TQ/M is a style of management that has worked for several decades all over world and
is receiving growing attention, new some colleges and universities are beginning to recognize
that T.Q.M values are more compatible with higher education that many existing control
originally coined by Feigenbaum (1983), also used in higher education want the service we
provide to be the highest quality.
The purpose of this study was to provide an over view of T.Q. M thou (problems
solution method). It's feasibility for higher education and academic libraries, and the results of
its implementation by colleges and universities. And the change management helps to control
the success. Questionnaire was designed to measure the knowledge and perception of
academic library directors, dependent heads. Each college has framework which named
strategically planning concerned of the problem solving method. In the initial of the educational
stage of a process, improvement program, quick results are often obtained because the
solutions are obvious or someone has a brilliant idea... However long term, a systematic
approach will yield the greatest benefits.
In this research scientific method as applied used to constitute the improvement, on fact some
control chart can be used effectively utilized is more than one step of the method, while
process. Of improvement is the main goal, also in addition to management of changes are
mapping to be as way of improve the process and to increase the satisfaction of the performing
the process. Therefore the research is divided in to three parts
First part care of problem solving method and how to utilize of it in colleges, second
take the change management, third part applied among the stuffs of universities (120), who are
dealing of education. The data analysis yields the following results:
There was a significant differencing found among the respondents concerning their
option (member of colleges staffs) indicates that there is an evidence result of improvement
through the applied data, and the rest of results listed in the research .
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