ISSN: 2222-6990
Open access
This study aims to analyse the e-payment adoption among microentrepreneurs by applying the Unified Theory of Acceptance and Use of Technology (UTAUT). Specifically, the constructs of UTAUT, namely performance expectancy, effort expectancy, social influence, and facilitating conditions are tested against adoption of e-payment of the microentrepreneurs. Additionally, two new variables are included, namely financial cost and technology awareness as an extension of the UTAUT model. Data were collected among microentrepreneurs in Jengka area and being analysed by using SPSS 26.0. The study finds that all the variables have Cronbach’s Alpha more than 0.8 which shows that all of them are reliable. The descriptive analysis is done and it was found that all of the respondents surveyed used e-payment in their financial transaction. The study reveals that all respondents used ATM. Almost all of them (91.2%) used POS terminal, 88.2 per cent used debit card and 2.9 per cent used mobile banking to make payment. However, none of the microentrepreneurs surveyed used internet banking. This study hopes to provide relevant inputs to the relevant authorities on ways to increase the e-payment adoption among microentrepreneurs in Malaysia. In addition, the findings can be used by the academician as a source of reference for their study in the future.
Darwish, S., Ahmed, U., & Pahi, M. H. (2020). Innovative Work Behavior During COVID-19 for Medical Representative in the Pharmaceutical Industry: Test of a Moderation Model in Bahrain. International Journal of Pharmaceutical Research. 12(4), 1927-1934. doi.org/10.31838/ijpr/2020.12.04.277
Galindo, A., and Schiantarelli, F. (2003), Credit Constraints and Investment in Latin America, RES Working Papers 4305, InterAmerican Development Bank, Washington D.C.
Garson, G. D. (2012). Testing statistical assumptions (12th ed.). Asheboro: Statistical Associates Publishing.
George, D., & Mallery, P. (2005). SPSS for windows step by step: A simple guide and reference, 12.0 update (5th ed.). Boston, MA: Pearson Education.
Gupta, K. P., Manrai, R., & Goel, U. (2019). Factors influencing adoption of payments banks by Indian customers: Extending UTAUT with perceived credibility. Journal of Asia Business Studies, 00–00. doi:10.1108/jabs-07-2017-0111.
Hair, J. F., Money, A. H., Samouel, P., & Page, M. (2007). Research Methods for Business. Chrichester. West Sussex: John Wiley & Sons, Inc.
Kothari, C. R. (2004), Research Methodology: Methods and Techniques, (Second Edition), New Age International Publishers.
Meuter, M. L., Ostrom, A. L., Bitner, M. J., & Roundtree, R. (2003). The influence of technology anxiety on consumer use and experiences with self-service technologies. Journal of Business Research, 56(11), 899–906. https://doi.org/10.1016/S0148-2963(01)00276-4.
Min, Y. L., Jing, H. K., & Ming, M. L. (2020). Examining the antecedents of customer adoption and intention to use mobile wallet: an empirical investigation.Proceedings of the 2020 11th International Conference on E-Education, E-Business, E-Management, and E-LearningJanuary 2020 Pages 380–384https://sci-hub.tw/https://doi.org/10.1145/3377571.3377613.
Monette, D. R., Sullivan, T. J., & Dejong, C. R. (2011). Applied social research:a tool for the human services. New York: Brooks/Cole Cengage Learning.
Munoz, J. M., Welsh, D. H. B., Chan, S. H., Raven, P. V. (2014). Microenterprises in Malaysia: a preliminary study of the factors for management success. International Entrepreneurship and Management Journal. doi: 10.1007/s11365-014-0302-y.
Norris, D. F., & Moon, M. J. (2005). Advancing E-government at the grassroots: Tortoise or hare? Public Administration Review, 65(1), 64-75. DOI: 10.1111/j.1540-6210.2005.00431.x.
Oladeji, K. (2014). Integrated personnel and payroll information systems (IPPIS) for Universities and other higher institutions of learning. A paper presentation at Northwest University, Kano – Nigeria.
Roy, S., and Sinha, I. (2014). Determinants of customers’ acceptance of electronic payment system in Indian banking sector – A Study. International Journal of Scientific & Engineering Research, Volume 5 (1), pp 177-187.
Titah, R., & Barki, H. (2006). E-Government adoption and acceptance. International Journal of Electronic Government Research, 2, 23–57 http://dx.doi.org/10.4018/IJEGR.
Venkatesh, V., Morris, M. G., Davis, F. D., & Davis, G. B. (2003). User acceptance of information technology: Towards a unified view. MIS Quarterly, 27, 425–478.
Victor K. (2015). Online banking services & benefits to merchants. BNM Payments System Forum 2015.
Yan, X., & Su, X. G. (2009). Linear regression analysis: Theory and computing. Singapore: World Scientific Publishing Co. Pte. Ltd.
Yaqub, J., Bello, H. T., Adenuga, I. A., & Ogundeji, M. O. (2013). The cashless policy in Nigeria: Prospects and challenges. International Journal of Humanities and Social Science, 3(3), 200-212.
In-Text Citation: (Mohamad & Kassim, 2020)
To Cite this Article: Mohamad, S. A., & Kassim, S. (2020). Microentrepreneurs’ Adoption Of E-Payment: A Preliminary Analysis. International Journal of Academic Research in Business and Social Sciences, 10(11), 1042–1048.
Copyright: © 2020 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode