A Study on Organizational Stress of Non-Medical Staff in Healthcare Industry in Kemaman Terengganu

Noor Malinjasari Binti Ali; Nor Hasmaarniza Binti Hassan; Siti Fatimah Mardiah Hamzah; Suzila Mat Salleh; Roszainora Haji Setia; Raslina Mohamed Nor; Ruzaidah Sulong@A.Rashid; Hasmida Mohd Noor

Organizational stress, including workplace bullying, is a prevalent phenomenon in modern work environments. This study aimed to achieve two primary objectives: (1) to investigate the factors contributing to organizational stress, specifically leadership quality, organizational culture, job insecurity, and workload; and (2) to determine which of these factors had the most significant impact on organizational stress. A cross-sectional study was conducted within the healthcare industry in Terengganu, Malaysia. Using convenience sampling, 92 non-medical staff members at Kemaman Hospital were surveyed from a total population of 120 non-medical employees. Data were subjected to reliability and validity tests before being analysed using multiple regression analysis. The findings revealed that all variables under investigation were statistically significant, with jo b insecurity emerging as the most influential factor. This research suggests that future studies should consider expanding the sample size and employing triangulation methods to further validate and extend these findings.

Akgul, G. Y., & Aksoy, N. (2021). The relationship between organizational stress levels and patient safety attitudes in operating room staff. Journal of PeriAnesthesia Nursing, 36(4), 499-506. https://doi.org/10.1016/j.jopan.2020.11.002
An, H., Gu, X., Obrenovic, B., & Godinic, D. (2023). The role of job insecurity, social media exposure, and job stress in predicting anxiety among white-collar employees. Psychology Research and Behavior Management, 16, 3303–3318. https://doi.org/10.2147/PRBM.S416100
Bahkla, A. S., Awang, Z., Afthanorhan, A., Ghazali, P. L., & Foziah, H. (2019). Exploratory factor analysis on occupational stress in context of Malaysian sewerage operations. AIP Conference Proceedings, 2138, 050006. https://doi.org/10.1063/1.5121111
Batool, A., Ahmed, S., Naveed, S., Bilal, M. A., Khan, M. A., & Nawaz, S. (2024). The effect of leadership qualities on organizational commitment among bureaucrats; emotional intelligence as a moderator. Migration Letters, 21(S6), 146-160. https://doi.org/10.59670/ml.v21iS6.7887
Choi, J. S., & Kim, K. M. (2020). Effects of nursing organizational culture and job stress on Korean infection control nurses’ turnover intention. American Journal of Infection Control, 48, 1404?1406. https://doi.org/10.1016/j.ajic.2020.04.002
Darvishmotevali, M., & Ali, F. (2020). Job insecurity, subjective well-being and job performance: The moderating role of psychological capital. International Journal of Hospitality Management, 87, 102462. https://doi.org/10.1016/j.ijhm.2020.102462
Devi, K. R., & Rani, S. S. (2016). The impact of organizational role stress and work family conflict: Diagnosis source of difficulty at workplace and job satisfaction among women in IT sector, Chennai, Tamil Nadu. Procedia - Social and Behavioral Sciences, 219, 214–220. https://doi.org/10.1016/j.sbspro.2016.05.008
Divayani, N. D. B., & Darmawan, A. (2024). The role of organizational commitment as a mediator in work-family conflict and organizational culture on turnover intention. International Journal of Economics, Business and Accounting Research (IJEBAR), 8(2). http://dx.doi.org/10.29040/ijebar.v8i2
Febrian, W. D., & Nurhalisah, S. (2024). Determination of workload, work stress, and authoritarian leadership style on performance. Dinasti International Journal of Digital Business and Management, 5(2), 282-292. https://doi.org/10.31933/dijdbm.v5i
Lubis, Z. A., Lubis, Y., & Effendi, I. (2024). The influence of work engagement, organizational culture, workload and work stress on the performance of implementing employees in the Kebun area of Serdang District. Jurnal Bisnis dan Manajemen, 11(1), 137-150.
Makhbul, Z. M., & Idrus, D. (2009). Work stress issues in Malaysia. Malaysia Labour Review, 3(2), 13-26.
Nasrul, R. N., Zainal, V. R., & Hakim, A. (2023). Workload, work stress, and employee performance: A literature review. Dinasti International Journal of Education Management and Social Science, 4(3), 415-422. https://doi.org/10.31933/dijemss.v4i3
Nuraini, F., Marliani, A., & Yuliawati, J. (2024). The influence of workload and job stress on employee performance at the Karawang State Attorney’s Office. International Journal of Management, Economic, Business and Accounting (IJMEBA), 3(2), 1-17. http://portal.xjurnal.com/index.php/ijmeba
Omar, M. K., Aluwi, A. H., Fauzi, M. W. M., & Hairpuddin, N. F. (2020). Work stress, workload, work-life balance, and intention to leave among employees of an insurance company in Malaysia. International Journal of Business, Economics and Law, 21(2), 70-78.
Pallant, J. (2016). SPSS survival manual: A step-by-step guide to data analysis using IBM SPSS (6th ed.). London, UK: McGraw-Hill Education.
Pattali, S., Sankar, J. P., Al-Qahtani, H., Menon, N., & Faizal, S. (2024). Effect of leadership style on turnover intention among staff nurses in private hospitals: The moderating effect of perceived organizational support. BMC Health Services Research, 24, 199. https://doi.org/10.1186/s12913-024-10674-0
Petjersen, J. H., Kristensen, T. S., Borg, V., & Bjomer, J. B. (2010). The second version of the Copenhagen Psychosocial Questionnaire. Scandinavian Journal of Public Health, 38(5), 8-24. https://doi.org/10.1177/1403494809349858
Pratama, R., Nurlaila, & Nasution, M. L. I. (2023). The influence of workload, work stress, organizational culture, and work environment on job performance at employees of PT Bank Sumut Syariah Deli Serdang area Indonesian. Interdisciplinary Journal of Sharia Economics (IIJSE), 6(3), 1666-1686. https://doi.org/10.31538/iijse.v6i3.3891
Riduan, M., Helmi, S., Gunarto, M., & Trisninawati. (2024). The influence of work stress and workload on work motivation and its impact on the performance of Class II Land Transportation Management Center employees in South Sumatra. International Journal of Finance Research, 5(2), 136-156. https://doi.org/10.47747/ijfr.v5i2.1743

Sakti, S. H., Ikhsan, M., Pranogyo, A. B., Abdoellah, M. N., & Zabidi, H. I. (2024). The influence of leadership style, job stress, and job satisfaction on employee turnover intention level. Jurnal Global Ilmiah, 1(4), 224-230. https://doi.org/10.55324/jgi.v1i4.38
Sathasivam, K. V., Malek, M. D. A., & Abdullah, A. F. (2015). Organizational stressors and job stress among Malaysian managers: The moderating role of personality traits. International Journal of Social Work, 2(1), 1-21. https://doi.org/10.5296/ijsw.v2i1.7338
Sverke, M., & Hellgren, N. (2002). The nature of job insecurity: Understanding employee uncertainty on the brink of a new millennium. Applied Psychology International Review, 51(1), 23-42. https://psycnet.apa.org/doi/10.1111/1464-0597.0077z
Tai, K. L., Ng, Y. G., & Lim, P. Y. (2019). Systematic review on the prevalence of illness and stress and their associated risk factors among educators in Malaysia. PLoS ONE, 14(5), e0217430. https://doi.org/10.1371/journal.pone.0217430
Tremblay, M. L., Boies, K., Clausen, C., Frechette, J., Manning, K., Gelsomini, C., Cyr, G., Lavigne, G., Gottlieb, B., & Gottlieb, L. N. (2024). Evaluation of the effectiveness of a strengths-based nursing and healthcare leadership program aimed at building leadership capacity: A concurrent mixed-methods study. International Journal of Nursing Studies Advances, 6, 100184. https://doi.org/10.1016/j.ijnsa.2024.100184
Vadi, M., Allik, J., & Realo, A. (2002). Collectivism and its consequences for organizational culture. Working Paper Series, No 12. University of Tartu, Faculty of Economic and Business Administration, Tartu.

Ali, N. M. B., Hassan, N. H. B., Hamzah, S. F. M., Salleh, S. M., Setia, R. H., Nor, R. M., Rashid, R. S. @ A., & Noor, H. M. (2024). A Study on Organizational Stress of Non-Medical Staff in Healthcare Industry in Kemaman Terengganu. International Journal of Academic Research in Economics and Management Sciences, 13(4), 40–52.

Copyright: © 2024 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode

International Journal of Academic Research in Economics and Management Sciences

Open Access Journal

A Study on Organizational Stress of Non-Medical Staff in Healthcare Industry in Kemaman Terengganu

Noor Malinjasari Binti Ali, Nor Hasmaarniza Binti Hassan, Siti Fatimah Mardiah Hamzah, Suzila Mat Salleh, Roszainora Haji Setia, Raslina Mohamed Nor, Ruzaidah Sulong@A.Rashid, Hasmida Mohd Noor

Further Information

Our Journals

Get intouch with us