ISSN: 2222-6990
Open access
Technological changes all over the world and globalization have posed great challenges to the Nigeria Banking sector. The study focuses on technological environment and performance of Deposit Money Banks in Enugu State. The specific objectives were to determine the extent to which perceived usefulness of technology influence innovation/creativity in the Deposit Money Banks of Enugu State, ascertain the nature of the relationship between perceived ease of use and customer satisfaction in the Deposit Money Banks of Enugu State, and examine the effect of technological facilities on employee performance in Deposit Money Banks of Enugu State. The study had a population size of 344, out of which a sample size of 185 was realized using Taro Yamane’s formula at 5% error tolerance and 95% level of confidence. An instrument used for data collection was primarily questionnaire. Out of 185 copies of the questionnaire that were distributed, 164 copies were returned while 21 were not returned. The survey research design was adopted for the study. The hypotheses were tested using Pearson Product Moment Correlation coefficient and Simple Linear Regression statistical tools. The findings indicated that Perceived usefulness of technology to a large extent influenced innovation/creativity in Deposit Money Banks of Enugu State (r = 0.897; F = 668.948; t = 3.448; p< 0.05). There was a positive relationship between perceived ease of use and customer satisfaction in Deposit Money Banks of Enugu State (r =.740, P<.05). Technological facilities significantly affected employee performance in Deposit Money Banks of Enugu State (r = 0.843; F = 397.990; t = 3. 873; p< 0.05). The study concluded that the technological environment effectively promotes banking activities and at the same time encourages customer satisfaction. The study recommended that financial institutions should create a platform where they will educate their customers on how to use the e- banking facilitates which will go a long way to boost customer satisfaction in most banks.
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In-Text Citation: (U & Chukwemeka, 2020)
To Cite this Article: U, N.-O. P., & Chukwemeka, N. (2020). Technological Environment and Performanc of Deposit Money Banks in Enugu state, Nigeria. International Journal of Academic Research in Business and Social Sciences, 10(6), 231–256.
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