Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Role of Cloud Computing in Service Quality, Information Quality & Low Costs: An Empirical Study on Jordanian Customs

Khaled Alzoubi, Nader Mohammad Aljawarneh, Yousef Alsafadi, Ahmad Tawfig Al-Radaideh, Shadi Altahat

http://dx.doi.org/10.6007/IJARBSS/v10-i6/7330

Open access

The study seeks to define the role of cloud computing in service quality, information quality and low costs. To achieve this research purpose, 207 employees were surveyed and there were 187 questionnaires valid for statistical analysis, adopting the descriptive approach. Questionnaires were used to measure the cloud computing impact on Jordanian customs. The study concluded that there was a high usage level of cloud computing and high level of application of service quality and information quality. In addition, there was a statistically significant correlation between cloud computing and service quality, information quality, and low costs. In light of the aforementioned results, Implementations for cloud computing and service quality, information quality, and low costs are discussed.

Abualoush, S. H., Obeidat, A. M., Tarhini, A., Masa’deh, R. E., & Al-Badi, A. (2018). The role of employees’ empowerment as an intermediary variable between knowledge management and information systems on employees’ performance. VINE Journal of Information and Knowledge Management Systems, 48(2), 217-237.
Akpan, H. A., &Vadhanam, B. R. (2015). A survey on quality of service in cloud computing. International Journal of Computer Trends and Technology, 27(1), 58-63.
Al-Badarin, R. Q., & Al-Azzeam, A. H. (2017). Job design and its impact on the job strain: Analysing the job as a moderating variable in the private hospitals in Irbid. International Journal of Humanities and Social Science, 7(3), 152-168.
Al-bdareen, R. (2020). The Impact of the Administrative Empowerment on the Employees Performance Management Process. International Journal of Asian Social Science, 10(4), 193-206.
Al-Bdareen, R., & Khasawneh, H. (2019). Human resources staffing process and its impact on job involvement: Irbid District Electricity Company as a case study. Problems and Perspectives in Management, 17(2), 254.
Al-Bourini, F. A., Aljawarneh, N. M., Bourini, I., Almaaitah, M. F., &kaderAlomari, K. A. (2020). Directing Strategic Decision and Perceived Faculty Performance Using PLS Analysis and Monte Carlo Simulation in Jordanian Private Universities. Journal of Talent Development and Excellence, 12(3s), 2235-2252.
Al-Jawarneh, N. M. S. (2016). Case Study: Business Management School at the Turkish Republic of North Cyprus and how Strategic Thinking and Planning Can Improve the Performance of the Organization to Maintain Stable between Competitors. ?
Aljawarneh, N. M. S., &Atan, T. (2018). Linking Tolerance to Workplace Incivility, Service Innovative, Knowledge Hiding, and Job Search Behavior: The Mediating Role of Employee Cynicism. Negotiation and Conflict Management Research, 11(4), 298-320.
Aljawarneh, N., & Al-Omari, Z. (2018). The Role of Enterprise Resource Planning Systems ERP in Improving Customer Relationship Management CRM: An Empirical Study of Safeway Company of Jordan. International Journal of Business and Management, 13(8), 86-100.
Alomari, K. (2010). Management bias as a cause of employee weak performance: Case Study at Jadara University. Management Science Letters, 10(8), 1729-1736.
Alomari, K. A. K. (2020). Linking between E-government and Money Laundering: The Mediating Role of Compliance Unit. INTERNATIONAL JOURNAL OF ACADEMIC RESEARCH IN BUSINESS AND SOCIAL SCIENCES, 10(2).
Alomari, Z. (2020). Does human capital moderate the relationship between strategic thinking and strategic human resource management? Management Science Letters, 10(3), 565-574.
Al-Omari, Z. S., Aljawarneh, N., Davut, S., & Salah, A. (2018). The Impact of Marketing Mix Elements on Forming Mental Images about Islamic Banks in Jordan: An Empirical Study. OFFICIAL, 12, 54.
Al-Omari, Z., Alomari, K., & Aljawarneh, N. (2020). The role of empowerment in improving internal process, customer satisfaction, learning and growth. Management Science Letters, 10(4), 841-848.
Alshare, F., Aljawarneh, N., Alomari, K., Alomari, Z., Albdareen, R., AAlwagfi, A., &Alradaideh, A. (2020). Factors influencing cellular device purchase decisions in Jordan. Management Science Letters, 10(11), 2501-2506.
Alwagfi, A. A., Aljawarneh, N. M., & Alomari, K. A. (2020). Work Ethics and Social Responsibility: Actual and Aspiration. Journal of Management Research, (12)1, 26-36.
Barney, J. B. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17, (1), pp.99–120.
Buyya, R., Yeo, C. S., Venugopal, S., Broberg, J., Brandic, I. (2009). Cloud computing and emerging IT platforms: Vision, hype, and reality for delivering computing as the 5th utility, 25, pp. 599-616.
Cunha, C. R., Morais, E. P., Sousa, J. P., & Gomes, J. P. (2017). The role of cloud computing in the development of information systems for SMEs. Journal of Cloud Computing, 2017, 1-7.
Educause. (

In-Text Citation: (Alzoubi et al., 2020)
To Cite this Article: Alzoubi, K., Aljawarneh, N. M., Alsafadi, Y., Al-Radaideh, A. T., & Altahat, S. (2020). Role of Cloud Computing in Service Quality, Information Quality & Low Costs: An Empirical Study on Jordanian Customs. International Journal of Academic Research in Business and Social Sciences, 10(6), 522–532.