ISSN: 2222-6990
Open access
Higher education institutions around the world have invested heavily in ICT development to enhance teaching and learning processes and also to meet the needs of students in improving knowledge. As mobile learning has been successful and wider use in developed countries such as Finland, Korea, Japan and so on, so many of higher education institutions in developing countries such as Malaysia have embarked on several mobile learning initiatives to support their traditional learning mods. The objective of this paper is to build a conceptual framework of m-learning involving the integration of current practices, benefits and challenges to know their effectiveness in ensuring the quality of teaching and learning. In addition, the proposed framework focuses on case studies for the service delivery mechanism in smart education at four of the nine branches of Kolej Universiti Poly-Tech MARA (KUPTM) / Kolej Poly-Tech MARA (KPTM) in the context of private higher education institutions in Malaysia. This framework will help students, lecturers and administrators in higher education to tailor educational resources from their mobile devices that can be used anytime and anywhere.
Al-Hunaiyyan, A., Alhajri, R. A. & Al-Sharhan, S. 2016. Perceptions and challenges of mobile learning in Kuwait. Journal of King Saud University - Computer and Information Sciences. doi:10.1016/j.jksuci.2016.12.001
Hamdan, A., Din, R., & Manaf, S. Z. A. (2013). Penerimaan m-Pembelajaran dalam Sintem Pendidikan di Malaysia melalui The Unified Theory of Acceptance and Use of Technology (UTAUT): Satu Analisis Literatur. 1st International Conference on Mobil Learning, Applications, and Services (mobilcase2012) 1(2): 93–97.
Asabere, N. Y. (2013). Benefits and Challenges of Mobile Learning Implementation?: Story of Developing Nations 73(1): 23–27.
Badusah, J. & Amin, M. (2013). PENGGUNAAN M – PEMBELAJARAN?: SATU INOVASI DALAM PEMBELAJARAN BAHASA MELAYU (2010): 719–726.
Bhamare, D., Erbad, A., Jain, R., & Samaka, M. (2017). Automated service delivery platform for C-RANs. 2017 2nd International Conference on Fog and Mobile Edge Computing, FMEC 2017 219–224. doi:10.1109/FMEC.2017.7946434
Cheng, H., Kung, T., Li, C.. & Sun, Y. (2016). The Current State of Mobile Apps Development of Higher Education in Taiwan. ICACT Transactions on Advanced Communications Technology (TACT) 5(2): 780–786.
Elaish, M. M., Shuib, L., Ghani, N. A., Yadegaridehkordi, E. & Alaa, M. (2017). Mobile learning for English Language Acquisition: Taxonomy, Challenges, and Recommendations. IEEE Access. doi:10.1109/ACCESS.2017.2749541
Flavius, P. & Ferdi, P. (2011). Internet Service Delivery Models: Evolution and Current Issues. Cyber-Enabled Distributed Computing and Knowledge Discovery (CyberC), 2011 International Conference on 146–153. doi:10.1109/CyberC.2011.33
Fuad, M. M. & Deb, D. (n.d.). Cloud-Enabled Hybrid Architecture For In-Class Interactive Learning Using Mobile Device. doi:10.1109/MobileCloud.2017.15
Giuliani, F., Ottavi, M., Cardarilli, G. C., Re, M., Di Nunzio, L., Fazzolari, R., Bruno, A., et al. (2016). Design and characterization of a high-safety hardware/software module for the acquisition of Eurobalise telegrams. 2016 IEEE International Symposium on Defect and Fault Tolerance in VLSI and Nanotechnology Systems, DFT 2016. doi:10.1109/DFT.2016.7684080
Ibrahim, Z. (n.d.). Malaysian Experience of the Framework of Sharing?: Malaysia Public Service Delivery 1–31.
Jiugen, Y., Rongrong, K. & Ruonan, X. (n.d.). Design and Development of SCORM-based Mobile Learning System. doi:10.1109/ITME.2016.121
Khalid, F. & Yusoff, N. 2016. TAHAP KESEDIAAN PELAJAR PRASISWAZAH UKM DALAM PENGGUNAAN M-PEMBELAJARAN 2016(November).
Kiat, L. B., Ali, M. B., Halim, N. D. A. & Ibrahim, H. B. (2016). Augmented Reality, Virtual Learning Environment and Mobile Learning in education: A comparison. 2016 IEEE Conference on e-Learning, e-Management and e-Services (IC3e). doi:10.1109/IC3e.2016.8009034
Krish, P., Hussin, S., Manap, M. R. & Amir, Z. (2012). Mobile learning readiness among Malaysian students at higher learning institutes. Asian Social Science 8(12): 276–283. doi:10.5539/ass.v8n12p276
Lamsah, S. & Chear, S. (2017). Pengajaran dan Pembelajaran Melalui Aplikasi Whatsapp dan Telegram di Universiti Swasta 42(2).
Lee, J. A., Kim, T. H. & Chung, J. H. (2013). Study on communication of characteristics smart learning from UX perspective. International Journal of Smart Home 7(6): 59–72.
doi:10.14257/ijsh.2013.7.6.06
Lee, M. & Son, Y. (2013) A study of learning system for Smart Learning using BYOD. SERSC: Science & Engineering Research Support soCiety 19: 106–111.
Mehdipour, Y. & Zerehkafi, H. (2013). Mobile Learning for Education: Benefits and Challenges. International Journal of Computational … 3(6): 93–101 (251–259).
doi:10.1080/87567555.2011.604802
Mohd Zainudin, J. (n.d.). National Innovation and Invention Competitio n Through Exhibition (iCompEx’ 17).
Nascimento, D. M. (2017). Information flows in e-participation applications?: Implications in government service-delivery in Brazil. International Conference on Information Society, i-Society 2016 (2): 51–52. d
In-Text Citation: (Murad, Hussin, Yaacob, & Ahmad, 2019)
To Cite this Article: Murad, R., Hussin, S., Yaacob, M. H., & Ahmad, A. (2019). Mobile Service Delivery Mechanism in Smart Education: Conceptual Framework. International Journal of Academic Research in Business and Social Sciences, 9(2), 1242–1253.
Copyright: © 2019 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode