Beyond the Call of Duty: Determinants and Consequences of Organizational Citizenship Behaviour on Going 21st Century

Siti Aishah  Edros; Saiful Azley  Samsudin; Wan Mohd Razman Wan  Yusof

Organizational citizenship behaviour (OCB) is most chosen topics that has being discussed year by year, time by time, among researchers and practitioners. (Karam et al, 2011). A part of that, OCB are the behaviour that not only for the formal tasks but also for conducted the extra role in the organization. (Carpenter et al, 2014.) .This current paper basically will review the several type of OCB, consequences of OCB that novelty of this paper, author will discussed about positive and negative side of OCB, Beside that, author will propose the conceptual framework that can be take into consideration in future research Furthermore, author also found ten (10) trend of OCB in this 21st Century that can be the next topic to be discussed in the future in order to get the benefit from OCB dimensions. This paper also have the resources that finds the article which are used the systematic literature review, author use the correct keywords and make sure the eligibility of the information needed. Hence, several keywords were identified to conduct the literature review. In the case of this study, the necessary and relevant supporting materials were obtained using electronic da ta bases available at the university’s library databases which include Scopus, SAGE, Academia, and Research Gate. Lastly, author included the conclusion part which are their hopes and beneficial elements to all the reader.

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In-Text Citation: (Edros et al., 2020)
To Cite this Article: Edros, S. A., Samsudin, S. A., & Yusof, W. M. R. W. (2020). Beyond the Call of Duty: Determinants and Consequences of Organizational Citizenship Behaviour on going 21st Century. International Journal of Academic Research in Business and Social Sciences, 10(7), 671–682.

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Beyond the Call of Duty: Determinants and Consequences of Organizational Citizenship Behaviour on Going 21st Century

Siti Aishah Edros, Saiful Azley Samsudin, Wan Mohd Razman Wan Yusof

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