean services: A systematic review. International Journal of Productivity and Performance Management, 65(8), 1025-1056.
Habidin, N. A., Omar, C. M. Z. C., & Ibrahim, N. (2012). Confirmatory factor analysis for lean healthcare practices in Malaysian healthcare industry. Journal of Contemporary Issues and Thought, 2(1), 17–26.
Hong, P., Yang, M. G. M., & Dobrzykowski, D. D. (2014). Strategic customer service orientation, lean manufacturing practices and performance outcomes: An empirical study. Journal of Service Management, 25(5), 699-723.
Hwang, K., Dongarra, J., & Fox, G. C. (2013). Distributed and cloud computing: from parallel processing to the internet of things. Morgan Kaufmann: Waltham.
Ignone, G., Mossa, G., Mummolo, G., Pilolli, R., & Ranieri, L. (2013). Increasing public healthcare network performance by de?hospitalization: A patient pathway perspective. Strategic Outsourcing: An International Journal, 6(1), 85-107.
Jamaludin, N. H., Habidin, N. F., Shazali, N. A., Ali, N., & Khaidir, N. A. (2013). Exploring sustainable healthcare service and sustainable healthcare performance: based on Malaysian healthcare industry. Journal of Sustainable Development Studies, 3(1).
Kaplan, G. S., Patterson, S. H., Ching, J. M., & Blackmore, C. C. (2014). Why lean doesn’t work for everyone. BMJ Quality and Safety, 23(12), 970-973.
Khaidir, N. A., Habidin, N. F., Ali, N., Shazali, N. A., & Jamaludin, N. H. (2013). Six sigma and organizational performance in Malaysian healthcare industry. Journal of Business and Management, 6(5), 29–37.
Kollberg, B., Dahlgaard, J. J., & Brehmer, P. (2007). Measuring lean initiatives in health care services: Issues and findings. International Journal of Productivity and Performance Management, 56(1), 7–24.
Lu, H., Wang, W., Xu, L., Li, Z., Ding, Y., Zhang, J., & Yan, F. (2017). Healthcare seeking behaviour among Chinese elderly. International Journal of Health Care Quality A
In-Text Citation: (Habidin, Anuar, Fuzi, Ong, & Harun, 2018)
To Cite this Article: Habidin, N. F., Anuar, A., Fuzi, N. M., Ong, S. Y. Y., & Harun, M. F. (2018). The Lean Healthcare Practices and Performance Improvement Measurement for the Malaysian Healthcare Industry. International Journal of Academic Research in Business and Social Sciences, 8(6), 1238–1246.
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode