ISSN: 2222-6990
Open access
Social networks have evolved into a ubiquitous communication tool to swiftly deliver and receive messages, for instance through email or social media. In the workplace context, staff’s employee performance can be enhanced through the use of communication platforms which teach them things that can be picked up from co-workers. An example of such a platform is social media. The use of social networks can offer many benefits to employees’ communication skills and work performance. The objective of this study is to examine the relationship between social networks as a tool of communication and its influence on work performance. This offers firms the ability to implement and take full advantage of the benefits offered by social networking towards work performance. This study was conducted among staff members of support services at Private Hospital where 141 questionnaires were distributed. The collected data was subjected to multiple regression analysis. The findings revealed that there exists a positive relationship between cooperation, knowledge sharing and interactivity with work performance. All hypotheses in this study were supported. This research provides knowledge and information regarding methods to improve work performance of employees by utilizing social networking, and also contributes to the collection of existing literature in the field.
Bao, Z. (2016). Exploring Continuance Intention of Social Networking Sites: An Empirical Study Integrating Social Support and Network Externalities. Journal of Information Management, 68(6), 736-755.
Carmi, D. K. (2014). How Team Laders Can Use ICT to Improve Trust Among Virtual Teams to Increase Collaboration. International Journal of Engineering and Innovation Technology, 3(9), 204-220.
Ou, C. X. L. (2013). Computer-Mediated Communication and Social Networking Tools at Work. Information Technology and People, 26(2), 172-190.
King, C. H. L. (2016). Enhancing Internal Communication to Build Social Capital Amongst Hospitality Employees- The Role of Social Media. International Journal of Contemporary Hospitality Management, 28(12), 2675-2695.
David G. Rand, G. E. (2014). Social Context and the Dynamics of Cooperative Choice. Journal of Behavioral Decision Making, 1-8.
Dominik, J. Leiner, O. Q. (2008). What Interactivity means to The User Essential Insights Into and a Scale For Perceived Interactivity. Journal of Computer-Mediated Communication, 14(1), 1-29.
Bennett, J. M. O. (2010). Workplace Impact of Social Networking. Property Management, 28(3), 138-148.
Van Wingerden, J. D. D. (2017). The Impact of Personal Resources and Job Crafting Interventions on Work Performance. Human Resource Management, 1-17.
Jiang, J. C. W. (2017). Understanding Latent Interactions in Online Social Networks. ACM Transactions on the Web, 7(4), 1-40.
K. Dow Scott, J. W. (2003). An Examination of The Relationship of Employee Involvement with Job Satisfaction, Employee Cooperation and Intention to Quit in U.S Invested Enterprise in China. The International Journal of Organizational Analysis, 11(1), 3-19.
K. Magnusson, P. B. (2009). DNA Chips with Conjugated Polyelectrolytes in resonance energy Transfer Mode. ACS Publications, 35-56.
Kathryn, M., & Bartol, A. S. (2002). Encouraging Knowledge Sharing: The Role of Organizational Reward Sytems. Journal of Leadership & Organizational Studies, 9(1), 64-76.
Crowne, K. A. R. J. (2015). Enhancing International Assignees' Performance with Online Social Networks. Journal of Global Mobility, 3(4), 397-417.
Leonardi, P. M. (2017). The Social Media Revolution: Sharing and Learning in The Age of Leaky Knowledge. Information and Organization, 1-13.
Lin, H. F. (2007). Effects of Extrinsic and Intrinsic Motivation on Employee Knowledge Sharing Intentions. Journal of Information Science, 33(2), 135-149.
Koopmans, L. C. M. (2014). Construct Validity of The Individual Work Performance Questionnaire. Journal of Occupational and Environmental Medicine, 56(3), 331-337.
Meng-Hsiang Hsu, C. M. C. C. W. (2015). Determinants of Continued Use od Social Media: The Perspectives of Uses and Gratifications Theory and Perceived Interactivity. Information Research, 20(2), 1-19.
Michael J. Gallivan, V. K. (2005). Does Information Technology Training Really Matter? A Social Information Processing Analysis of Coworkers' Influence on IT Usage in the Workpace. Journal of Management Information System, 22(1), 153-192.
Burke, M. R. K. (2014). Growing Closer on Facebook: Changes in Tie Strength Through Social Network Site Use. Proceedings of the 32nd annual ACM conference on Human factors in computing systems, 1-10.
Moqbel, M. S. N. (2013). Organizational Members' Use of Social Networking Sites and Job Performance. Information Technology and People, 26(3), 240-264.
Nicole, B., & Ellison, J. L. (2015). The Use of Enterprise Social Network Sits for Knowledge Sharing in Distributed Organizations: The Role of Organizational Affordances. American Behavioral Scientist, 59(1), 103-123.
Osorio, J. N. (2013). The Role of Social Networks in Knowledge Creation. Knowledge Management and Research Practice, 62-77.
Phillips, B. S. (2013). Social Networks, Interactivity and Satisfaction: Assessing Socio-Technical Behavioral Factors as an Extension to Technology Acceptance. Journal of Theoretical and Applied Electronic Commerce Research, 8(
In-Text Citation: (Munir, Omar, Sulani, Aziz, & Malik, 2019)
To Cite this Article: Munir, Z. A., Omar, N., Sulani, N. A., Aziz, R. A., & Malik, S. A. (2019). Work Performance and the Impact of Social Network as a Communication Tool: A Case of Support Services Employees at a Private Hospital. International Journal of Academic Research in Business and Social Sciences, 9(6), 1163–1176.
Copyright: © 2019 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode