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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Empathetic Language of Leadership in Religious-based Non-Profit Organizations: The Case of Waqf Institutions in Malaysia

Sharfizie Mohd Sharip, Marinah Awang, Ramlee Ismail

http://dx.doi.org/10.6007/IJARBSS/v10-i10/7937

Open access

This study aims to extend the empathetic language model derived from the motivating language theory. Empathetic language provides a model of how leaders can understand their subordinates via the emphasis on emotional support, specifically the selection of words, which is proposed to affect management effectiveness. This paper also proposes the moderating effect of LMX in the relationship between empathetic language and management effectiveness. The current finding indicates a non-significant relationship between empathetic language and management effectiveness due to the prevalence of a power distance culture in the context of Malaysia. However, the relationship was found to be significant when moderated by Leader-Member Exchange. These findings enrich the existing body of knowledge about empathetic language and management effectiveness among NPOs.

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In-Text Citation: (Sharip, Awang, & Ismail, 2020)
To Cite this Article: Sharip, S. M., Awang, M., & Ismail, R. (2020). Empathetic Language of Leadership in Religious-based Non-Profit Organizations: The Case of Waqf Institutions in Malaysia. International Journal of Academic Research in Business and Social Sciences. 10(10), 217-236.