Journal Screenshot

International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Exploring and Developing an Instrument for Measuring System Quality Construct in The Context of E-Learning

Maha Ismail Alkhawaja, Mutia Sobihah, Zainuddin Awang

http://dx.doi.org/10.6007/IJARBSS/v10-i11/7953

Open access

In this study, an instrument for measuring system quality was examined for analyzing the acceptance of the e-learning system in higher education in Jordan. This study thereby obtained twenty-four system quality items from prior studies and different industries, and these were modified according to the e-learning industry. The items were validated by experts, and a pilot study was then executed with 116 randomly chosen students from four Jordanian public universities as participants for this study. Five dimensions (i.e., adaptability, availability, reliability, response time, and usability) were created using the Exploratory Factor Analysis (EFA), and internal reliability was achieved for all five dimensions.

Agrawal, V., Agarwal, S., & Agrawal, A. M. (2017). Perception of employees toward e-learning service quality: exploratory factor analysis. Industrial and Commercial Training, 49(7/8), 350–356. https://doi.org/10.1108/ICT-06-2017-0042
Aladwan, F., Fakhouri, H. N., Alawamrah, A., & Rababah, O. (2018). Students Attitudes toward Blended Learning among students of the University of Jordan. Modern Applied Science, 12(12), 217. https://doi.org/10.5539/mas.v12n12p217
Al-Debei, M. M., Akroush, M. N., & Ashouri, M. I. (2015). Consumer attitudes towards online shopping. Internet Research, 25(5), 707–733. https://doi.org/10.1108/IntR-05-2014-0146
Alkhawaja, M. I., & Halim, M. S. B. A. (2019). Challenges of E-Learning System Adoption in Jordan Higher Education. International Journal of Academic Research in Business and Social Sciences, 9(9), 487–494.
Arkorful, V., & Abaidoo, N. (2015). The role of e-learning, advantages and disadvantages of its adoption in higher education. International Journal of Instructional Technology and Distance Learning, 12(1), 29-42.
Awang, Z. (2010). Research Methodology for Business and Social Sciences. Universiti Teknologi MARA. Malaysia
Awang, Z. (2012). Research methodology and data analysis. Penerbit Universiti Teknologi MARA Press. Malaysia.
Awang, Z. (2014). A handbook on SEM for academicians and practitioners: the step by step practical guides for the beginners. Bandar Baru Bangi, MPWS Rich Resources.
Awang, Z. (2015). SEM Made Simple: A Gentle Approach to Learning Structural Equation Modelling. Bandar Baru Bangi, MPWS Rich Resources.
Awang, Z., Afthanorhan, A., & Mamat, M. (2016). The Likert scale analysis using parametric based Structural Equation Modeling (SEM). Computational Methods in Social Sciences, 4(1), 13-21.
Bahkia, A.S., Awang, Z., Afthanorhan, A., Ghazali, P.L., Foziah, H. (2019). Exploratory Factor Analysis on occupational stress in context of Malaysian sewerage operations AIP Conference Proceedings.
Calisir, F., Gumussoy, C. A., Bayraktaroglu, A. E., & Karaali, D. (2015). Predicting the Intention to Use a Web-Based Learning System?: Perceived Content Quality , Anxiety , Perceived System Quality , Image , and the Technology Acceptance Model, 24(5), 515–531. https://doi.org/10.1002/hfm
Cooper, D. R., & Emory, C. W. (1994). Business Research Methods, Brooks.
Cooper, D. R., & Schindler, P. S. (2003). Business Research Methods McGraw-Hill: New York.
DeLone, W. H., & McLean. (2013). The DeLone and McLean Model of Information Systems Success?: A Ten-Year Update. Journal of Management Information Systems, 8(4), 9–30. https://doi.org/10.1073/pnas.0914199107
Delone, W. H., & Mclean, E. R. (2003). Journal of Management The DeLone and McLean Model of Information Systems Success?: A Ten-Year Update, (March 2015), 37–41. https://doi.org/10.1080/07421222.2003.11045748
Hoque, A. S. M. M., & Awang, Z. (2016). The Sway of Entrepreneurial Marketing on Firm Performance: Case of Small and Medium Enterprises (SMEs) in Bangladesh. In Terengganu International Business and Economics Conference (TiBEC-V), Terengganu, Universiti Teknologi Mara (UiTM) (pp. 174-194).
Hoque, A.S.M.M, Awang, Z., Jusoff, K., Salleh, F., and Muda, H (2017). Social Business Efficiency: Instrument Development and Validation Procedure using Structural Equation Modelling. International Business Management, 11(1), 222-231.
Hoque, A. S. M. M., Siddiqui, B. A., Awang, Z. B., & Baharu, S. M. A. T. (2018). Exploratory Factor Analysis of Entrepreneurial Orientation in the Context of Bangladesh Small and Medium Entreprises (SMES). European Journal of Management and Marketing Studies.
Ji-fan Ren, S. (2017). Modelling quality dynamics on business value and firm performance in big data analytics environment. International Journal of Production Research.
Jaber, O. A. (2016). An Examination of Variables Influencing the Acceptance and Usage of E-Learning Systems in Jordanian Higher Education Institutions, 244.
Kanán, I. J. Y. (2017). The acceptance of e- learning as training tool from employees ’ perspectives?: The case of international management consulting organizations in State of Qatar Being a dissertation submitted in partial fulfilment of the requirements for the Degree of Maste.
Khwaldeh, S. M., Al-Hadid, I., Masa’deh, R., & Alrowwad, A. (2017). The Association between E-Services Web Portals Information Quality and ICT Competence in the Jordanian Universities. Asian Social Science, 13(3), 156. https://doi.org/10.5539/ass.v13n3p156
Koohang, A., & Paliszkiewicz, J. (2016). E-Learning Courseware Usability: Building a Theoretical Model. Journal of Computer Information Systems, 56(1), 55–61. https://doi.org/10.1080/08874417.2015.11645801
Mahmoud, A. B., & Khalifa, B. (2015). A Confirmatory Factor Analysis for SERVPERF Instrument based on a Sample of Students from Syrian Universities Education + Training Article information?:, (March 2018). https://doi.org/10.1108/ET-04-2014-0038
Pham, L., Williamson, S., & Berry, R. (2018). Student Perceptions of E-Learning Service, 14(3), 19–40. https://doi.org/10.4018/IJEIS.2018070102
Noor, N. M., Aziz, A. A., Mostapa, M. R., & Awang, Z. (2015). Validation of the Malay version of the Inventory of Functional Status after Childbirth questionnaire. BioMed research international, 2015.
Spielberger, C. D., Gorsuch, R. L., Lushene, R., Vagg, P. R., & Jacobs, G. A. (1983). Manual for the state-trait anxiety scale. Consulting Psychologists
Sharma, S. K., & Sharma, M. (2019). Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation. International Journal of Information Management, 44(September 2018), 65–75. https://doi.org/10.1016/j.ijinfomgt.2018.09.013
Yahaya, T., Idris, K., Suandi, T., & Ismail, I. (2018). Adapting instruments and modifying statements: The confirmation method for the inventory and model for information sharing behavior using social media. Management Science Letters, 8(5), 271-282.
Zikmund, W. G. (2000). Business Research Methods, 6th (ed) Dryden Press.

In-Text Citation: (Alkhawaja, Sobihah, & Awang, 2020)
To Cite this Article: Alkhawaja, M. I., Sobihah, M., & Awang, Z. (2020). Exploring and Developing an Instrument for Measuring System Quality Construct in The Context of E-Learning. International Journal of Academic Research in Business and Social Sciences. 10(11), 403-413.