ISSN: 2222-6990
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This paper is part of ongoing research on the development of maintenance performance characteristics for National Religious Secondary Schools (NRSS) in Malaysia. School building investment and maintenance have evolved a lot of public funds and having a significant impact on pupil performance. The need to elevate the performance of buildings has increased consequently in tandem with technological advancement, user demand, and economic factors. In order to do this, maintenance performance characteristics must be re-established that measure services rendered at school. Measuring performance is an essential part of the delivery of maintenance management services. In measuring maintenance performance, user-driven services are one of the characteristics that will improve productivity. Besides the complexity of school buildings and facilities to serve as teaching and learning purpose has put an urgency to look on pro-active measures may help the school administration to achieve performance optimisation. A total of 300 sets of the web-based self-administrative questionnaire using Survey-Monkey as on-line survey collection tools have been used in this research. Nonetheless, only 134 sets were answered and completed. The collected data then analyse using SPSS Statistics – Version 21. This study thoroughly measures the characteristics from the perspective of the school administrator. The finding proposed six characteristics as independent variables known as behaviour, service delivery, complaints management, safety, Islamic work ethic, and leadership.
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In-Text Citation: (Radzuan et al., 2021)
To Cite this Article: Radzuan, N., Mansor, H. N., & Zainuddin, A. (2021). Maintenance Performance Characteristics (MPCs) for National Religious Secondary Schools in Malaysia. International Journal of Academic Research in Business and Social Sciences, 11(1), 921-937.
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