ISSN: 2222-6990
Open access
The purpose of this paper is to identify the critical success factors of supplier selection towards social commerce micro-businesses in Malaysia. A pilot study was carries out on a sample of 40 social commerce micro-businesses in Malaysia. A survey instrument consisting of 23 measurement items was designed to identify the level of critical factor of six supplier selection criteria implemented by social commerce micro-businesses in Malaysia. Descriptive statistical analysis and reliability analysis were used to analyse the data by using SPSS software. Findings indicated that service warranty is the most critical success factor of supplier selection by social commerce micro-businesses followed with delivery, price, quality, flexibility, and relationship. Social commerce micro-businesses should be aware of these critical success factors in social commerce industry. A limitation of this study only conducted to 40 social commerce micro-business. The study on the critical success factors of supplier selection for social commerce micro-businesses in Malaysia provides valuable know-how regarding the significance of selecting suppliers, enabling them to gain greater profits while productively performing in supply chain, higher level performance of business and further enhancement business competitive in the marketplace. This study offers important information for decision makers who are involve in supplier selection for social commerce micro-businesses and also provides useful reference for future research in this research area.
Amin, S. H., & Razmi, J. (2009). An integrated fuzzy model for supplier management: A case study of ISP selection and evaluation. Expert Systems with Applications, 36(4), 8639-8648.
Azadeh, A., Zarin, M., & Salehi, N. (2016). Supplier selection in closed loop supply chain by an integrated simulation-Taguchi-DEA approach. Journal of Enterprise Information Management, 29(3), 302-326.
Chiang, C. Y., Kocabasoglu-Hillmer. C., & Suresh, N. (2012). An empirical investigation of the impact of strategic sourcing and flexibility on firm’s supply chain agility. International Journal of Operations & Production Management, 32(1), 49-78.
Cooper, D. R., & Schindler, P. S. (2014). Business Research Methods (12th ed.). New York, Pearson
Deb, M. (2014). A study on the factors governing retailer-customer long term relationship. International Journal of Commerce and Management, 24(3), 257-272.
Dickson, G. (1966). An Analysis of Vendor Selection Systems and Decisions. Journal of Purchasing, 2(1), 5-17.
Dong, J. Q., & Wu, W. (2015). Business value of social media technologies: Evidence from online user innovation communities. Journal of Strategic Information Systems, 24(2), 113-127.
El Mokadem, M. (2017). The classification of supplier selection criteria with respect to lean or agile manufacturing strategies. Journal of Manufacturing Technology Management, 28(2), 232-249.
Fuzi, N. M., Habidin, N. F., Janudin, S., & Ong, S. (2019). Critical success factors of environmental management accounting practices: Findings from Malaysian manufacturing industry. Measuring Business Excellence, 23(1), 1-14.
Habidin, N. F., & Yusof, S. M. (2013). Critical success factors of Lean Six Sigma for the Malaysian automotive industry. International Journal of Lean Six Sigma, 4(1), 60-82.
Ho, W., Xu, X., & Dey, P. K. (2010). Multi-criteria decision-making approaches for supplier evaluation and selection: A literature review. European Journal of Operational Research, 202(1), 16-24.
Kannan, V. R., & Tan, K. C. (2006). Supplier selection and assessment: Their impact on business performance. Journal of Supply Chain Management, 38(4), 11-21.
Kant, R., & Dalvi, M. V. (2017). Development of questionnaire to assess the supplier evaluation criteria and supplier selection benefits. Benchmarking: An International Journal, 24(2), 359-383.
Kar, A., & Pani, A. K. (2014). Exploring the importance of different supplier selection criteria. Management Research Review, 37(1), 89-105.
Khalilzadeh, M., & Derikvand, H. (2018). A multi-objective supplier selection model for green supply chain network under uncertainty. Journal of Modelling in Management, 13(3), 605-625.
Klapalová, A. (2019). Customer product returns – feedback and knowledge management. Measuring Business Excellence, 23(2).
Kortmann, S., Gelhard, C., Zimmermann, C., & Piller, F. T. (2014). Linking strategic flexibility and operational efficiency: The mediating role of ambidextrous operational capabilities. Journal of Operations Management, 32(7/8), 475-490.
Lai, C-S., Chan, D. Y-C., Yang, C-F., & Hsu, W-C. (2015). The value creation scale of supplier-distributor relationship in international markets. Journal of Business & Industrial Marketing, 30(2), 171-181.
Li, S., Madhok, A., Plaschka, G., & Verma, R. (2006). Supplier-switching inertia and competitive asymmetry: A demand-side perspective. Decision Sciences, 37(4), 547-76.
Malaysian Communications and Multimedia Commission. (2018). Internet Users Survey 2018. Retrieved 2019, Mac 15 from https://www.mcmc.gov.my/skmmgovmy/media /General/pdf/Internet-Users-Survey-2018.pdf
Mohamed, N., Hussein, R., Hidayah. N. A. Z., & Haghshenas, H. (2014). Insights into individual's online shopping continuance intention. Industrial Management & Data Systems, 114(9),1453-1476.
Nair, A., Jayaram, J., & Das, A. (2015). Strategic purchasing participation, supplier selection, supplier evaluation and purchasing performance. International Journal of Production Research, 53(20), 6263-6278.
Noorshella, C., Mamun, A., Nasir, N., Shokery, N., Raston, N., & Fazal, S. (2017). Acceptance and usage of social media as a platform among student entrepreneurs. Journal of Small Business and Enterprise Development, 24(2), 375-393.
Nunnally, J. C., & Berstein, M. (1994). Psychometric Theory, 3rd (ed). New York: McGraw Hill.
Ozfirat, P. M., Tasoglu, G. T., & Memis, G. T. (2014). A fuzzy analytic hierarchy process methodology for the supplier selection problem. Journal of Enterprise Information Management, 27(3), 292 – 301.
Park, M., & Pham, H. (2010). Altered quasi-renewal concepts for modelling renewable warranty costs with imperfect repairs. Mathematical and Computer Modelling, 52, 1435–1450.
Razaei, S., Amin, M., Khairuzzaman, W., & Ismail, W. (2014). Online repatronage intention: An empirical study among Malaysian experienced online shoppers. International Journal of Retail & Distribution Management, 42(5), 390-421.
Saunders, M., Lewis, P., & Thornhill, A. (2012). Research Methods for Business Students. Harlow, Pearson Education Ltd.
Schoenherr, T., Modi, S. B., Benton, W. C., Carter, C. R., Choi, T. Y., Larson, P. D., Leenders, M. R., Mabert, V. A., Narasimhan, R., & Wagner, S. M. (2012). Research opportunities in purchasing and supply management. International Journal of Production Research, 50(16), 4556-4579.
Sekaran, U. (2003). Research methods for business: A skill-building approach. New York: John Wiley &Sons.
Slater, S. F., Hult, G. T. M., & Olson, E. M. (2010). Factors influencing the relative importance of marketing strategy creativity and marketing strategy implementation effectiveness. Industrial Marketing Management, 39(4), 551-559.
Taleizadeh, A., & Sherafati, M. (2019). A three-level supply chain with warranty services, pricing and marketing decisions: Competition and cooperation analysis. Journal of Modelling in Management, 14(3).
Tan, C., Li, Y., Pereira, C. A. P., García, M. I., Fabiola, G. R. Z., & Contreras-Espinosa, R. S. (2014). The importance of Facebook as an online social networking tool for companies. International Journal of Accounting & Information Management, 22(4), 295-320.
Veldeman, C., Praet, E. V., & Mechant, P. (2015). Social Media Adoption in Business-to-Business: IT and Industrial Companies Compared. International Journal of Business Communication, 54(3), 283-305.
Yadav, V., & Sharma, M. K. (2016). Multi-criteria supplier selection model using the analytic hierarchy process approach. Journal of Modelling in Management, 11(1), 326 – 354.
Yan, J., Chaudhry, P., & Chaudhry, S. (2003). A model of a decision support system based on case-based reasoning for third-party logistics evaluation. Expert Systems, 20(4), 196-207.
In-Text Citation: (Haris et al., 2021)
To Cite this Article: Haris, J., Rahim, S. A., Haris, M., & Zahari, M. S. (2021). Critical Success Factors of Supplier Selection: Findings from Social Commerce Micro-Businesses in Malaysia. International Journal of Academic Research in Business and Social Sciences, 11(2), 973-983.
Copyright: © 2021 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode