Correlates of Total Quality Management and Employee Performance: An Empirical Study of a Manufacturing Company in Nigeria

This research work examined correlate of total quality management as a leadership style on organization performance. The current trend of total quality management as used in work organisations prompted the interest of this study. The objective was to establish relationship between total quality management and organization performance using a manufacturing company in Nigeria. One hundred and fifty (150) questionnaires were returned in usable condition. With the aid of chi-square statistical method, the four hypotheses formulated were tested. The findings showed a significant relationship between total quality management and organizational performance; between TQM and defect prevention and defect detention errors; between the success of TQM and perception of organization members; between total quality management and effective management of resistance to change performance. This study recommends that management should also provide enabling environment to implement total quality management policy with democratic leadership styles in the organisation and should think of how satisfy customers at the first time always. It concludes that a major strategy for achieving high quality is Total Quality Management (TQM) and a management system for improving performance throughout a firm by maximizing customer’s satisfaction, making continuous improvements and relying heavily on employee involvement – all these should be establish by work organisations in respective of the sector involved.