Diagnosis of Sports Clubs and Complexes in Zanjan City Based on EFQM Model and Development of Improvement Methods

The aim of this study was to diagnose the Sports Clubs and Complexes in Zanjan city and present improvement methods to increase their effectiveness. The statistical population was 82 managers of the Sports Clubs and Complexes. Also the subjects were equal to the statistical population. However, only 66 managers returned their questionnaires. The research method was analytic-descriptive and was of a survey research. To collect data, EFQM Questionnaire was used. The Kolmogrove-Smirnoff Test was used to check the normality and the Pearson Test was used to determine the correlation between variables. The result showed that there was a significant and positive correlation between Enablers and Results sectors (p = 0.001), (r= 0.778). Also the average of the excellence in the Sports Clubs and Complexes was in the low level (M=224), the average of the excellence in the Enablers sector was in the middle level (M=257) and in the Results sector was in the low level (M = 191). Results of the excellence level showed that the Sport Clubs of Mokhaberat, Shahrdari, Rooeantan, Badminton Academy and Medicine Sciences had first to fifth degrees, respectively. The Pareto analysis chart determined that the first% 20 reasons from the low score in Enablers sector were caused by the low score in process, people and leadership ,respectively, and in results sector was caused by the low score in people results, customer results, society results and business results ,respectively. Also, in order to present methods, we should evaluate these factors to dissolve% 80 of the low excellence level problem.