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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Psychometric Properties of the Public Service Motivation Scale among Malaysian Public Service Officials

Wan Shahrazad Wan Sulaiman, Ahmad Izzuddin Fahmi Che Abd Rahim, Fatimah wati Halim

http://dx.doi.org/10.6007/IJARBSS/v11-i2/8308

Open access

Employees in the public sector should have a high motivation in delivering the best service that can influence the development of a country. However, studies on the measurement of public service motivation are still few in Malaysia. Therefore, the objective of this study was to test the psychometric qualities of the Public Service Motivation Scale through content validity, construct validity and internal consistency analyses. This study employed a survey design by administering a questionnaire consisting demographic information and the Public Service Motivation Scale to 200 respondents. Results showed that the scale has good content and construct validity with three factors extracted having good eigen values and percentage of variance explained (PVE) with PVE total of 72.49%. The factors were labelled as compassion, self-sacrifice and commitment to public interest. Research findings give implication on the suitability of the Public Service Motivation Scale to be used in measurement in the Malaysian context.