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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

The Effectiveness of Strategic Human Resource Management Practices on Firm Performance in the Malaysian Insurance Industry

Leap-Han Loo, Loo-See Beh

Open access

This study sought to investigate the relationship between SHRM practices and firm performance. A descriptive survey research design was used to gather primary data using self-administered questionnaire. The study population (n=312) was comprised of non-executives, executives, managers, and top management from seven major insurance firms at headquarter in the Klang Valley. The study found that performance appraisal, internal communication, SHRM alignment in the organization, and career planning were the best predictors of firm performance.

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