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The Hajj season saw thousands of Muslim pilgrims performing one of the five pillars of Islam, congregating in the holy city of Mecca, Saudi Arabia for the annual pilgrimage – the Hajj. The Islamic practice is compulsory for all Muslims who have the physical and financial resources to undertake the journey. It is an obligation for all Muslims to carry out at least once in their lifetime. Thus, having good health is paramount as it not only helps smoothen the flow of the whole pilgrimage process but also ensures a safe journey of devotion towards Allah the Almighty. Hence, this research paper aims to improve the standard operational procedure set by Lembaga Tabung Haji (The Hajj Pilgrims Fund Board) for the pilgrims. This paper also seeks to evaluate the content design of the standard operational procedure by Lembaga Tabung Haji for the pilgrims under their care. This study will adopt Value Management System (VMS) framework to improve the standard operational procedure set by Lembaga Tabung Haji. The methodology to be used is by qualitative approach through information gathered from interviews to be conducted among the pilgrims who have performed the Hajj for the past 2 years and also the first timers. The interviews will be conducted with approximately 50 Hajj pilgrims using open-ended questions. Data analysing will be gathered using thematic analysis. The significance of this research paper is it will hopefully encourage Lembaga Tabung Haji provide better health care services for all hajj pilgrims under its organization. It is also hoped the research would increase the level of consciousness among the hajj pilgrims on the importance of health quality as stipulated by the pilgrimage board.
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In-Text Citation: (Noh, Mohammad, Zamri, Yusof, Hussin, and Abdullah, 2020).
To Cite this Article: Noh, L. M. M., Mohammad, N. H., Zamri, N. A. K., Yusof, R. M., Hussin, H.., and Abdullah, Z. (2020). Standard Operational Procedure in Health Quality For Hajj Pilgrims By Lembaga Tabung Haji. International Journal of Academic Research in Social Sciences. 10(9), 44-54.
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