Effect of Social Media Usage in Government Agencies’ Communication Effort

Mishaal, D., & Abu-Shana, E. b. (2015). The Effect of Using Social Media in Governments: Framework of Communication Success. May, 357–364.
Abdelsalam, H. M., Reddick, C. G., Gamal, S., & Al-shaar, A. (2013). Social media in Egyptian government websites: Presence, usage, and effectiveness. Government Information Quarterly, 30(4), 406–416.
Abu-Shanab, E. A. (2015). Reengineering the open government concept: An empirical support for a proposed model. Government Information Quarterly, 32(4), 453–463.
Aisha, T. S., Wok, S., Manaf, A. M. A., & Ismail, R. (2015). Exploring the Use of Social Media During the 2014 Flood in Malaysia. Procedia - Social and Behavioral Sciences, 211(September), 931–937.
Allcott, H., & Gentzkow, M. (2017). Social media and fake news in the 2016 election. Journal of Economic Perspectives, 31(2), 211–236.
Androutsopoulou, A., Karacapilidis, N., Loukis, E., & Charalabidis, Y. (2019). Transforming the communication between citizens and government through AI-guided chatbots. Government Information Quarterly, 36(2), 358–367.
Arshad, S., & Khurram, S. (2020). Can government’s presence on social media stimulate citizens’ online political participation? Investigating the influence of transparency, trust, and responsiveness. Government Information Quarterly, 37(3), 101486.
Basak, E., & Calisir, F. (2015). An empirical study on factors affecting continuance intention of using Facebook. Computers in Human Behavior, 48, 181–189.
Baur, A. W. (2017). Harnessing the social web to enhance insights into people’s opinions in business, government and public administration. Information Systems Frontiers, 19(2), 231–251.
BBC news. (2020). Coronavirus: The human cost of virus misinformation - BBC News. BBC News. https://www.bbc.com/news/stories-52731624
BERNAMA. (2019). Malaysia ranks top 5 globally in mobile social media penetration, highest in region. News Straits Times (NST). https://www.nst.com.my/lifestyle/bots/2019/01/456119/malaysia-ranks-top-5-globally-mobile-social-media-penetration-highest
Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly, 27(3), 264–271.
Bertot, J. Carlo, Jaeger, P. T., & Grimes, J. M. (2012). Promoting transparency and accountability through ICTs, social media, and collaborative e-government. Transforming Government: People, Process and Policy, 6(1), 78–91.
Bertot, J. C., Jaeger, P. T., & Hansen, D. (2012). The impact of polices on government social media usage: Issues, challenges, and recommendations. Government Information Quarterly, 29(1), 30–40.
Bhattacherjee, A. (2001). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32(2), 201–214.
Bonsón, E., Royo, S., & Ratkai, M. (2015). Citizens’ engagement on local governments’ facebook sites. an empirical analysis: The impact of different media and content types in western europe. Government Information Quarterly, 32(1), 52–62.
Chen, Q., Min, C., Zhang, W., Wang, G., Ma, X., & Evans, R. (2020). Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis. Computers in Human Behavior, 110(March), 106380.
Criado, J. I., Sandoval-Almazan, R., & Gil-Garcia, J. R. (2013). Government innovation through social media. Government Information Quarterly, 30(4), 319–326.
da Cruz, N. F., Tavares, A. F., Marques, R. C., Jorge, S., & de Sousa, L. (2016). Measuring Local Government Transparency. Public Management Review, 18(6), 866–893.
Depoux, A., Martin, S., Karafillakis, E., Preet, R., Wilder-Smith, A., & Larson, H. (2020). The pandemic of social media panic travels faster than the COVID-19 outbreak. Journal of Travel Medicine, 27(3), 1–2.
Feeney, M. K., & Welch, E. W. (2016). Technology–Task Coupling:Exploring Social Media Use and Managerial Perceptions of E-Government. The American Review of Public Administration, 46(2), 162–179.
Grimmelikhuijsen, S. G., Piotrowski, S. J., & Van Ryzin, G. G. (2020). Latent transparency and trust in government: Unexpected findings from two survey experiments. Government Information Quarterly, 37(4), 101497.
Grimmelikhuijsen, S., Porumbescu, G., Hong, B., & Im, T. (2013). The E?ect of Transparency on Trust in Government. Public Administration Review, 73(4), 575–586.
Guo, J., Liu, Z., & Liu, Y. (2016). Key success factors for the launch of government social media platform: Identifying the formation mechanism of continuance intention. Computers in Human Behavior, 55, 750–763.
Haro-de-Rosario, A., Sáez-Martín, A., & del Carmen Caba-Pérez, M. (2018). Using social media to enhance citizen engagement with local government: Twitter or Facebook? New Media and Society, 20(1), 29–49.
Hofmann, S., Beverungen, D., Räckers, M., & Becker, J. (2013). What makes local governments’ online communications successful? Insights from a multi-method analysis of Facebook. Government Information Quarterly, 30(4), 387–396.
Hsu, M. H., Tien, S. W., Lin, H. C., & Chang, C. M. (2015). Understanding the roles of cultural differences and socio-economic status in social media continuance intention. Information Technology and People, 28(1), 224–241.
Hung, S. Y., Chen, K., & Su, Y. K. (2019). The effect of communication and social motives on E-government services through social media groups. Behaviour and Information Technology, 3001(May), 1–17.
Karakiza, M. (2015). The Impact of Social Media in the Public Sector. Procedia - Social and Behavioral Sciences, 175, 384–392.
Khan, G. F., Yoon, H. Y., & Park, H. W. (2014). Social media communication strategies of government agencies: Twitter use in Korea and the USA. Asian Journal of Communication, 24(1), 60–78.
Kim, S., & Lee, J. (2012). E-Participation, transparency, and trust in local government. Public Administration Review, 72(6), 819–828.
Kuzma, J. (2010). Asian Government Usage of Web 2.0 Social Media. European Journal of EPractice, 9, 1–13.
Lee, G., & Kwak, Y. H. (2012). An Open Government Maturity Model for social media-based public engagement. Government Information Quarterly, 29(4), 492–503.
Magro, M. J. (2012). A Review of Social Media Use in E-Government. Administrative Sciences, 2(2), 148–161.
Malaysiakini. (2020). Communications Ministry’s Quick Response Team clarified 205 fake news since inception. https://www.malaysiakini.com/news/521875
MCMC. (2018). Internet-Users-Survey-2018 mcmc.
Medaglia, R., & Zheng, L. (2017). Mapping government social media research and moving it forward: A framework and a research agenda. Government Information Quarterly, 34(3), 496–510.
Mergel, I. (2012). The social media innovation challenge in the public sector. Information Polity, 17(3–4), 281–292.
Mergel, I. (2013a). A framework for interpreting social media interactions in the public sector. Government Information Quarterly, 30(4), 327–334.
Mergel, I. (2013b). Social media adoption and resulting tactics in the U.S. federal government. Government Information Quarterly, 30(2), 123–130.
Mergel, I. (2013c). SOCIAL MEDIA IN THE PUBLIC SECTOR (First Edit). Jossey- Bass.
Mergel, I. (2016). Social media institutionalization in the U.S. federal government. Government Information Quarterly, 33(1), 142–148.
Mergel, I. (2019). Digital service teams in government. Government Information Quarterly, 36(4), 101389.
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385.
Mishaal, D. A., & Abu-Shanab, E. A. (2017). Utilizing Facebook by the Arab World Governments. International Journal of Public Administration in the Digital Age, 4(3), 53–78.
News Straits Times. (2020). 14-day Movement Control Order begins nationwide on Wednesday. https://www.nst.com.my/news/nation/2020/03/575180/14-day-movement-control-order-begins-nationwide-wednesday
Panagiotopoulos, P., Bigdeli, A. Z., & Sams, S. (2014). Citizen-government collaboration on social media: The case of Twitter in the 2011 riots in England. Government Information Quarterly, 31(3), 349–357.
Park, H., & Lee, T. (David). (2018). Adoption of E-Government Applications for Public Health Risk Communication: Government Trust and Social Media Competence as Primary Drivers. Journal of Health Communication, 23(8), 712–723.
Park, J., & Cho, K. (2009). Declining Relational Trust between Government and Publics, and Potential Prospects of Social Media in the Government Public Relations. Proceedings of EGPA Conference 2009 The Public …, April, 1–18. http://www.egpa2009.com/documents/psg1/ParkCho.pdf
Porumbescu, G. A., Cucciniello, M., & Gil-Garcia, J. R. (2020). Accounting for citizens when explaining open government effectiveness. Government Information Quarterly, 37(2).
Rahman, N. A. A., Hassan, M. S. H., Osman, M. N., & Waheed, M. (2017). Research on the State of Social Media Studies in Malaysia?: 2004-2015. Jurnal Komunikasi?: Malaysian Journal of Communication, 33(4), 38–55.
Sandoval-Almazan, R., & Gil-Garcia, J. R. (2012). Are government internet portals evolving towards more interaction, participation, and collaboration? Revisiting the rhetoric of e-government among municipalities. Government Information Quarterly, 29(SUPPL. 1), S72–S81.
Sanina, A., Balashov, A., Rubtcova, M., & Satinsky, D. M. (2017). The effectiveness of communication channels in government and business communication. Information Polity, 22(4), 251–266.
Song, C., & Lee, J. (2016). Citizens Use of Social Media in Government, Perceived Transparency, and Trust in Government. Public Performance and Management Review, 39(2), 430–453.
Tagliacozzo, S., & Magni, M. (2018). Government to Citizens (G2C) communication and use of social media in the post-disaster reconstruction phase. Environmental Hazards, 17(1), 1–20.
Tasnim, S., Hossain, M. M., & Mazumder, H. (2020). Impact of rumors or misinformation on coronavirus disease ( COVID-19 ) in social media Coronavirus disease ( COVID-19 ) and flow of ( mis ) information in social media. School of Public Health, Texas A&M University, 8.
Teichmann, L., Nossek, S., Bridgman, A., & Loewen, P. (2020). Public Health Communication and Engagement on Social Media during the COVID-19 Pandemic. https://osf.io/7hypj/download
Thelwall, M., & Thelwall, S. (2020). Retweeting for COVID-19: Consensus building, information sharing, dissent, and lockdown life.
Wok, S., & Mohamed, S. (2017). Internet and Social Media in Malaysia: Development, Challenges and Potentials. The Evolution of Media Communication.
Zha, X., Yang, H., Yan, Y., Liu, K., & Huang, C. (2018). Exploring the effect of social media information quality, source credibility and reputation on informational fit-to-task: Moderating role of focused immersion. Computers in Human Behavior, 79, 227–237.

In-Text Citation: (Dominic & Gisip, 2021)
To Cite this Article: Dominic, D., & Gisip, I. A. (2021). Effect of Social Media Usage in Government Agencies’ Communication Effort. International Journal of Academic Research in Business and Social Sciences, 11(3), 1452-1467.

Copyright: © 2021 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode