Impact of TQM Practices on Firm’s Performance of Pakistan’s Manufacturing Organizations

This empirical study examines the association between total quality management (TQM) practices and performance, i.e. quality, business, and organizational performance. The quantitative data were obtained through a survey from 171 quality managers of Pakistan’s manufacturing industry. This study supports the hypothesis that TQM practices positively impact the performance. TQM tools and techniques (Incentive and Recognition System, Process, Monitoring and Control and Continuous Improvement) and Behavioral factors (Fact based-management, top management’s commitment to quality, employee involvement and customer focus) contribute to the successful implementation of TQM. The study reports that successful adoption and implementation of TQM practices results in improving the performance of organization. The main implication of the findings for managers is that with TQM practices, manufacturing organizations are more likely to achieve better performance in customer satisfaction, employee relations, quality and business performance than without TQM practices.