ISSN: 2222-6990
Open access
The interactive kiosk has been implemented in Malaysian museums as an active and supportive learning approach with high investment costs. However, the benefits of the investment on the digital information system is dependent on the accessibility of the kiosk itself. Thus, this study aims to analyse the accessibility of the interactive kiosk in Malaysian museums in terms of the directional flows, locations, specifications, structure of the systems, user interface designs and language of the systems. The data collected from the site visit observations and interviews was analysed qualitatively. These was later supported by the literature review. This study found that the interactive kiosk at the National Music Museum is accessible for normal visitors. However, certain physical criteria are not convenient for wheelchair users. An improvement on the physical accessibility is recommended to ensure that the interactive kiosk will be beneficial to all types of visitors, especially for the disabled. Apart from that, the familiarity of the languages used is also crucial in engaging the foreign visitors into using the interactive kiosks in Malaysian museums in the future.
Burmistrov, I. (2015). Touchscreen Kiosks in Museums. https://doi.org/10.13140/RG.2.1.4521.0087
Dugar, D. D. (2018). Public Self Service Technology ( SST ): Designing for Trust Factors enhancing user ’ s trust towards a public. KTH Royal Institute of Technology.
Economou, M. (2008). A World of Interactive Exhibits. Museum Management and Curatorship, 17(2)(May), 173-187.
Falk, J. H., & Dierking, L. D. (2013). The Museum Experience Revisited. California: Left Coast Press.
Gillette, E., O’Brien, H. L., & Bullard, J. (2011). Exploring technology through the design lens: A case study of an interactive museum technology. ACM International Conference Proceeding Series, 583–590. https://doi.org/10.1145/1940761.1940840
Gómez-Carmona, O., Casado-Mansilla, D., & López-de-Ipina, D. (2018). Multifunctional Interactive Furniture for Smart Cities. Proceedings, 2(19), 1212. https://doi.org/10.3390/proceedings2191212
Gonçalves, L., Campos, P., & Sousa, M. (2012). M-dimensions: A Framework for Evaluating and Comparing Interactive Installations in Museums. Proceedings of the 7th Nordic Conference on Human-Computer Interaction Making Sense Through Design - NordiCHI ’12, (October 2012), 59. https://doi.org/10.1145/2399016.2399027
Heath, C., Luff, P., Lehn, D. V., Hindmarsh, J., & Cleverly, J. (2002). Crafting participation: Designing ecologies, configuring experience. Visual Communication, 1(1), 9–33. https://doi.org/10.1177/147035720200100102
Jabatan Muzium Malaysia. (2018). Laporan Tahunan Jabatan Muzium Negara. Kuala Lumpur.
Josephson, S. (2008). Keeping your readers’ eyes on the screen: An eye-tracking study comparing sans serif and serif typefaces. Visual Communication Quarterly, 15(1–2), 67–79. https://doi.org/10.1080/15551390801914595
Jung, W., & Yim, H. R. (2018). An exploratory study of the interface design factors affecting the user intention to use mobile applications. International Journal of Advanced Science and Technology, 119, 103–110. https://doi.org/10.14257/ijast.2018.119.09
Kamaruddin, N. (2019). Understanding of Basic Design Process and Techniques for Effective Museum Exhibition Design. VI(Vi), 98–101.
Kang, H., & Shin, G. (2014). Hand usage pattern and upper body discomfort of desktop touchscreen users. Ergonomics, 57(9), 1397–1404. https://doi.org/10.1080/00140139.2014.924574
Kim, M., & Qu, H. (2014). Travelers’ behavioral intention toward hotel self-service kiosks usage. International Journal of Contemporary Hospitality Management, 26(2), 225–245. https://doi.org/10.1108/IJCHM-09-2012-0165
Legris, P., Ingham, J., & Collerette, P. (2003). Why do people use information technology? A critical review of the technology acceptance model. Information & Management, 40(3), 191–204. https://doi.org/10.1016/S0378-7206(01)00143-4
Little, L., Briggs, P., & Coventry, L. (2005). Public space systems: Designing for privacy? International Journal of Human Computer Studies, 63(1–2), 254–268. https://doi.org/10.1016/j.ijhcs.2005.04.018
Luse, A., Vidrio-Baron, S. B., Mennecke, B. E., & Townsend, A. M. (2008). A Location-based Approach for Distributed Kiosk Design A Location-based Approach for Distributed Kiosk Design. Proceedings of the Fourteenth Americas Conference on Information Systems, Toronto, ON, Canada August 14th-17th 2008. Retrieved from http://aisel.aisnet.org/amcis2008%0Ahttp://aisel.aisnet.org/amcis2008/78
Maguire, M. C. (1999). A review of user-interface design guidelines for public information kiosk systems. International Journal of Human-Computer Studies, 50(3), 263–286. https://doi.org/10.1006/ijhc.1998.0243
Nizar, N. N. M., & Rahmat, M. K. (2018). Examining The Museum Visitors Use Of Mobile Technology Through Technology Acceptance Model (TAM). Journal of Tourism, Hospitality and Environment Management, 3(September), 14–24.
Pallud, J. (2017). Impact of interactive technologies on stimulating learning experiences in a museum. Information and Management, 54(4), 465–478. https://doi.org/10.1016/j.im.2016.10.004
Parikh, S. P., & Esposito, J. M. (2012). Negative feedback for small capacitive touchscreen interfaces: A usability study for data entry tasks. IEEE Transactions on Haptics, 5(1), 39–47. https://doi.org/10.1109/TOH.2011.71
Prensky, M. (2001a). Digital Natives, Digital Immigrants Part 1. On the Horizon, 9(5), 1–6. https://doi.org/10.1108/10748120110424816
Prensky, M. (2001b). Digital Natives, Digital Immigrants Part 2: Do They Really Think Differently? On the Horizon, 9(6), 1–6. https://doi.org/10.1108/10748120110424843
Robandi, B., Kurniati, E., & Sari, P. R. (2019). Pedagogy In The Era Of Industrial Revolution 4.0. Advances in Social Science, Education and Humanities Research, 239, 38–46. https://doi.org/10.2991/upiupsi-18.2019.7
Saidin, A. Z., Alwi, A., & Shaari, N. (2018). Muzium Padi Kiosk: A Case Study in Muzium Padi Kedah. Indian Journal of Arts, 8, 74–78.
Salleh, N. H. (2015). Mixed Methods Approach For The Study of Fire Safety Management in Malaysia Heritage Building. In N. A. M. Ariffin, M. M. Rashid, & N. H. Salleh (Eds.), Methodologies in Architectural Research (1st ed., pp. 19–30). Kuala Lumpur: IIUM Press.
Sears, A. (1991). Improving touchscreen keyboards: Design issues and a comparison with other devices. Interacting with Computers, 3(3), 253–269. https://doi.org/10.1016/0953-5438(91)90016-U
Serrell, B. (1997). Paying Attention: The Duration and Allocation of Visitors’ Time in Museum Exhibitions. Curator: The Museum Journal, 40(2), 108–125. https://doi.org/10.1111/j.2151-6952.1997.tb01292.x
Shin, G., & Zhu, X. (2011). User discomfort, work posture and muscle activity while using a touchscreen in a desktop PC setting. Ergonomics, 54(8), 733–744. https://doi.org/10.1080/00140139.2011.592604
Taha, D. D. A. H. (2008). Museums in Malaysia?: In Technology.
Thong, J. Y. L., Hong, W., & Tam, K. Y. (2002). Understanding user acceptance of digital libraries: What are the roles of interface characteristics, organizational context, and individual differences? International Journal of Human Computer Studies, 57(3), 215–242. https://doi.org/10.1016/S1071-5819(02)91024-4
Wang, Y. S., & Shih, Y. W. (2009). Why do people use information kiosks? A validation of the Unified Theory of Acceptance and Use of Technology. Government Information Quarterly, 26(1), 158–165. https://doi.org/10.1016/j.giq.2008.07.001
Zenios, M., & Ioannou, E. (2018). Digital Natives and Digital Immigrants Revisited: A Case of CALL. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 10925 LNCS, 99–110. https://doi.org/10.1007/978-3-319-91152-6_8
In-Text Citation: (Abdul Aziz, et. al., 2020)
To Cite this Article: Abdul Aziz, M. N., Lop, N. S., Kamar, I. F. M., Abdullah, L., & Akhir, N. M. (2020). Accessibility Analysis of Interactive Kiosk in National Music Museum. International Journal of Academic Research in Business and Social Sciences. 10(9), 1033-1046.
Copyright: © 2020 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode