Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Roles of Facebook Usage among SMEs in Malaysia

Melissa Wee, Nurfatihah Yusrey, Mohd Zaki Sadik, Noraznira Abd Razak, Najihah Hanisah Marmaya , Heri Yanto

http://dx.doi.org/10.6007/IJARBSS/v10-i3/7085

Open access

The main objective of this study is to examine the roles of Facebook usage among SMEs in Malaysia. It has been argued that interactivity, cost effectiveness and compatibility are the factors of Facebook usage among SMEs in Malaysia. Since such usage among SMEs has increased continuously due to its features that are interactivity, cost effectiveness and compatibility, three hypotheses were postulated in this study. This study applies Statistical Package for Social Science (SPSS) method in analyzing the data that were distributed to 84 respondents through questionnaires. The findings of this study demonstrated that cost effectiveness and compatibility have positive relationship on Facebook usage among SMEs in Malaysia. Meanwhile, interactivity has no relationship on Facebook usage among SMEs in Malaysia. [The outcome of this study shall assist the government agencies to in facilitating contents during trainings and coaching session with the entrepreneurs.

Abou-Shouk, M., Megicks, P., & Lim, W. M. (2013). Perceived benefits and e-commerce adoption by SME travel agents in developing countries: Evidence from Egypt. Journal of Hospitality & Tourism Research, 37(4), 490-515.
Ainin, S., Parveen, F., Moghavvemi, S., Jaafar, N. I., & Mohd Shuib, N. L. (2015). Factors influencing the use of social media by SMEs and its performance outcomes. Industrial Management & Data Systems, 115(3), 570-588.
Alam, S. S., & Noor, M. K. M. (2009). ICT adoption in small and medium enterprises: An empirical evidence of service sectors in Malaysia. International Journal of Business and management, 4(2), 112-125.
Albright, S. C., Winston, W., & Zappe, C. (2010). Data analysis and decision making. Cengage Learning.
Beloff, N., & Pandya, P. (2010). Advertising models on social networks for SMEs-An advertising methodology. In 2010 International Conference on Internet Technology and Applications (pp. 1-6). IEEE.
Bonsón, E., & Ratkai, M. (2013). A set of metrics to assess stakeholder engagement and social legitimacy on a corporate Facebook page. Online Information Review, 37(5), 787-803.
Brown, I., & Russell, J. (2007). Radio frequency identification technology: An exploratory study on adoption in the South African retail sector. International journal of information management, 27(4), 250-265.
Bruhn, M., Schoenmueller, V., & Schäfer, D. B. (2012). Are social media replacing traditional media in terms of brand equity creation?. Management Research Review, 35(9), 770-790.
Bucy, E. P., & Tao, C. C. (2007). The mediated moderation model of interactivity. Media Psychology, 9(3), 647-672.
Burton-Jones, A., & Gallivan, M. J. (2007). Toward a deeper understanding of system usage in organizations: A multilevel perspective. MIS quarterly, 31(4). 48.
Chong, A. Y. L., Chan, F. T., & Ooi, K. B. (2012). Predicting consumer decisions to adopt mobile commerce: Cross country empirical examination between China and Malaysia. Decision Support Systems, 53(1), 34-43.
Cooper, R. B., & Zmud, R. W. (1990). Information technology implementation research: a technological diffusion approach. Management science, 36(2), 123-139.
Derham, R., Cragg, P., & Morrish, S. (2011). Creating Value: An SME And Social Media. PACIS, 53, 1-9.
Dong-Hun, L. (2010). Korean consumer & society: growing popularity of social media and business strategy. Semi Quarterly, 3(4), 112.
Edosomwan, S., Prakasan, S. K., Kouame, D., Watson, J., & Seymour, T. (2011). The history of social media and its impact on business. Journal of Applied Management and entrepreneurship, 16(3), 79-91.
Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: an integrated model. MIS quarterly, 27(1), 51-90.
Goldfarb, A., & Tucker, C. (2011). Online display advertising: Targeting and obtrusiveness. Marketing Science, 30(3), 389-404.
Ha, L., & James, E. L. (1998). Interactivity reexamined: A baseline analysis of early business web sites. Journal of broadcasting & electronic media, 42(4), 457-474.
Handayani, P. W., & Lisdianingrum, W. (2011, December). Impact analysis on free online marketing using social network Facebook: Case study SMEs in Indonesia. In 2011 International Conference on Advanced Computer Science and Information Systems (pp. 171-176). IEEE.
Jiang, Z., & Benbasat, I. (2007). Research note—investigating the influence of the functional mechanisms of online product presentations. Information Systems Research, 18(4), 454-470.
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business horizons, 53(1), 59-68. 49
Kelleher, T. (2009). Conversational voice, communicated commitment, and public relations outcomes in interactive online communication. Journal of communication, 59(1), 172-188.
Kietzmann, J. H., Silvestre, B. S., McCarthy, I. P., & Pitt, L. F. (2012). Unpacking the social media phenomenon: towards a research agenda. Journal of public affair

In-Text Citation: (Wee et al., 2020)
To Cite this Article: Wee, M., Yusrey, N., Sadik, M. Z., Razak, N. A., Marmaya, N. H., & Yanto, H. (2020). Roles of Facebook Usage among SMEs in Malaysia. International Journal Academic Research in Business and Social Sciences, 10(3), 723–732.