ISSN: 2222-6990
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The hotel industry is the largest and most rapidly growing in Malaysia. Hotel management keeps on finding solutions to sustain the competitive environment. This study, therefore, investigates the impact of innovation practices on employee job performance and examines the relationship between these factors. Researchers believe good employee performance further will contribute to hotel performance. A conceptual model is developed by proposing four hypotheses. Data are collected using a survey to four- and five-star rating hotel in Selangor, Putrajaya and Kuala Lumpur, Malaysia. A total of 140 questionnaires responded by the food and beverage department managers. The model is examined using partial least square modelling. The main results indicate that innovation practices have a positive influence on the employee job performance. The result of this study provides valuable information to hotel management and decision makers in Malaysia regarding factors that improve employee job performance and hotel sustainable.
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In-Text Citation: (Zakariah, Zainal, & Shariff, 2018)
To Cite this Article: Zakariah, S. H., Zainal, A., & Shariff, F. M. (2018). Enhancing the Role of Innovation towards Employee Job Performance at Malaysian hotels. International Journal of Academic Research in Business and Social Sciences, 8(15), 146–159.
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