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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Drivers of Intention to Adopt Mobile Wallet: A Quantitative Study Among Females in Jakarta

Elisya Laywilla, Jugindar Singh Kartar Singh, Benjamin Chan Yin Fah

http://dx.doi.org/10.6007/IJARBSS/v10-i11/8061

Open access

The purpose of this research was to empirically analyse the determinants of the intention of females in Jakarta to use mobile wallets. More precisely, this paper examined the influence of performance expectancy, effort expectancy, social influence, and facilitating conditions on the intention to adopt mobile wallet. The target population were females' consumers in Jakarta. In this quantitative study, a survey method was used to collect primary data. By using a self-administered questionnaire, data were collected from 183 female respondents. Data were analysed using SPSS system, and the proposed model explained 55% of the variance in the dependant variable. The results revealed that all four predictors had a significant impact on the intention to adopt e-wallet. Effort expectance had the highest impact, and social influence had the lowest impact. From the results, marketeers and e-retailers can get a better understanding to develop strategies to improve the usage of mobile wallets in Jakarta. The adoption of mobile wallet in Indonesia is in an infancy stage, and this was one of the first studies that examined the predictors of the adoption of e-wallet among females in Jakarta.

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In-Text Citation: (Laywilla, Singh, & Fah, 2020)
To Cite this Article: Laywilla, E., Singh, J. S. K., & Fah, B. C. Y. (2020). Drivers of Intention to Adopt Mobile Wallet: A Quantitative Study Among Females in Jakarta. International Journal of Academic Research in Business and Social Sciences. 10(11), 804-820.