Lean Healthcare Practices Improve the Patient Performance in Public Hospitals

Abdelhadi, A., & Shakoor, M. (2014). Studying the efficiency of inpatient and outpatient pharmacies using lean manufacturing. Leadership in Health Services, 27(3), 255–267. https://doi.org/10.1108/LHS-04-2013-0019
Abdelhadi, A., & Shakoor, M. (2014). Studying the efficiency of inpatient and outpatient pharmacies using lean manufacturing. Leadership in Health Services, 27(3), 255–267. https://doi.org/10.1108/LHS-04-2013-0019
Adjei, E., & Mensah, M. (2016). Adopting total quality management to enhance service delivery in medical records: Exploring the case of the Korle-Bu Teaching Hospital in Ghana. Records Management Journal, 26(2), 140–169. https://doi.org/10.1108/RMJ-01-2015-0009
Azyan, A. Z. H., Pulakanam, V., & Pons, D. (2017). Success factors and barriers to implementing lean in the printing industry: A case study and theoretical framework. Journal of Manufacturing Technology Management, 28(4), 458–484. https://doi.org/10.1108/JMTM-05-2016-0067
Al-Balushi, S., Sohal, A. S., Singh, P. J., Hajri, A. Al, Farsi, Y. M. A., & Abri, R. Al. (2014). Readiness factors for lean implementation in healthcare settings - a literature review. Journal of Health, Organisation and Management, 28(2), 135–153. https://doi.org/10.1108/JHOM-04-2013-0083
Bhargava, A., Thakur, A., Mishra, B., Taneja, J., Dogra, V., Loomba, P. (2012). Patient satisfaction survey of microbiological tests done in G.B. Pant Hospital. International Journal of Health Care Quality Assurance Article information: Nternational Journal of Health Care Quality Assurance, 20, 572–584. https://doi.org/10.1108/09526860710819440
Asma Shabbir, Shahab Alam Malik, Shujah Alam Malik (2016). Measuring Patients’ Healthcare Service Quality Perceptions, Satisfaction, And Loyalty in Public and Private Sector Hospitals In Pakistan. International Journal of Quality & Reliability Management, 33:5, 538-557
Balasubramanian, M. (2016). Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Science Journal of Public Health, 4(4), 271. https://doi.org/10.11648/j.sjph.20160404.11
Bamford, D., Forrester, P., Dehe, B., & Leese, R. G. (2015). Partial and iterative lean implementation: Two case studies. International Journal of Operations and Production Management, 35(5), 702–727. https://doi.org/10.1108/IJOPM-07-2013-0329
Bhat, S., Gijo, E. V., & Jnanesh, N. A. (2014). Application of Lean Six Sigma methodology in the registration process of a hospital. International Journal of Productivity and Performance Management, 63(5), 613–643. https://doi.org/10.1108/IJPPM-11-2013-0191
Brajer-Marczak, R., & Wiendlocha, A. (2018). Lean Management Concept in Hospital Management – Possibilities and Limitations. Management Sciences, 23(1), 4–12.
https://doi.org/10.15611/ms.2018.1.01
Burgess, N., & Radnor, Z. (2013). Evaluating Lean in healthcare. International Journal of Health Care Quality Assurance, 26(3), 220–235. https://doi.org/10.1108/09526861311311418
Burgess, N., & Radnor, Z. (2013). Evaluating Lean in healthcare. International Journal of Health Care Quality Assurance, 26(3), 220–235. https://doi.org/10.1108/09526861311311418
Carter, J. C., and Silverman, F. N. (2016). Using HCAHPS data to improve hospital care quality. The TQM Journal, Vol. 28 No. 6, pp. 974-990.
Cavallone, M., Magno, F., & Zucchi, A. (2017). Improving service quality in healthcare organisations through geomarketing statistical tools. TQM Journal, 29(5), 690–704. https://doi.org/10.1108/TQM-12-2016-0104
Chaplin, L., Heap, J., & O’Rourke, S. T. J. (2016). Could “Lean Lite” be the cost effective solution to applying lean manufacturing in developing economies? International Journal of Productivity and Performance Management, 65(1), 126–136. https://doi.org/10.1108/IJPPM-02-2015-0034
Chaplin, L., Heap, J., & O’Rourke, S. T. J. (2016). Could “Lean Lite” be the cost effective solution to applying lean manufacturing in developing economies? International Journal of Productivity and Performance Management, 65(1), 126–136. https://doi.org/10.1108/IJPPM-02-2015-0034
Chavez, R., Gimenez, C., Fynes, B., Wiengarten, F., and Yu, W. (2013). Internal lean practices and operational performance: the contingency perspective of industry clockspeed. International Journal of Operations & Production Management, Vol. 33 No. 5, pp. 562-588
Cheng, S. Y., Bamford, D., Papalexi, M., & Dehe, B. (2015). Improving access to health Services - Challenges in lean application. International Journal of Public Sector Management, 28(2), 121–135. https://doi.org/10.1108/IJPSM-05-2014-0066
Chiarini, A., & Baccarani, C. (2016). TQM and lean strategy deployment in Italian hospitals: Benefits related to patient satisfaction and encountered pitfalls. Leadership in Health Services, 29(4), 377–391. https://doi.org/10.1108/LHS-07-2015-0019
Collden, C., Gremyr, I., Hellstrom, A., & Sporraeus, D. (2017). A value-based taxonomy of improvement approaches in healthcare. Journal of Health, Organisation and Management, 31(4), 445–458. https://doi.org/10.1108/JHOM-08-2016-0162
Collden, C., Gremyr, I., Hellstrom, A., & Sporraeus, D. (2017). A value-based taxonomy of improvement approaches in healthcare. Journal of Health, Organisation and Management, 31(4), 445–458. https://doi.org/10.1108/JHOM-08-2016-0162
Collden, C., Gremyr, I., Hellstrom, A., & Sporraeus, D. (2017). A value-based taxonomy of improvement approaches in healthcare. Journal of Health, Organisation and Management, 31(4), 445–458. https://doi.org/10.1108/JHOM-08-2016-0162
Johnson, D. M., Russell, R. S., White, S. W. (2016). Perceptions of care quality and the effect on patient satisfaction. International Journal of Quality & Reliability Management, Vol. 33 Issue: 8, pp.1202-1229, https://doi.org/10.1108/IJQRM-08-2015-0121
Deblois, S., & Lepanto, L. (2016). Lean and Six Sigma in acute care: a systematic review of reviews. International Journal of Health Care Quality Assurance, 29(2), 192–208. https://doi.org/10.1108/IJHCQA-05-2014-0058
Drotz, E., Poksinska, B. (2014). Lean in healthcare from employees’ perspectives. Journal of Health Organization and Management, Vol. 28 Issue: 2, pp.177-195, https://doi.org/10.1108/JHOM-03-2013-0066
Eriksson, N. (2017). Hospital management from a high reliability organizational change perspective: A Swedish case on Lean and Six Sigma. International Journal of Public Sector Management, 30(1), 67–84. https://doi.org/10.1108/IJPSM-12-2015-0221.
Ali, F., Amin, M., Cobanoglu, C. (2016). An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry. Journal of Hospitality Marketing & Management, 25:4, 449-475.
Gowen, C. (2014). Contrasting Continuous Quality Improvement, Six Sigma, and Lean Management for Enhanced Outcomes in US Hospitals. American Journal of Business, 27(2), 133–153
Chahal, H., & Mehta, S. (2013). Modeling patient satisfaction construct in the Indian health care context. International Journal of Pharmaceutical and Healthcare Marketing, Vol. 7 Issue: 1, pp.75-92, https://doi.org/10.1108/17506121311315445.
Hihnala, S., Kettunen, L., Suhonen, M., & Tiirinki, H. (2018). The Finnish healthcare services lean management: Health services managers’ experiences in a special health care unit. Leadership in Health Services, 31(1), 17–32. https://doi.org/10.1108/LHS-03-2017-0020.
Hussain, M., & Malik, M. (2016). Prioritizing lean management practices in public and private hospitals. Journal of Health, Organisation and Management, 30(3), 457–474. https://doi.org/10.1108/JHOM-08-2014-0135.
Jorma, T., Tiirinki, H., Bloigu, R., & Turkki, L. (2016). LEAN thinking in Finnish healthcare. Leadership in Health Services, 29(1), 9–36. https://doi.org/10.1108/LHS-08-2015-0021.
Jorma, T., Tiirinki, H., Bloigu, R., & Turkki, L. (2016). LEAN thinking in Finnish healthcare. Leadership in Health Services, 29(1), 9–36. https://doi.org/10.1108/LHS-08-2015-0021.
Kondasani, R. K. R., & Panda, R. K. (2015). Customer perceived service quality, satisfaction and loyalty in Indian private healthcare. International Journal of Health Care Quality Assurance, 28(5), 452–467. https://doi.org/10.1108/IJHCQA-01-2015-0008.
Laureani, A., Brady, M., & Antony, J. (2013). Applications of Lean Six Sigma in an Irish hospital. Leadership in Health Services, 26(4), 322–337. https://doi.org/10.1108/LHS-01-2012-0002.
Lindsay, C., Commander, J., Findlay, P., Bennie, M., Corcoran, D. E., and Van Der Meer, R. (2014). Lean new technologies and employment in public health services: employees’ experiences in the National Health Service. The International Journal ofHuman Resource Management, Vol. 25 No. 21, pp. 2941-2956.
Guimaraes, M. C., Carvalho, C. de J., & Maia, A. (2013). Vendor managed inventory (VMI): evidences from lean deployment in healthcare. Strategic Outsourcing: An International Journal, 6(1), 8–24. https://doi.org/10.1108/17538291311316045
Guimaraes, M. C., Carvalho, C. de J., & Maia, A. (2013). Vendor managed inventory (VMI): evidences from lean deployment in healthcare. Strategic Outsourcing: An International Journal, 6(1), 8–24. https://doi.org/10.1108/17538291311316045
Mahmoud, A. B., & Reisel, W. D. (2014). Relating patient satisfaction to nurses’ job satisfaction, job security, and obedience OCBs. International Journal of Pharmaceutical and Healthcare Marketing, 8(1), 47–61. https://doi.org/10.1108/IJPHM-01-2013-0001
Ghosh, M. (2014). Measuring patient satisfaction: An empirical study in India. Leadership in Health Services, Vol. 27 Issue: 3, pp.240-254, https://doi.org/10.1108/LHS-06-2013-0027
Mazzocato, P., Thor, J., Bäckman, U., Brommels, M., Carlsson, J., Jonsson, F., Hagmar, M., & Savage, C. (2014). Complexity complicates lean: Lessons from seven emergency services. Journal of Health, Organisation and Management, 28(2), 266–288. https://doi.org/10.1108/JHOM-03-2013-0060
Miller, R., & Chalapati, N. (2015). Utilizing lean tools to improve value and reduce outpatient wait times in an indian hospital. Leadership in Health Services, 28(1), 57–69. https://doi.org/10.1108/LHS-01-2014-0001
Mosadeghrad, A. M. (2013). Healthcare service quality: Towards a broad definition. International Journal of Health Care Quality Assurance, 26(3), 203–219. https://doi.org/10.1108/09526861311311409
Nayar, P., Ojha, D., Fetrick, A., & Nguyen, A. T. (2016). Applying Lean Six Sigma to improve medication management. International Journal of Health Care Quality Assurance, 29(1), 16–23. https://doi.org/10.1108/IJHCQA-02-2015-0020
Pattanayak, D., Koilakuntla, M., & Punyatoya, P. (2017). Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector. International Journal of Quality and Reliability Management, 34(3), 362–377. https://doi.org/10.1108/IJQRM-04-2015-0057
Piercy, N., & Rich, N. (2015). The relationship between lean operations and sustainable operations. International Journal of Operations and Production Management, 35(2), 282–315. https://doi.org/10.1108/IJOPM-03-2014-0143.
Psomas, E., Vouzas, F., & Kafetzopoulos, D. (2014). Quality management benefits through the “soft” and “hard” aspect of TQM in food companies. TQM Journal, 26(5), 431–444. https://doi.org/10.1108/TQM-02-2013-0017.
Shafei, I., Walburg, J. A., & Taher, A. F. (2015). Healthcare service quality: what really matters to the female patient? International Journal of Pharmaceutical and Healthcare Marketing, 9(4), 369–391. https://doi.org/10.1108/IJPHM-05-2014-0028
Simons, P., Backes, H., Bergs, J., Emans, D., Johannesma, M., Jacobs, M., Marneffe, W., & Vandijck, D. (2017). The effects of a lean transition on process times, patients and employees. International Journal of Health Care Quality Assurance, 30(2), 103–118. https://doi.org/10.1108/IJHCQA-08-2015-0106.
Sisson, J., & Elshennawy, A. (2015). Achieving success with Lean: An analysis of key factors in Lean transformation at Toyota and beyond. International Journal of Lean Six Sigma, 6(3), 263–280. https://doi.org/10.1108/IJLSS-07-2014-0024.
Sisson, J., & Elshennawy, A. (2015). Achieving success with Lean: An analysis of key factors in Lean transformation at Toyota and beyond. International Journal of Lean Six Sigma, 6(3), 263–280. https://doi.org/10.1108/IJLSS-07-2014-0024.
Van Rossum, L., Aij, K. H., Simons, F. E., Van der Eng, N., & Ten Have, W. D. (2016). Lean healthcare from a change management perspective: The role of leadership and workforce flexibility in an operating theatre. Journal of Health, Organisation and Management, 30(3), 475–493. https://doi.org/10.1108/JHOM-06-2014-0090.
Yapa, S. (2012). Total quality management in Sri Lankan service organizations. TQM Journal, 24(6), 505–517. https://doi.org/10.1108/17542731211270070.

In-Text Citation: (Tajudin & Habidin, 2020)
To Cite this Article: Tajudin, M. S., & Habidin, N. fadly. (2020). Lean Healthcare Practices Improve the Patient Performance in Public Hospitals. International Journal of Academic Research in Business and Social Sciences, 10(7), 783–796.

Copyright: © 2020 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode