ISSN: 2222-6990
Open access
The motivation behind this examination was to research the connection between Knowledge Management (KM) and Organizational Performance (OP) in Jordanian higher-education institutions (HEIs). KM forms included knowledge identification, knowledge acquisition, knowledge storage, knowledge sharing, and knowledge application. In the interim, measures of organizational performance included Job satisfaction and Customer (Students) satisfaction. Based on the theoretical framework, one hypothesis was developed and statistically tested. The examination utilized a cross-sectional review procedure. The examples were drawn from Jordanian HEIs (public universities) utilizing a stratified irregular testing technique in light of the catalog given by the Ministry of Higher Education and Scientific Research in Jordan. The last number of respondents, associated with this investigation, was 70 respondents from schools (faculties) within 5 public universities. At last, the discoveries from this examination gave experimental proof that KM has a noteworthy and positive effect on organizational performance.
Alhammad, F, Faori, S. & Abu Husan, L. (2009). Knowledge sharing in the Jordian Universities, Journal of Knowledge Management Practice, Vol.10, No. 3.
Amin, N. W. G. (2006). Higher education in Sudan and knowledge management applications. Information and Communication Technologies, 1, 60-65.
Anantatmula, V. S. (2007). Linking KM effectiveness attributes to organizational performance. The Journal of Information and Knowledge Management Systems, 37(2), 133-149.
Asoh, D. A., Belardo, S., & Crnkovic, J. (2007). Assessing knowledge management: Refining and cross validating the knowledge management index using SEM techniques. International Journal of Knowledge Management, 3(2), 1-30.
Carlucci, D., & Schiuma, G. (2006). Knowledge asset value spiral: Linking knowledge assets to company performance. Knowledge and process Management, 13(1), 35-46.
Choy, S. C. (2006). Critical success factors to knowledge management implementation: A holistic approach. Paper presented at the Knowledge Management International Conference and Exhibition, Kuala Lumpur, Malaysia.
Conway, G. P. (2003). Higher education trends in the 21st century. Retrieved from available online at http://www.degreeinfo.com/article11_1.html.
Daud, S., AbdulRahim, R. E., & Alimun, R. (2008). Knowledge creation and innovation in classroom. World Academy of Science, Engineering and Technology (39), 241-245.
Deshpandé, R., Farley, J. U., & Webster Jr, F. E. (1993). Corporate culture, customer orientation, and innovativeness in Japanese firms: a quadrad analysis. The journal of Marketing, 23-37.
IACQA 2012: The International Arab Conference on Quality Assurance in Higher Education.
Ju, T., Lin, B., Lin, C., & Kuo, H.-J. (2006). TQM critical factors and KM value chain activities. Total Quality Management, 17(3), 373–393.
Kanji, G. K., & Tambi, A. M. (1998). Total quality management and higher education in Malaysia. Total Quality Management, 9(4/5), 130-132.
Kidwell, J. J., Vander Linde, K. M., & Johnson, S. L. (2000). Applying corporate knowledge management practices applying corporate in higher education. Educause Quarterly(4), 28-33.
Kidwell, J. J., Vander Linde, K. M., & Johnson, S. L. (2000). Applying corporate knowledge management practices applying corporate in higher education. Educause Quarterly(4), 28-33.
Kiessling, T. S., Richey, R. G., Meng, J., & Dabic, M. (2009). Exploring knowledge management to organizational performance outcomes in a transitional economy. Journal of World Business(44), 421–433.
Kirby, J. (2005). Toward a theory of high performance. Harvard Business Review, 83, 30-39.
Lee, K. C., Lee, S., & Kang, I. W. (2005). KMPI: Measuring knowledge management performance. Information & Management, 42, 469-482.
Levett, G. P., & Guenov, M. D. (2000). A methodology for knowledget management implementation. Journal of Knowledge Management, 4(3), 258-269.
Liao, S.-h., & Wu, C.-c. (2009). The relationship among knowledge management, organizational learning, and organizational performance. International Journal of Business and Management, 4(4), 64-76.
McKeen, J. D., Zack, M. H., & Singh, S. (2006). Knowledge management and organizational performance: An exploratory survey. Paper presented at the 39th Hawaii International Conference on System Sciences, Hawaii.
Mohammad, A. H., Hamdeh, M. A., & Sabri, A. T. (2010). Developing a theoretical framework for knowledge acquisition. European Journal of Scientific Research, 42(3), 453-463.
Muhammad, N., Rahman, B. A., Abd Rahman, W. Z., Idris, A. R., Sabri, S. M., & Jusoff, K. (2011). Knowledge management practices (KMP) and academic performance in Universiti Teknologi Mara (UITM) Terengganu, Malaysia. World Applied Sciences Journal, 12(Special Issue on Creating a Knowledge Based Society), 21-26.
Poister, T. H. (2003). Measuring performance in public and nonprofit organizations. San Francisco: John Wiley & Sons, Inc.
Richard, P. J., Devinney, T. M., Yip, G. S., &
In-Text Citation: (Alshatnawi, Ghani, & Kunanusorn, 2018)
To Cite this Article: Alshatnawi, H. A. M., Ghani, M. A., & Kunanusorn, A. (2018). Linking Knowledge Management and Organizational Performance in Higher Education: Empirical Evidence from Jordanian Universities. International Journal of Academic Research in Business and Social Sciences, 8(12), 785–796.
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode