ISSN: 2222-6990
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The implementation of the SME Masterplan 2012-2020 for the small and medium enterprises (SMEs) is expected to raise contribution share to total exports in gross domestic product (GDP) by 2020 in Malaysia. In this regard, the role of information, communication and technologies (ICT) is inevitable. This paper has two objectives. First is to identify the types of ICT device and network used by SMEs and their levels of ICT usage. Second is to determine their levels of exporting activity. Questionnaire is a main instrument for the data collection. Respondents consist of 14 SMEs. Sample size was determined after the discussion with the staff of SME Corp. Malaysia in the head office in Kuala Lumpur in this year, 2018. Majority of SMEs are from Selangor, followed by Perak and Kedah. Tablets/smartphones are the most popular types of ICT device among the respondent SMEs. In general, most respondents have only a moderate level of ICT usage in their business operations. Meanwhile, their level of exporting activity is very low. Ignoring this issue would hinder the achievement of economic growth. Therefore, even though this study is rather small, it provides a foundation of knowledge for further research on ICT usage performance of SMEs with the aim of increasing their level of exports in future.
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In-Text Citation: (Karim et al., 2018)
To Cite this Article: Karim, N. A.-H. A., Jalil, N. A., Ramli, N. R. @, Zulkifli, N., Aziz, S. N. A., & Zakariya, Z. (2018). ICT Usage Performance of Small and Medium Enterprises and Their Exporting Activity in Malaysia. International Journal of Academic Research in Business and Social Sciences, 8(12), 2335–2346.
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